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Victoria's Secret Reviews Summary
Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.
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I ordered something from the Victoria's secret website and then a few hours later I found a promotion I had not known about. I used the live chat function on the website to ask if I could have the free sunglasses shipped also and the customer service agent helped me and shipped it also! I didn't think they would be able to do that so I was very impressed! I would definitely reccommend this to a friend!
VS has a great selection of bras but from my experience, none of them last long. Within a month the wires are coming out of the bottom. Ive gotten better bras from Walmart.
Their clothes are too expensive. I could find the same items at TJMaxx or Ross for a lower price. But I guess for some people its all about the brand.
I recommend this site to anyone. It us very easy to understand, The description is very accurate even though I wish it would show more pictures. The transactions run smoothly every time and it is very secure, also have paypaI which is great. I love the daily specials... I mean. I cannot afford to buy here every single day...(I would if I could) but the specials give the opportunity to get like free shipping on $25, $50, $100 purchase, or 5 panties for $27. Free items like panties or a Tote with an specific amount of money that you spend. You'll find great deals online. I definitely recommend this site.
The website is very friendly and the customer supports are soooo helpful.
Once they sent me a wrong cosmetics bag, just after informing them they sent me a new one and didnt even ask me to return the wrong one. I was soo surprised.
Merchandise is very over-priced and the same or better quality is available at local outlets or online for much cheaper.
So I have purchased bras here so many time and I get burned every time. I am a larger chested woman, but I can go to Walmart and get a bra and it will last longer and I did not have to pay $60 for it. I finally learned my lesson and stopped buying bras from them.
Now as far as the nighties, well, they are cute, but still very over priced. If you have money to blow and want to carry a pink bag around the mall, then go for it. Want better prices go to Sears or Macy's or somewhere else.
Brought the new perfume range it was divine. Love it. But the body sprays that i got turns smelly after a day dont understand why
The world is filled with women with different body shop tYpes. Have you guys ever thought about making clothes for bigger women?
I like this shop so much! You can return your purchase right at near shop or via mail.
Had issues with shipping. Customer support was helpful but order was 14 days late from the day my wife ordered.
Elsa from customer support was friendly and they called to make sure everything was corrected. But again the product was not shipped on time.
I love them. But it seems lately the quality has gone down and they are focusing on only work out clothing.
I love the selection they have. They have beautiful items of all kinds, lingerie, clothes, shoes, and beauty products. Their prices are high but their quality is higher and they have good sales to help that out. They always ship fast and i have never had a problem with anything I have ordered from there. I cannot buy my underwear anywhere else because theirs are just too soft and perfect.
If I were still a small girl I would give it 5 stars but since they no longer stock to fit my size, I have to say 1 star.
I love Victoria secret, the prices are a little high and it would be great if they carried larger sizes, especially in bathing suit tops and bras, not everyone needs to add two cup sizes
Eh. Super adorable lingerie that comes at a super high price. Unfortunately, this lingerie isn't nearly the quality I'd expect for the price, which is why I'm giving it only an average rating.
I've purchased two Victoria's Secret bras and a pair of panties from here throughout my time. The first bra was about $40, and the 2nd was on sale for $20 (orig. $40). Usually I buy my bras at WalMart or Ross (yeah yeah, I know) for between $8 and $15 apiece; those ones last me at least 3 months, but often they last much longer--up to a full year or more!
Unfortunately the first VS bra's straps were too stretched out after only the third wash (didn't have removable straps). This second one's straps are a little stretchy, but the biggest problem is that after just the first wash (with air drying!), the padding in the bra had curled out on the top edge on one side, and now you can see it through my clothes. Someone told me that I needed to hand-wash this regular cotton push-up bra... whaaat? If I'm going to spend that much on a bra, it should be made well enough that I don't need to hand-wash it for it to not get ruined! That might just be my opinion, but I'd rather the lower-priced bras that might not be as cute, but that last longer and can be washed like normal clothes without getting stretched out or lumpy.
Love to go in and have the girls model the outfits
Shipping tends to take awhile to arrive because they ship through USPS which isn''t the safest, but the cheapest. They do have the cutest stuff. If you know your correct size, you can successfully shop here online. Returning things is easy. Their T-shirts run small, so order a size larger, I do think they shrink. I have purchased a lot from VS.
Always buying from Victoria's secret, always very excellent~~
Love all your items. Please give discounts to valid shoppers
Love their bras, don't buy them anywhere but Vicky's Secret.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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