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Victoria's Secret

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Victoria's Secret Reviews Summary

Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.

This summary is generated by AI, based on text from customer reviews

service
159
value
149
shipping
130
returns
111
quality
137

We monitor reviews for authenticity

Illinois
2 reviews
8 helpful votes
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Great bodys
March 29, 2015

Dont care about the cloths but get off every time i see the girls.

Date of experience: March 28, 2015
New York
20 reviews
14 helpful votes
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For the same fashion i can get it cheaper, to look good i'm not going to spend a 100 bucks for a bra, when i can get one from Playtex that does the same thing, and still be satin or silk. And truly, i don't like the fact it give wrong impression to girls who want to model. I'm not staving my self just to walk down an isle for eyes to look at me in a sexual manner.

Date of experience: March 28, 2015
GB
5 reviews
3 helpful votes
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Strongly suggested: you should go and speak to a shop assistant. They know how to advise you on sizes and models. You will discover that what you thought was a size B is in fact a size D!

Date of experience: March 26, 2015
GB
7 reviews
14 helpful votes
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Comfort first!
March 25, 2015

I never see myself wearing something else. If it's not Victoria's secret, then it's nothing. Their online business is really interactive as they're always coming back to check on us

Date of experience: March 24, 2015
Nevada
7 reviews
23 helpful votes
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Awesome
March 24, 2015

I always struggle to find bras in my size at stores and when I do find them they're ugly or have really bad support and they just don't feel right. Victoria's secret has a great selection of bras in a bunch of different sizes and they're cute and comfortable. It is on the pricey side but they are worth it. I have bought lingerie and pajamas from here and I love it. This is the only place where I go to purchase my bras now. And I love how easy it is to return online-bought merchandise in store. I am very satisfied with this site (:

Date of experience: March 24, 2015
New Jersey
4 reviews
13 helpful votes
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Sexyyyy
March 21, 2015

If you wanna do something special for you man Victoria Secrets it the best place to go and feel sexy in whatever you wear

Date of experience: March 20, 2015
Arkansas
3 reviews
19 helpful votes
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Love VS!
March 18, 2015

I have ordered from Victoria's Secrets many times, always have great service. Excellent clothing.

Date of experience: March 18, 2015
Georgia
7 reviews
10 helpful votes
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Oh yes!
March 18, 2015

I am pleased with the clothing and constant sales. I have been a loyal customer for years! Highly recommended!

Date of experience: March 18, 2015
California
21 reviews
81 helpful votes
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Quality and Style
March 16, 2015

I can't say enough about their quality and style choices in lingerie, perfume and clothes both online and in store. I love using coupons and shopping sales and they always have them. My favorite jeans are VS, all of my lingerie is VS, my favorite perfumes are VS... yep, I'm a customer for life.

Date of experience: March 16, 2015
GB
5 reviews
2 helpful votes
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Underware
March 16, 2015

Expensive, but my partner is worth it. £150 for 3 matching bras and nickers. She like it.

Date of experience: March 16, 2015
New York
2 reviews
4 helpful votes
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Victoria Secret
March 16, 2015

I love this underwear, I feel so comfortable with it.

The shop is very nice. I will definitely order more with it.

Date of experience: March 15, 2015
GB
2 reviews
2 helpful votes
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Amazing
March 16, 2015

Love it all... i have allot of VS underwear, and i won't shop elsewhere. Amazing designs. Amazing quality

Date of experience: March 15, 2015
North Carolina
4 reviews
17 helpful votes
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I love VS and customer service is awesome, BTW.
When you order the packaging is really cool and the do listen to what you'd like to see on site. The shipping is fast (albeit- occasionally expensive without code or deals so check always)
It's so easy to maneuver around VS.com anyone can do it; items are very well made. Really love this site! :)

Date of experience: March 15, 2015
Virginia
3 reviews
3 helpful votes
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Although their bras are quite a bit more expensive, they truly do last longer than any other bra brand I have ever owned, even after several washes.

Some of my bras have lasted almost 4 years!

VS always has great coupon deals in their mags and their newsletter, so be sure to sign-up. Lots of in-store only deals to be had too.

Thanks for a being my favorite lingerie shop!

Date of experience: March 12, 2015
Florida
5 reviews
38 helpful votes
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LOVE VICTORIA SECRET!
March 13, 2015

I love this store on-line because of the so many items to choose from. The free gifts are very nice... never had to send anything back!

Date of experience: March 12, 2015
Illinois
11 reviews
85 helpful votes
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I love this company. Their clothes are super cute, fit true to size, and last a surprisingly long time. I usually wear my jeans out within a year but all my VS jeans I've had for many years and still am enjoying them! :o) The only reason I *almost* gave them 4 stars is bc they do not cater as much to the larger breasted women as they used to. I'm a curvy gal and I would like more options for undergarments without having to go to UK websites. But heck, no one's perfect and above all the other companies I truly love their products all the way from their clothing and lingerie to their cosmetic, body lotion, body shimmer, self-tanner or fragrance! What a great, well-rounded company! They truly encompass all the lovely portions of being a soft, sweet-smelling feminine gal. :o)

P.S. If they people at VS see this review, can ya'll please looking in to bringing back the knee-high Sketchers boots w the 4(?) inch heel? I went through 3 pairs over the years bc they truly were the perfect boot! So comfortable, even for all day wear! :o) Thank you!

Date of experience: March 12, 2015
Nebraska
8 reviews
8 helpful votes
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Our shopping experience is always full of over powering perfume throughout the store, but balanced with helpful associates as well. The underwire bras don't seem to last as long they should before poking through.

Date of experience: March 9, 2015
California
2 reviews
4 helpful votes
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You can order online, if for whatever reason you don't like the product (size was a little too big) you can return it to the local store or by mail. Very easy to navigate the online store.

Date of experience: March 7, 2015
New Jersey
54 reviews
175 helpful votes
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I have been shopping at Victoria secrets for years, especially on the clearance sales. The returns are free and they were great when I took them to our local store for refund. No questions or hassels. I highly recommend.

Date of experience: March 4, 2015
Illinois
13 reviews
8 helpful votes
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I've purchased many items from them - and seemingly they don't typically last 2 washes. If I'm paying $50+ for yoga pants, I fully expect them to last more than 2 washes.

Date of experience: March 2, 2015