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Victoria's Secret

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Victoria's Secret Reviews Summary

Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.

This summary is generated by AI, based on text from customer reviews

service
159
value
149
shipping
130
returns
111
quality
137

We monitor reviews for authenticity

California
10 reviews
28 helpful votes
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Quality is ok
June 7, 2015

The quality has gotten better on some collections, but why are they still so expensive! Lol

Date of experience: June 6, 2015
Texas
3 reviews
7 helpful votes
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I shop at VS online frequently and always have a great experience. If I need to return an item now it may be returned at any VS store, very convenient.

Date of experience: June 3, 2015
Missouri
3 reviews
24 helpful votes
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Creepy
May 27, 2015

Ordered a $100 gift card for my wife. My credit card was charged (comes across my phone on Apple Pay) almost immediately. Then I get a call wanting to verify my credit card information? Why? They had already charged the card. What's the point of having an online store if you have to call to complete the order?

Then after verifying on the phone I get an email asking me to call again! A few minutes later I get a call from my mother. The mother of a 46 year old who lives in a completely different state. She had received a call from Victoria Secret wanting to verify my credit card information!

These creeps had tracked down my mother's phone number, it was not something I gave them. When I called to complain, they said, "it's public information." This is the most ridiculous invasion of privacy I have ever encountered from a retail company. I've asked them to remove ALL of my credit card and personal information but at this point I don't for a second believe these cyberstalkers have removed anything.

Do not buy from these people if you at all value your privacy!

Soo creepy.

Date of experience: May 27, 2015
California
12 reviews
50 helpful votes
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Ah, the wonderful Victoria's Secret! Though some of the ensembles are drop dead gorgeous, they are meant to fit primarily women who are on the medium or large size. If you are a large and tall woman, you mostly will have to look elsewhere to find clothes that fit you.
However, Victoria's Secret does carry a good selection of female underwear in sizes 9 and 10. If you have a very generous bust, you generally have to have it made special order online anyway.
They have delightful, glamorous, and sexy outfits for us. Occasionally, they carry One-Size-Fits-All, (for instance in Catsuits, and other stretch outfits.)
Otherwise, the colors of their outfits can run from all ranges of the spectrum. Some of their outfits are drop-dead gorgeous. The quality is usually pretty good, and if you take care of your clothes, they can fade out of fashion, and come back in again 20 years later, and they still are in fine condition. But what do you think? They often do not stay on a woman for very long anyways. If you have a tender and thoughtful partner, he generally does not just rip them off you and tear them anyway, unless he is willing to buy you some frilly new gifts.

Date of experience: May 25, 2015
France
4 reviews
2 helpful votes
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Fairly, ok
May 25, 2015

I rate a good because it seems a little focused on the younger buyers, needs a more diverse selection. Nice sales staff.

Date of experience: May 24, 2015
California
41 reviews
127 helpful votes
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Yes, happy wife, happy life... Thus, since my wife loves this stuff and I love my wife in this stuff, well, what else can one say?
Higher priced, but great value. No problems to share here. I recommend them highly!

Date of experience: May 18, 2015
Florida
6 reviews
8 helpful votes
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Favorite store
May 16, 2015

This place is expensive, not going to lie, but its so cute I cant help myself! I love this store. Cute everything.

Date of experience: May 16, 2015
Alabama
23 reviews
53 helpful votes
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They don't offer a free pay via phone or website. Pay only by check or in store. That's prehistoric#

Date of experience: May 14, 2015
Philippines
3 reviews
1 helpful vote
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Their products are always the best and suits my taste and the present fashion.

Date of experience: May 11, 2015
Kansas
10 reviews
7 helpful votes
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Fitted 2 woman in family for bras. Very helpful, polite, resptful & kind.

Too bad they are So expensive...

Date of experience: May 10, 2015
India
2 reviews
18 helpful votes
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Good experience
May 10, 2015

Good quality, good prices. Will be back for the body sprays and cute undies

Date of experience: May 10, 2015
Tennessee
36 reviews
46 helpful votes
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Nice people
May 4, 2015

The only thing I've ever bought is their vanilla perfume, which is the only one that doesn't have a musk base, which I'm allergic to. I took my daughter there for a bra and they were extremely helpful with measurements, suggestions, etc.

Date of experience: May 4, 2015
Connecticut
12 reviews
42 helpful votes
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Ehh
April 29, 2015

Quality isn't very good for price and they don't have much stuff for curvy girls. Sorry guys avg us size is a 10 you need to hop on the bandwagon or get ready to go bankrupt soon. An appeal to a curvy crowd will get you a lot more money.

Date of experience: April 29, 2015
GB
8 reviews
6 helpful votes
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Love their sizing
April 21, 2015

It's always a spot on perfect sizing for my two girlfriends. Makes shopping easy for a man like me. Thanks for having accurate sizing!

Date of experience: April 20, 2015
Tennessee
9 reviews
4 helpful votes
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$$$$$$$$
April 12, 2015

They have enough shoppers that they don't have to charge a fortune like they do. Would love to shop here more but can't afford to.

Date of experience: April 11, 2015
Illinois
3 reviews
12 helpful votes
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Best bikinis ever!
April 10, 2015

I have such a hard time finding bikini tops that fit... definitely the best fitting for us with larger upper areas.:-)

Date of experience: April 9, 2015
Yusreen A.
Maldives
3 reviews
2 helpful votes
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Great
April 9, 2015

Love their service & products, though lately their site seems to reduce their clothing items...a shame, really!

Date of experience: April 8, 2015
Oregon
15 reviews
51 helpful votes
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Why I stopped using Victoria's Secret to buy sexy stuff for my wife was in part because when you actually look at how little material it takes to make the items you really resent they even did some lingerie shipping by bulk rate postage, the same as used by junk mail. The other aspect is size of person is not constant over time and what seems like a great idea when you are young becomes old as you age and can be seen as a waste of money. Sexy is body language and mindset more than what a partner wears.

Date of experience: April 5, 2015
Texas
2 reviews
0 helpful votes
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Love
March 31, 2015

I Love this site as well as this store. Every couple months they have a "Panty Party" and you get 7 pairs of panties for $27. I mean, I always buy my panties during these sales bc you save more than you spend. If you wait until the last minute though all of the sizes will be gone and sometimes they don't do back order. But when they do your initial shipping fee covers all shipping. They have super fast shipping also.

Date of experience: March 31, 2015
Jamaica
4 reviews
1 helpful vote
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Sexy and Seductive
March 30, 2015

If you want a seductive sexy confident look when it comes on to your underwear, bras, lingerie's and bathing suits well Victoria Secret is the best place to shop. The prices are little bit on the expensive side but it is worth every dollar.

Date of experience: March 30, 2015