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Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.
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Fun to shop at the store but they never have good sales compared to what you get online! They make it so easy to use the promo codes!
About the only time I will ever shop is when they have sales, otherwise the pretty bras and other undergarments are far too expensive for me to justify spending my hard earned money on.
Obviously everything here only makes attractive women hotter. That isn't up for debate. And yes the place is ridiculously expensive for what can only be called increasingly reducing fabric amounts. Oh well. What I truly have a problem with is anytime I go into the stores alone, I am unanimously stared down as if I am some child molester or weirdo. I am not allowed to buy this stuff as a gift unless I bring my girl with me to prove I have one? Thanks for ruining any surprise present ever. Definitely in need of an overhaul!
MY girlfriend was excited after I gifted her some perfume from there.
They scammed me when I was 18 by having me open up a credit card. Sorry VS, that was a horrible way to entrap someone and then you never even sent me a card! 2 years later I found out that I had a card and that for lack of knowing better you'd messed up my credit score. Thanks a lot... not. :(
Victoria's Secret is so so much beautiful... My boyfriend loves it so much as me))
I get the catalogs and he orders me presents. How much better does it get?
I'm a bigger female but I just love these underwear
I just stocked up on tons of fragrant body lotions, body sprays and perfume. Great for giving as gifts.
I've never had a problem ordering from this website nor making returns. They are pleasant and willing to help.
Who didn't like Victoria's Secret?! I'm amazed with them. Usually shop on sale, as the prices are not always for my pocket.
I go to Victoria's secrets. I can find the panties I want to but there bras are made more for younger ladies. I like them to look pretty it you get a 40 they do not look as good. 40C should not hard to find I guess thy sell a lot of that size because I can never find them
I do like some of the classier items that VS carries. Some of their bras and beautiful and of great quality, unfortunately it seems like every time I order lately I wind up with bras and clothing that last less than a year! When I am purchasing hundreds of dollars worth of items, that's upsetting.
If I am paying so much more for a brand, I expect to get something other than just a "Victoria's Secret" tag on the inside of it. Also some of their glitter and workout gear just isn't as nice as it was many years back.
My mom is a Victoria's Fan also my sister, Some of their perfume is very good smell. You can check it here couponchief.com/victoriassecret if you want a discount from V. S They offered the best for you!
Whenever i am looking for cloths for my wife and others i ordered it with Victoria's and never had any issue of cheapness.
If you're wanting to look like a very cheap prostitute by all means shop VS, but as far as quality goes... horrible at best. There products don't last, and are so cheap, I wouldn't take em' for free. Go elsewhere if you're looking to buy a cute top or bra.
I love this but it is slightly expensive if you ask me. If this was cheaper, i would never go anywhere else.
I travel A LOT and my mail is forwarded from a Mail Service. I spent a fortune having them forward the 3+ catalogs a week to me.
Also, multiple emails daily. I would buy from them occasionally, but I don't want the harassment to begin again. Even with Preferences set they pursue you doggedly
I love shopping here when they have sales. Their customer service is good.
Answer: It's scam and vs and pink aren't worth the money due to both brands extremely cheap bad quality products and they have extremely low online sales and in store sales too. Nobody guys their crap online or in stores and they have fake phony reviews on the vs and pink website, fake phony reviews lying about how "great" their crappy cheap bad quality products are. Those reviews on their website just written by company and employees, not by real actual people cuz nobody buys their crap.
Answer: No, not at all. It's all crap that's made in China, I'm assuming.
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