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Victoria's Secret

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Victoria's Secret Reviews Summary

Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.

This summary is generated by AI, based on text from customer reviews

service
159
value
149
shipping
130
returns
111
quality
137

We monitor reviews for authenticity

California
19 reviews
18 helpful votes
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Best deals online!
July 21, 2015

Fun to shop at the store but they never have good sales compared to what you get online! They make it so easy to use the promo codes!

Date of experience: July 20, 2015
Arkansas
38 reviews
75 helpful votes
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About the only time I will ever shop is when they have sales, otherwise the pretty bras and other undergarments are far too expensive for me to justify spending my hard earned money on.

Date of experience: July 20, 2015
Nevada
19 reviews
23 helpful votes
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Not great
July 20, 2015

Obviously everything here only makes attractive women hotter. That isn't up for debate. And yes the place is ridiculously expensive for what can only be called increasingly reducing fabric amounts. Oh well. What I truly have a problem with is anytime I go into the stores alone, I am unanimously stared down as if I am some child molester or weirdo. I am not allowed to buy this stuff as a gift unless I bring my girl with me to prove I have one? Thanks for ruining any surprise present ever. Definitely in need of an overhaul!

Date of experience: July 19, 2015
California
20 reviews
19 helpful votes
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GOOD FOR HONEYMOON
July 16, 2015

MY girlfriend was excited after I gifted her some perfume from there.

Date of experience: July 16, 2015
Colorado
6 reviews
16 helpful votes
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They scammed me when I was 18 by having me open up a credit card. Sorry VS, that was a horrible way to entrap someone and then you never even sent me a card! 2 years later I found out that I had a card and that for lack of knowing better you'd messed up my credit score. Thanks a lot... not. :(

Date of experience: July 15, 2015
New York
5 reviews
0 helpful votes
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So beautiful
July 14, 2015

Victoria's Secret is so so much beautiful... My boyfriend loves it so much as me))

Date of experience: July 14, 2015
California
13 reviews
8 helpful votes
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I get the catalogs and he orders me presents. How much better does it get?

Date of experience: July 8, 2015
Virginia
2 reviews
4 helpful votes
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Happy camper
July 7, 2015

I'm a bigger female but I just love these underwear

Date of experience: July 6, 2015
Nevada
7 reviews
25 helpful votes
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I just stocked up on tons of fragrant body lotions, body sprays and perfume. Great for giving as gifts.

Date of experience: July 5, 2015
California
2 reviews
4 helpful votes
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Absolute Love
July 5, 2015

I've never had a problem ordering from this website nor making returns. They are pleasant and willing to help.

Date of experience: July 5, 2015
MD
6 reviews
5 helpful votes
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Nice, nice, nice
July 2, 2015

Who didn't like Victoria's Secret?! I'm amazed with them. Usually shop on sale, as the prices are not always for my pocket.

Date of experience: July 2, 2015
Georgia
34 reviews
20 helpful votes
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Find it here
June 26, 2015

I go to Victoria's secrets. I can find the panties I want to but there bras are made more for younger ladies. I like them to look pretty it you get a 40 they do not look as good. 40C should not hard to find I guess thy sell a lot of that size because I can never find them

Date of experience: June 25, 2015
California
3 reviews
0 helpful votes
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I do like some of the classier items that VS carries. Some of their bras and beautiful and of great quality, unfortunately it seems like every time I order lately I wind up with bras and clothing that last less than a year! When I am purchasing hundreds of dollars worth of items, that's upsetting.
If I am paying so much more for a brand, I expect to get something other than just a "Victoria's Secret" tag on the inside of it. Also some of their glitter and workout gear just isn't as nice as it was many years back.

Date of experience: June 25, 2015
Philippines
13 reviews
48 helpful votes
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MY MOM LOVES IT!
June 25, 2015

My mom is a Victoria's Fan also my sister, Some of their perfume is very good smell. You can check it here couponchief.com/victoriassecret if you want a discount from V. S They offered the best for you!

Date of experience: June 24, 2015
Germany
4 reviews
0 helpful votes
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Whenever i am looking for cloths for my wife and others i ordered it with Victoria's and never had any issue of cheapness.

Date of experience: June 23, 2015
Arizona
2 reviews
74 helpful votes
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CHEAP
June 23, 2015

If you're wanting to look like a very cheap prostitute by all means shop VS, but as far as quality goes... horrible at best. There products don't last, and are so cheap, I wouldn't take em' for free. Go elsewhere if you're looking to buy a cute top or bra.

Date of experience: June 23, 2015
Australia
2 reviews
3 helpful votes
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I love this but it is slightly expensive if you ask me. If this was cheaper, i would never go anywhere else.

Date of experience: June 19, 2015
GB
2 reviews
2 helpful votes
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There is not match for this shop. Its bit expensive though.

Date of experience: June 16, 2015
Colorado
6 reviews
13 helpful votes
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I travel A LOT and my mail is forwarded from a Mail Service. I spent a fortune having them forward the 3+ catalogs a week to me.

Also, multiple emails daily. I would buy from them occasionally, but I don't want the harassment to begin again. Even with Preferences set they pursue you doggedly

Date of experience: June 13, 2015
California
6 reviews
24 helpful votes
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Sales!
June 9, 2015

I love shopping here when they have sales. Their customer service is good.

Date of experience: June 9, 2015