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Victoria's Secret

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Victoria's Secret Reviews Summary

Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.

This summary is generated by AI, based on text from customer reviews

service
159
value
149
shipping
130
returns
111
quality
137

We monitor reviews for authenticity

GB
2 reviews
14 helpful votes
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I like them
January 17, 2016

I am regular customer of Victoria's secret. They are best.

Date of experience: January 16, 2016
New York
2 reviews
1 helpful vote
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I absolutely love vs/pink I am an angel card holder and frequent buyer I'm obsessed. I have never felt more happy and satisfied when i order from a Company. The panties are adorable and feel so perfect. Everything is great quality. I have yet to be disappointed even online shopping when i can't try things on first. Everything is true to Size thank you vs for making me feel happy and sexy after 4 kids :)

Date of experience: January 15, 2016
Iowa
2 reviews
1 helpful vote
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I love Victoria's Secret and their products... but in the past few years I've found shopping on their site to be a total joke. There are so many rules about coupons... they don't let you combine coupons, you can't use promo codes on many items, it's hard to take advantage of free shipping codes because they often don't apply to some of your items. When you do pay for shipping, it's very expensive, usually more than other sites charge. I used to love to shop their clearance but it's hardly ever worth it now after shipping. Many items are sold out or backordered. I've had much better luck shopping in store, although there are still many rules about qualifying purchases for coupons.

Date of experience: January 15, 2016
Oregon
7 reviews
39 helpful votes
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And i don't think i need to explain why. It's a gift both for myself and my future wife. Lingerie and a pretty girl. Could a man ask for more?

Date of experience: January 14, 2016
Florida
7 reviews
22 helpful votes
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I just love women in lingerie and Victoria's Secret has the greatest selection of them all. Quality of the lingerie is also very satisfying! I'm a loyal customer who'll always come back to check out the fresh, sexy stuff!

Date of experience: January 12, 2016
AE
7 reviews
3 helpful votes
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Heavenly
January 5, 2016

No one in the world can deny that its a heavenly experience to visit VS.
Love
1. The awesome range of products
2. Display of products and customer service.
3. The ultimate feel for getting pampered by getting a chance to own any, I mean any item from VS collection.

Just love the brand. Its expensive but it is a luxury brand, so spend less or more, you will never regret :)

Date of experience: January 5, 2016
Arkansas
3 reviews
4 helpful votes
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Shipping is a rip off.
January 5, 2016

Panties are good, nothing else ever fits right. Ordering online is a scam, most other websites give free shipping for ordering more. If you want to take advantage of one of their other sales, or they don't have a free shipping coupon out when you order, it's ridiculous. Tiny nightgowns and women's underwear don't weigh that much, so why do they charge so much more for ordering expensive stuff? It makes no sense. Plus, they don't even put it in a box, it's all shipped in thin plastic bags with no protection. No thanks.

Date of experience: January 4, 2016
Pennsylvania
10 reviews
59 helpful votes
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V. S. models
January 5, 2016

Have been buying from V. S. for years. My wife who is 48, looks better then most of the models. And, she is a NATURAL 40DD, at 5'11" and 147 lb

Date of experience: January 4, 2016
New Jersey
1 review
0 helpful votes
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Very disappointing
January 2, 2016

I purchased a $30 gift card as a Xmas gift. When the recipient went to use it, the cashier told her there was nothing on the gift card. We called the customer service line as instructed and we're told the gift card had been used for an order that had been placed online. Problem is, it was not the gift card recipient that placed any online orders!. Customer service then said there was nothing they could do. We went back to the store with the receipt from the original purchase and again were told there was nothing on the gift card. They admitted they have been having problems with gift card numbers being stolen and used. But again, nothing they can do. I WILL NOT BUY FROM VS AGAIN!

Date of experience: January 2, 2016
GB
3 reviews
3 helpful votes
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Love!
January 3, 2016

Love this shop - great quality and always enjoy going for shopping trips to this shop

Date of experience: January 2, 2016
Philippines
4 reviews
4 helpful votes
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Great service
December 31, 2015

Have been purchased a product last week and so far the quality satisfy me so far. Great service

Date of experience: December 29, 2015
Minnesota
6 reviews
10 helpful votes
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Awesome amazing quality
December 28, 2015

The prices are more expensive but the clothing lasts forever great quality and bras a A ++++ perfect for great quality best bras I've ever worn in thirty years won't buy bras or yoga pants anywhere else ever

Date of experience: December 27, 2015
Philippines
4 reviews
0 helpful votes
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Great service
December 28, 2015

Bought a few set of girl stuff here and as expected, the product is like as I have seen in the advertising. Great service too. Annie approach me as kindly as she is.

Date of experience: December 27, 2015
California
26 reviews
75 helpful votes
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Ten years before the Social Network I told hundreds of people the story of the founder. It was my best way of explaining to people in foreign countries that a millionaire might jump off the San Francisco bridge because the new owners turned it into a billion dollar global business.
I lived in Mill Valley at the time so had different versions of the story.

When the internet was new I did a content analysis of the titles of the 1000 most popular web sites and the key words they used: celebrity, angel, sexy, model, free, new, teen. The only company in the world that has used all in their ads since 1995 is Victoria's Secret. Now you know what the business of wings on supermodels is all about.

Not far from the defunct Macy's in La Jolla is a very popular Victoria's Secret.

Date of experience: December 26, 2015
GB
10 reviews
15 helpful votes
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Favorite place
December 23, 2015

This is my favorite place to shop for the lady in my life. (except when I get the size wrong.)

Date of experience: December 22, 2015
Canada
6 reviews
14 helpful votes
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Products are ok, but are overpriced and the service sucks.

Date of experience: December 18, 2015
Illinois
13 reviews
41 helpful votes
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Great place
December 18, 2015

I love coming here, mostly because the staff is usually composed of incredibly attractive females. And the one fat one that was a diversity hire.

Date of experience: December 17, 2015
California
11 reviews
13 helpful votes
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Great for my body
December 18, 2015

I rock a size 3, this place has awesome selections.

Date of experience: December 17, 2015
California
6 reviews
11 helpful votes
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O yes!
December 18, 2015

This place makes me happy. Easy shopping, easy on the eyes, and bonus it is sanctioned by my significant other.

Date of experience: December 17, 2015
Virginia
6 reviews
11 helpful votes
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Not a bad place
December 18, 2015

The only reason I go shopping with the GF, is for the chance to come here and "legally" get to stare at things.

Date of experience: December 17, 2015