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Victoria's Secret

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Victoria's Secret Reviews Summary

Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.

This summary is generated by AI, based on text from customer reviews

service
159
value
149
shipping
130
returns
111
quality
137

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Delivery service is totally unprofessional. I ordered 3 packages in different timelines for delivery in Germany, none of them arrived. They were sent back to the sender after sitting for almost 1 month in France.
Although I asked constantly on what the reason for delay is and later why they were sent back without notifcation, there was no explanation. Service is frustrating and unreliable.
Never had such an experience before with any other company. Totally dissappointed!
(I am giving 1 star as otherwise my review won't be posted)

Date of experience: March 22, 2016
GB
3 reviews
2 helpful votes
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Favourite!
March 23, 2016

This is my favourite lingerie brand. Best in daily wearing, feel very comfortable

Date of experience: March 22, 2016
Nigeria
2 reviews
4 helpful votes
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Friendly
March 22, 2016

U people always love make your customers happy by respond to their needs in time and any further complain

Date of experience: March 21, 2016
Nevada
8 reviews
16 helpful votes
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VS use to be great, VS Logo was saw on Tshirts, now they Spray logo's, so after washing you can throw Tshirt to the Garbage. Plus Price for Tshirts or anything else is super expensive... VS is very Cheap Quality and super High Price... not worth it...

Date of experience: March 19, 2016
New York
13 reviews
11 helpful votes
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Gott love it
March 17, 2016

My wife loves this place and i love the way she looks.

Date of experience: March 17, 2016
Tennessee
7 reviews
7 helpful votes
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The best
March 16, 2016

Love going here to buy things for my beautiful wife. Best choices

Date of experience: March 15, 2016
Iraq
10 reviews
7 helpful votes
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They really have to work on making their brand more attractive to regular women

Date of experience: March 14, 2016
NL
3 reviews
4 helpful votes
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Great prices
March 13, 2016

I love this store. I wish I had more money to buy more stuff!

Date of experience: March 12, 2016
Ohio
5 reviews
5 helpful votes
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Love it!
March 13, 2016

I love the PINK section and the bras and underwear section is great everything fits great but it is a little expensive

Date of experience: March 12, 2016
Iowa
1 review
0 helpful votes
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They put all their money into models, photo shoots, and advertising instead of quality clothing.
Also, do you really appreciate the 10 foot photos of seductive-looking women as you walk through the mall. They are sexualizing women and making it seem like that is a woman's worth, to be sexy, and that is the purpose of the breast, to seduce males. That is not the purpose of the breast or the woman's body or the woman.
Also they put these sexualized images on commercials and fashion shows on national television. So say you are watching tv with your dad or with your children, then all of a sudden, bam, there's a woman in her bra prancing and staring seductively at you. I do not want that. I would rather support an underwear company that doesn't do that, and that actually has comfortable products.
Victoria's Secret is NOT sexy, high quality, or ethical.

Date of experience: March 11, 2016
Morocco
3 reviews
1 helpful vote
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Finally in Europe
March 9, 2016

But not all the stores sell the same stuff as in the States... what gives?

Date of experience: March 9, 2016
Canada
3 reviews
7 helpful votes
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LOVE
March 9, 2016

Love this store! Just wish I could afford it so I could tell all my friends :(

Date of experience: March 8, 2016
New Jersey
14 reviews
15 helpful votes
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YESSS PLEASE
March 9, 2016

I could live here! Great coupons, great deals. Wonderful long lasting products!

Date of experience: March 8, 2016
Virginia
23 reviews
42 helpful votes
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Love the products and web site is easy to get around. No problems with getting orders. Always correct when arrive. Prices are average

Date of experience: March 7, 2016
Florida
4 reviews
1 helpful vote
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Ordered over 170$ at Victoria's Secret.com., Because I like to get combo -multicolored travel bag ( if you spend 160$) I make order first days of the promotions period. The package came without bonus travel multicolored combo missing - just note discontinued of the order. Then I called to have them send - and they dint have anymore. Maybe they were hoping I wouldn't notice? In exchange for the $80.00 (free with my $160.00 purchase) value bag they offered me a free 20$ coupons! Really? And said there is nothing they could do. I will have to cross them permanently off my list of stores I shop at because I cant risk being stuck with no good solution. DO NOT ORDER ON LINE FOR GOOD PROMO GIFTS!

Date of experience: March 1, 2016
Philippines
4 reviews
0 helpful votes
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Got a sexy out fit
February 27, 2016

I wonder how I can find a good - sexy - stuff online, then my husband really try to order a pair of bikini here. He got taste. Love the sevice

Date of experience: February 26, 2016
GB
23 reviews
22 helpful votes
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I like it
February 26, 2016

I like shopping for my gf here. Plenty of products, usually smells good, and always a good looking lady behind the counter.

Date of experience: February 24, 2016
Wisconsin
1 review
1 helpful vote
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Don't Order Online
February 25, 2016

Ordered $150 worth of stuff about a month ago and still haven't received it. Called the company three times and never received any reason behind this. I wasn't able to use their online tracker anymore, even though when I first ordered I could. Finally they resent my things- but of course I had to order a different bra because naturally the one I originally wanted was no longer available. I still haven't received the package and I'm considering just asking for a refund and finding somewhere else to buy bras. Do not recommend buying online.

Date of experience: February 24, 2016
North Carolina
3 reviews
14 helpful votes
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Lovely
February 24, 2016

Their range of colors are very high. I bought my desire dress in my favorite color

Date of experience: February 24, 2016
Texas
5 reviews
50 helpful votes
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Pretty good
February 24, 2016

There is pretty good products here, especially if you want to get a certain someone in your life a nice pair of underthings.

Date of experience: February 23, 2016