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Victoria's Secret

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Victoria's Secret Reviews Summary

Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.

This summary is generated by AI, based on text from customer reviews

service
159
value
149
shipping
130
returns
111
quality
137

We monitor reviews for authenticity

Canada
3 reviews
2 helpful votes
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Shipping
April 20, 2016

Order gets delivered within 2-3 days and if it doesn't fit. They give you no hassel in returning it. Love to shop here

Date of experience: April 19, 2016
New Jersey
5 reviews
10 helpful votes
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Going downhill fast
April 19, 2016

I am a long time shopper of Victoria Secrets, I believe 20 years now. It used to be a high quality company that catered to all women. Their tops, bottoms, dresses and intimate wear were all good quality and there was a wonderful selection. In the past few years VS has changed from a tasteful, sexy inventory to a cheaply made (most items made in China of very thin fabric), limited selection inventory. Has anyone else noticed the website and catalogue is now focused on the teenie-bopper population? The selection of bra colors has been drastically reduced and most of the casual wear is cheaply made and embellished.
No longer can a mature, professional woman purchase from VS and get the quality of the past. Perhaps that was their marketing goal: to attract young teens and lose their mature population. We like to look and feel sexy too, but we do that in style. I miss the VS of the past. Perhaps they should consider line for those of us over 20!

Date of experience: April 19, 2016
New Zealand
1 review
1 helpful vote
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Pants for my daughter turned out have a discount 2 for 1 price, qualityis really nice, gteat purchase thank you!

Date of experience: April 19, 2016
Louisiana
10 reviews
11 helpful votes
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I MISS
April 18, 2016

I MISS THE CLOTHING LINE... I was an AVID shopper of theirs. I used to love getting their magazines in the mail... now I get nuthing. Or barely any... I still love them. But its not the same without the sexy office wear and out and about wear. DAMN I miss that... VICTORIA S... please bring it back. A girl needs more than sexy lounge wear and undies. Lol BUT THE SITE IS GREAT THO as well as in the store. I have a millioin and one items from them. And the shoes... omg. NO WORDS except hot hot hottttt when they used to have the real sexxy ones... Especially Collin Stuart... ooooo. Lol

Date of experience: April 17, 2016
Florida
2 reviews
5 helpful votes
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Victoria Secret
April 18, 2016

Good quality clothing
Good return polices
They don't bill your Credit card monthly like adore me does

Date of experience: April 17, 2016
Arizona
2 reviews
5 helpful votes
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Ripped underwear
April 14, 2016

So in December I purchased the seamless underwear and thongs. Over the next 2 months i bought a total of 38 pairs and out of the 38 pairs I had 7 of them rip in the vagina area. I went back to the store and I was told I could get a full swap out for these. When it came time to return them I brought them in to the manager at VS and she said she would only swap out 1 pair. I told her how many I have bought and I am a VERY loyal VS member. She gave me a lot of attitude and replied,"things aren't meant to last forever" in a very degrading tone. I then replied if i am paying $12 for a pair of underwear they should last more then 6 months. She repeated her snarky comment while swapping the one thong. A majority of the time they are so rude and act like they are so much better then you. They need to get the pole out of their $#*! and be nice to the customer if they are paying $12 for a pair of underwear and $60 on a bra. Its ridiculous.

Date of experience: April 13, 2016
Philippines
3 reviews
10 helpful votes
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Love it but pricey
April 13, 2016

Just want to share that I love Victoria's secret, who wouldn't be? The products are just awesome but the price?, then may be just fine for those who can afford. But they're really expensive, and this could be because of those sexy models of theirs. So may be, I'll be just ending loving it and won't be able to have it.

Date of experience: April 13, 2016
California
5 reviews
1 helpful vote
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Special shop
April 13, 2016

If u want something u cannot find anywhere-sexy and comfortable at the same time-you are in the right place!

Date of experience: April 12, 2016
California
17 reviews
7 helpful votes
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Too expensive
April 10, 2016

The prices here are stupid high and they have the same pretty stuff at other store for cheaper. Your only paying for the tag

Date of experience: April 9, 2016
Texas
4 reviews
7 helpful votes
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Always great
April 7, 2016

I've ordered numerous times and I've never been disappointed.

Date of experience: April 7, 2016
New York
11 reviews
0 helpful votes
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Victoria Secretes is a fabulous store. Their merchandise is not very competitive. Other vendors have the same merchandise and better quality. I purchased a pair of stretch pants. I noticed they are very thin. While another vendor, GARAGE, Has it for much less and better quality. Their bras is nothing to brag about, except their prices are extremely high. I spent more than 1K a year, but its not worth it.

Date of experience: April 7, 2016
Canada
20 reviews
50 helpful votes
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My favorite site
April 6, 2016

I love that Victoria's secret changes their bra and panty fashions by season, I love their products! It's easy to find things on the website and they only e-mail to notify you of sales. Customer service is great for returns. I've only had to return something once, because I accidentally ordered the wrong size. No flaw on their part.

My only issue is that they carry bras up to size 38DD but do not carry pants up to size 18. A woman with a 38 inch ribcage is probably going to wear at least that size. I wish they'd cater to all sizes in their clothing section because although I am a "normal sized" woman I have agreed to boycott all stores that do not sell plus sizes. It's not fair that I can buy something that is made unavailable to another woman because of her size.

Date of experience: April 6, 2016
Washington
1 review
1 helpful vote
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Gone downhill
April 6, 2016

I've been a faithful customer for ten years. However the last 2years I've seen a terrible turn. Last year, everytime I ordered enough to qualify for a free product(which us why I ordered in the first place)they were out. Now I ordered $400worth of merchandise, returned 3pair of phs vecuz of the poor quality, and do u know what I was refunded?$7.48! Off $150worth of returns! Msg me for proof! Its all the name.it has become a, ripoff

Date of experience: April 5, 2016
Maryland
2 reviews
10 helpful votes
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Always Happy
April 6, 2016

Yes the prices can be high BUT you get what you pay for and it LAST. I have Yoga Pants that are about 6 years old and just now are starting to get holes. Thats a win in my book... Love this store.

Date of experience: April 5, 2016
New York
4 reviews
2 helpful votes
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Great fit!
April 5, 2016

These are the only bras that fit me well! I had a friend suggest we shop for bras at jc pennys because they are good quality and would be less $ than victorias secret. Turns out the prices were quite comparable to VS but the fit was horrible. For me anyway. Vic Sec has wonderful products - I love the store and their customer service dept.

Date of experience: April 4, 2016
California
7 reviews
47 helpful votes
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Love the customer service and easy returns. F you know your size in VS clothing and lingerie it's easy to order. Tip: some panties only come in Xl online and not in the store

Date of experience: April 4, 2016
Kansas
4 reviews
0 helpful votes
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Not the most affordable store, but I think the sexiest lingerie you can find.

Date of experience: April 1, 2016
Argentina
11 reviews
6 helpful votes
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Eh
March 29, 2016

I have a mixed review for Victoria's. The undergarment selection isn't to bad. However the sales girl I ran into was absolutely awful.

So while I would give a 5 star review for the undergarment selections. The bad staff subtracted 2 stars.

Overall I will probably come back, I just home not to run into that sales girl again. What a basic (you know the second word.)

Date of experience: March 28, 2016
New York
2 reviews
0 helpful votes
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It's nice to have a place I can search for sexy wonderful cloths. Thank you so much Victoria's Secret! :D

Date of experience: March 23, 2016
Michigan
3 reviews
1 helpful vote
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The girls in the store near me are always so... it's just like high school all over again. Whispering on their headsets about customers in front of customers, rude when "helping" you, just not welcoming in any way. High school was bad enough once, I'll shop elsewhere unfortunately.

Date of experience: March 22, 2016