Victoria's SecretReviews 965

I went to my local Victoria Secret looking for a supportive sports bra. Much to my dismay, the sizes for larger busts were VERY limited. I found only one bra in my size in the style I was looking for, although it had makeup smears on it. I figured I can try it on for the size and get them to maybe order it in for me, as I have had NUMEROUS stores do this for harder sizes. The fit was great, but when I asked the sales lady I was told that they don't do that and to order it online. The bra in store that was covered in makeup was priced at $50. When I ordered it online, I paid the $50, as well as $10 for shipping, and $16 for duties? I've never paid for duties in any other clothing company before so this seemed odd. The total price was $76. Okay. A little more expensive than I expected. Then I got my credit card statement and turns out the Canadian site for Victoria secret isn't priced in Canadian dollars, and I paid for the USD conversion. A $50 bra ended up being $102! I feel incredibly duped and should have just settled for the makeup smeared bra I found in store... severely dissapointed.

I made an order with this company and the backpack within came broken so I contacted live chat about help getting it replaced and women I spoke too was lovely she told me she would send a replacement out that day all i had to do was send the backpack back i gratefully accepted and the next day i sent the backpack off to return. A week later i received confirmation it had been refunded so decided to contact live chat to check on the bag that had been sent out. At this point, i was told a bag was never sent out! In fact, no action was ever taken so i was lied to by the previous live chat person. Jacob the new live chat agent then proceeded to offer me the option of ordering the bag (which is no longer available) then reconnecting with live chat to have them send out the bag and once it arrived at my house contacting live chat again to ask for a refund for shipping. This frankly was totally unacceptable as an (in his words) leftover option as it would have been a ridiculous amount of work on my part for them lying to me and they were asking to have faith in them after they had already screwed me over once! I then asked to complain and was told i couldn't complain because apparently the entirety of Victoria's secret doesn't have a complaints department but don't worry Jacob would pass on my feedback about him. If this is true this is the most ridiculous unreliable method of complaining I've ever heard. This experience has left me insulted, and angry and any previous good experiences with the company are now overridden by how bad this one was.

I ordered over the phone for some tights I really wanted and find out they put the wrong friggin address on the label! I never received it and am very disappointed with not getting them and how costumer service handled it. I talked to several representatives and they where a bunch of idiots! They either told me it was coming today(18 of Sep), it would come the next day, it was sent to the right address, I needed too talk to USPS to see which location had it, then when I was asking for some info to contact USPS, the "angel" got hostile then proceeded to say they would change the address, then I contacted VS on Facebook and they said it couldn't be re-shipped even when the sender gets it back and the people on Facebook are rude as well and don't care. Their unresponsive! All I want are my pants!

I'm a frequent shopper of Victoria Secret, but today ended things for me. I went into the store to exchange the 2 sweatshirts I bought pryer & due to me buying from them atleast once or twice a week, I was told that I could exchange the hoodies buy something for 20$(the price I was short to get the sherpa) let me mind you I was buying Pink slides, well the lady was rude & told me No. I decide to call costumer service & was further disappointed. I'M OFFICIALLY DONE WITH GIVING THEM MY MONEY when the customer gets treated like crap from in-store employees & customer service.

I've been ordering from Victoria's Secret for more than 2 years and NEVER had any problems. Keep your good work always up.

Used to love Victoria's Secret... when a full wardrobe was available, not just intimate wear, VS models, and odd-smelling perfume. II don't shop VS anymore. Sweatshops and overseas contracting have quashed any interest in VSVS merchandise. Basically--VS (catalog) products are overpriced and cheaply made; VS "brick and mortar" stores have limited merchandise, poor associate training, and silly, 20th century "sales" that seemed designed to dupe versus save. The magic of VS is gone. Purchase elsewhere.