ViagogoReviews 1,927

A few months ago, I wrote a bad review out of complete frustration regarding trying to reach someone at Viagogo regarding my inability to attend an event out of the country, selling my tickets and getting reimbursement. It was near impossible to reach anyone.
However, now the event is over and my tickets WERE in fact sold and delivered to the buyers, I have today received the money back into my account/US dollars - their policy being to reimburse AFTER the event is held. It has only been one week since the event and I have received the money transfer in an informative, timely fashion. Honestly I was never optimistic this would happen but I'm a believer now. Don't give up trying to reach them, at the end of the day, they do their job - and I could not be more grateful. For sure, they are definitely NOT a scam.

My wife bought Cold Play tickets for June 12th in Zurich from Viagogo. Unfortunately she picked the first result that was returned on Google when she searched for tickets without checking any other providers.

We paid 460 francs for 2 tickets. The face value on the tickets is 126.75 or 254 frabncs for 2 tickets. Viagogo charged over 200 francs extra on top of the face value - almost double the cost of the tickets!

It was very disappointing when we realised that our friends that had bought from honest trustworthy providers had paid nearly half the price we had for the exact same tickets.

My advice is to avoid this provider - what they are doing is legal (I presume) but their model seems to focus on charging ridiculous charges and inflated prices and hope that they manage to catch some unsuspecting people who don't know to compare ticket prices.

I bought 6 Sa/Ireland tickets for the rugby on the day they were released at a "special" price over 1,000 each tickets were sent and I saw the face value was 600. The tickets also had a name on all of them, and the cover letter said they were valid and no I'd would be needed. Now these were sent by email what happens if the named person with id turns up? I have been in correspondence with viagogo about the price and was told"read the small print" and there would be now problem with seats and the seller only got his money after the event, have copies of emails but what happens if there is a problem on day. To add insult to injury recently I checked computicket and yes 6 consecutive tickets in the area I wanted available at 600 each. Will I use them again? Think not.

My husband bought me Rod Stewart tickets for my birthday. He phoned to book the tickets the minute they went on sale. He bought 2 tickets at nearly £100 each, plus booking fees plus delivery costs. He was pleased to have got me good seats. However, when the tickets arrived they were face value £55. So disappointed. Right up in the back of the arena.
My husband tried contacting them but no one returned his call. He emailed them and just got a standard reply.
We would never use them again and would advise anyone else not to.

Purchased tickets, then sold tickets as couldn't attend sport game. System mixed up my Gold for Silver, undersold each ticket by $200, contacted Viagogo several times before finally receiving to say -bad luck, you need to fill the purchase order and take the loss, if not you will be fined'. I asked what the fine is and was told 3 times 'we don't know'. I guess they decide when they pull a number out of the hat. I feel sorry for the purchaser waiting for these tickets but am unable to contact them to offer better seat tickets, they refuse me permission for that. Dreadful, horrible site - DO NOT USEW THEM EVER!

I paid over £200 in early April for two Van Morrison tickets. Not only is this way over face value but I have not received them. Viagogo say I was sent them and that I signed for them and only after numerous complaints have they agreed I have not received them but that they were sent to Milan. Despite me asking for courier detail s so I can look into it they refuse to give them. It's impossible to email them direct or speak to anyone on the phone to try and resolve this. Only after I posted a poor review on FB and other sites did I get an email from them saying they have contacted the courier to 're-send them. This was over ten days ago and they have still not arrived. Still no name given of courier and now I'm asking for a refund. Do not use. Read other reviews on them only wish I had.

NUFC in Hamburg: No detail in the seat location, row or numbers. Cherges were added at the end:
2 x £1.90
Booking Fee 2 x £29.83
VAT 2 x £5.9

Booking fee says it is for shipping and secure delivery... 2 paper tickets in an envelope and they charge 2 x £29.83? What for, twice the package wight?

Also says '24 hour customer service', can't find an email address or phone number. Had to google how to contact them... Bad reviews... there are lots of better sites who don't charge as much...

Some weeks ago bought tickets for a concert in Amsterdam for this Saturday 4th June. At that time there were a number of tickets available of different types and from different agents. The concert is now less than 72 hours away. I am extremely concerned that they are duplicates because Viagogo are again listing pair of tickets in the same section and row, as the ones I bought and the concert is sold out. Its highly, highly unlikely that these arent duplicates. Lord knows how many times they have been resold. So, as they ask all buyers, I emailed them my concerns immediately I recognised there might be a problem, no reply. A day later and the tickets are still up for sale. Their guarantee says they will get me into the concert. So far, I have had no indication that this will happen even though they have tickets available on their website for the concert - as they havent replied. I will let you know how this turns out! My trust in their much vaunted guarantee rests on whether they can resolve this. So far they havent even responded to me. I have booked flights a hotel as I am from London. I stand to lose £1000 or 1300 Euro but have heard nothing!

RIP OFF! TOTAL CROOKS! DO NOT USE THEM!

I purchased tickets from viagogo for an event in Mexico, unfortunately, my schedule changed and I could not attend. I, therefore, listed the tickets back on Viagogo in an attempt to cover my costs.

My tickets were purchased and I was instructed to send them to the buyer - which I did. Viagogo confirmed the buyer had received the tickets, viagogo confirmed that payment would be made to me following the event. I waited, and waited, and waited... then I received an email confirming that payment had been made... I WAITED AND WAITED AND WAITED TO RECEIVE THE PAYMENT... GUESS WHAT? "PAYMENT FAILED"... no reason given, no details, no one to contact. Template message replies from my various emails to them - my viagogo account shows I am owed $600... but there is no way for me to get that money. WHAT A BUNCH ON DISHONEST CROOKS - YOU SHOULD BE ASHAMED OF YOURSELVES. I WANT THE MONEY I AM OWED. THE TICKETS WERE PURCHASED FROM YOU, SO THEY HAVE TO BE REAL, THEY WERE SOLD TO SOMEONE ELSE BY YOU, YOU HAVE RECEIVED THE MONEY FOR THE TICKETS... WHERE IS MY MONEY?