ViaboxReviews 268

The customer service experience is by far, the WORST I have EVER experienced.

The amount of time it takes for VIABOX to respond to any support request, is absolutely shocking. I also tried to call them on multiple occasions, but they simply do not answer their phone (or even respond on Facebook).

VIABOX is also very poorly priced. It cost me $494.97 AUD to send a few items to Australia, with an actual weight of 12lb, and a billable weight of 44lb, and then was asked to pay another almost $500 AUD to send a single item with an 11lb actual weight and a billable weight of 33lb, to Australia.

In the end, I had to pay another almost $100 AUD to send the item back to the vendor, but was only able to send it WEEKS after the final refund date had passed, as VIABOX took a very, very long time to respond to me. Could only get them to respond once I opened a PayPal dispute.

BEWARE! There seems to be ABSOLUTELY NO special shipping rates or discounts involved when choosing VIABOX.

Save yourself a lot of stress and disappointment, and STAY AWAY FROM VIABOX.

Easy and straight forward to use, enabled me to easily forward my orders from a couple of online stores in the U.S.

Low shipping rates. Fast and professional all around.

Excelente Servicio. Consegna Rapida. Imballaggio professionale.

Simple buying experience and reasonable shipping prices. Glad I used them, shipping rates much cheaper than other forwarding companies.

Have used this company many times before.
Excellent service & great shipping rates.
I'm loving the new Improvements. KEEP IT UP GUYS!

Low shipping price to Europe. My orders arrived via DHL in a timely manner, very pleased avec ce service.

My package arrived safely. Top notch packaging. Thank you!

My first time using this company will also be my last. I was never contacted after I mailed them all the forms so I didn't even know if the system was set up. Anyway, to make a long story short, a 10 pound shipment that I paid $15 to ship there magically turned into a 15 pound shipment, and their lowest shipping price was $93.00 US dollars for 2 to 4 day shipping! And when I paid for that the estimated delivery date came back as 15 days
Later! What a rip-off and what a waste of time this has been! Furthermore, it took them 5 days to re-ship the package by 2 to 4 day shipping! So why pay for express shipping when it takes them 5 days just to put it in the mail, and then it takes another 2 weeks to get the package?! LAST OF ALL, THEY OBVIOUSLY POST MANY FAKE 5 STAR REVIEWS TO COMPENSATE FOR THE MANY REAL 1 STAR REVIEWS! So the next review after this will be 5 stars again and saying the same wonderful things. Or maybe they'll go 4 stars because they know we're on to them. Bye bye ViaBox!

They keep customers informed with email notifications at every step of the way. From the time your package arrives to Viabox warehouse, to when they ship it and they provide tracking to track the package during the entire transportation time from USA to Europe.

This site is extremely useful to forward orders from U.S. stores who don't ship outside the United States. The consolidation feature of multiple orders in one single box is very convenient and saves quite a bit on shipping fees.

I've been shipping with Viabox for the past few years and I never had an issue with my shipments. People should give Viabox support a chance to solve their shipping issues before they rush to making false accusations about a company that has been around for years.

A few months ago, I stumbled upon this service while looking for a way to ship some products from the United States from a store that does not ship outside the US. They have been very reliable and their support team is very helpful.

Package arrived faster than expected. I'll be using this awesome service again.

Packages arrived safely. Great service. Thank you.