VGMedispa

I have been supported by Koko at VGMedispa in Fitztrovia, London and really wanted to take the opportunity to say thank you for the warmth and openness. When we, as women, go in for treatments, it can feel like a vulnerable position to be in, but Koko was incredible in terms of her information, friendliness, and treatment. She made sure I was comfortable throughout and was incredibly efficient. I will definitely be recommending to others and will be going back to her for future treatments.

I have had two sessions with therapist Jolanta at VGMedispa in Fitzrovia, London, and so far I've had a very positive experience. The location is central, easy to get to, and the reception and the therapy rooms look very professional. I had booked hair removal for bikini area and underarms, and Jolanta made me feel very comfortable by explaining every step of the process, and constantly checking if I felt any pain or discomfort throughout the whole process. I've only had two sessions so far and I'm really pleased with the results. Despite having shaved my arm pits most of my life, the hair growth slowed right down already after the first session. I am looking forward to seeing the result after all 6 sessions that I have paid for so far.

Diana was so welcoming and professional and made me feel very comfortable. She asked me if I felt any pain or discomfort throughout the appointment. She could not have been more pleasant and caring. I really felt she gave me all her attention. I I would highly recommend Diana at Richmond Branch.
Also I'd like to mention I had a good communication with Anna and she understood my needs and suggested the right treatments for me.
Great Area Manager Anna and Great Therapist Diana
If you want to treat yourself this is your perfect Christmas gift.

LEEDS branch are incredible! I had a bad experience at another branch, but switching over to Leeds is the best decision yet. Karen is a wonderful manager - she understood my concerns and rectified them. She realised how stressed out I was and did everything she could to sort my issues. Margareta is fabulous at what she does - she lasers each area of the body using her expertise and always asks the client if they're happy. She does everything she can to make sure the treatment is worthwhile! I can now say I'm really happy at the LEEDS branch.

I am currently in the process of trying to obtain a refund for services I have not yet had, this has been going on for around 2 months now.
I originally paid for a package deal of laser hair removal. The first 2 appointments were very rushed (they say they struggle to fit me in for a 45 minute appointment, even though I was in and out in 20 minutes) and I was given a few bits of tissue to remove all the gel that was all over my legs and underarms. After that it was a nightmare just to get in. I pre booked, wanting an appointment in 6 weeks but the earliest they could do was 9 (I have never been able to get in in 6 weeks time, therefore prolonging the end of the overall treatment) then I was called a few days before my appointment to be told it would have to be a month later as they had to temporarily shut the Croydon branch due to no staff! I offered to go to any other salon I could get to, but they still couldn't fit me in.
I have also been told different company policies every time I call. That I should wait 14 days for a response, then 28 days, then 28 working days. It has now been 40 working days. I have emailed twice and called numerous times and have had zero response from the customer service department. I have only had 3 of the 12 treatments I have paid for and they currently have in their possession over £1000 of mine. DO NOT PAY UP FRONT! I have since read reviews saying the same thing about it being almost impossible to gain a refund from this company. I will never use this company again!

I had really bad experience with this business. My appointments were cancelled several times because the machine was broken. This meant I couldn't have the full benefit of the treatment. I asked for refund and unpleasant journey with their customer service started. Not only they were not responsive but also liars and willing to do whatever it takes to make you give up your payment. I eventually managed to get most my money after I started a legal case against them. My advice to those who are having hard time with them at the moment. Don't waste your time (you will never get sensible response from *) and claim your money back in court. If you don't know the procedures just ask your local citizen advice bureau.

*Personal information redacted by admin

Accompanied my daughter to 1st appointment as was horrified to read the reviews. However, 1st impressions when entering were quite different. Welcoming staff, very professional reception & waiting area. Friendly & knowledgable clinical staff. So much so that I booked an appointment for myself. No hard sell contrary to the reviews online. Whilst the treatment room would benefit from a little t l c I was very impressed & no complaints for Leeds only praise.

I had 2 appointments cancelled and third time lucky I attended the Poole branch yesterday(I paid for my treatment in May!) and after filling out a medical questionnaire was told that be because I had ticked that I had had cancer 5 years ago I would not be able to have my treatment(a glycolic facial peel) I had left work early to attend this appointment. Why did they not ask for these details beforehand. I also found the receptionist unfriendly, didn't seem To care if she was there or not. I expect my money back if not shall seek legal advice. So be warned

Yesterday I went to VGMedispa in Manchester and had laser tummy tightening treatment by the fantastic therapist there call Dee. She was very helpful and gave me lots of information about the treatment and for my first time going for something like this, I felt very at ease and was happy with the whole process. I would definitely recommend trying some treatments here and will go back again in fututre. The lady on the reception was also very helpful and gave me lots of interesting information. It was a really pleasant friendly experience.