VGMedispa

Birmingham Clinic - Manager rude. Unacceptable customer service, They were demanding more money from me when I had already paid for my treatment upfront via groupon. Still shocked at the way the Manager spoke to me. Made a complaint via email. No response. I would not recommend this clinic at all! So unprofessional.

I am doing laser treatments with them... for the 1st and the last time.
Very unprofessional, rude staff. Problems with appointments (shop up once and the beauty was closes so I waste my time!) Very unfriendly people on the phone with attitudes
I won't recommended and won't come back. On top of that the treatment doesn't work at all. I am doing a bikini laser at different salon and it worla perfectly, upper legs at vg spa no results at all. Not even one hair fell off
WASTE OF MONEY, KEEP AWAY!

When it comes to treatment with laser, it's your body and face we're talking about. You need to feel safe and treated with utmost professionalism. This place is like a factory. First their staff- though recently are smiling more- are more like sales people than 'medical or aesthetic enhancement' staff. In fact, without being rude, they look like they work as bartenders on a busy Saturday night! Second whatever you ask them they want you to pay first. Patch test should be done before buying packages but they push you to buy first then try. Moreover I bought a voucher in Dec the year before, the first appointment I managed to get for a patch test was in April! A patch test takes 3 mins and a whole session for the small area I had takes less than 5mins. With 6 wks intervals between sessions summer was already there by the 2nd session and I lost the rest of the sessions (bought 6). The treatment itself isn't great either. The staff went over the area quickly and they missed so many spots. It was useless. Better to pay more and get a proper service, these things shouldn't be messed up with. Especially on the face

I am so glad I have read reviews before booking with this company. I just called to enquire about a few things and it was so unprofessional.

I was quite confused actually as to why the woman on the phone was talking over me and wasn't answering my questions. Half way through the conversation she passed the phone to someone else without telling me.

They kept insisting I pay for the treatments over the phone rather than buying off groupon. SO GLAD I DIDNT GIVE MY DETAILS!

I rang to ask a question about a treatment but instead felt like I was being forced to pay. At the end of the Convo I had to keep repeating I will give a call back when I am going to book and the woman sounded DISSAPOINTED.

She said that my offer ends today if I don't call back, how pathetic. I did find it strange on the phone as never experienced that with other clinics. So glad I read these reviews and didn't waste my money! :)

DO NOT EVER USE THIS COMPANY FOR LASER HAIR REMOVAL.

The Kensington branch is the worst branch I've ever dealt with. They book you in asap for a consultation and test patch but after your first appointment, they give the next appointment after 10 weeks which means you miss the active hair growth stage which makes the laser treatments ineffective.

They hardly ever answer the phone and the staff and very unprofessional.

This company is a scam. The head office has no contact number or email address and do not offer any refunds even if you have bad side effects to the treatments.

I would never go with this company again. Complete waste of money!

This company is a joke. I booked four laser tattoo removal sessions. I was sent home on my first appointment because I was on anti biotics and at no point did the staff tell me beforehand that I couldn't be on antibiotics whilst having treatment. - (A complete waste of time) I tried multiple times to book an appointment and was told all their laser tattoo staff had left and so had to wait until they recruited more staff. (They don't always pick up the phone.)I got through to them by email and they claimed I've had all four of my appointments. I emailed back stating this wasn't true and to check their records, I also offered proof. They counted the time I was sent home as having laser treatment and the appointment I missed. I've not had a reply after three emails.

Unfortunately my experience was extremely negative which I put down to poor management.
My appointment was initially at Kensington branch only to be notified a few days before the spa had moved to Percy Street. I turned up for my appointment at Percy Street only to be greeted by the builders as the spa was still under renovation and not ready.
The staff were very pleasant and friendly.
I wanted give this place a zero star but the minimum allowable is 1.

Medispa booking staff Julia or Karen, book appointments, take the payment for the appointment and then follows the appointment confirmation with rules that should have been pointed out at the time of taking payment on the phone. Worse still, I informed the booking consultant (so she calls herself)!, that I have Lymphedema of the legs and she booked me for Sclerotherapy. This is a procedure that can actually cause my condition to worsen as it can introduce infection to my legs, so should never have been sold to me, coupled with all the negative reviews from other Medispa customers, I have asked for a refund and refused because I had bought 'a special offer.' I have threatened to prosecute them in the small claims section of the county court and contacted my bank, so we shall see what results and I will keep you all posted!

The staff are rude the mangers is rude. Say one thing do another... when I brought the deal. There was no clause to say 48 hour cancellation... but when they canceled on me they didn't even call me I turned up to only. Know it was canceled... but you. Have. My. Money for tracing up payment... to be honest I'm finishing up my treatments and will never.go again... That's why their deals are. Always on. Group on... no clause and no terms and conditions... money grabbing. Rude and arrogant. this.is for the laser... as for the lip fillers the nurser who does it is rly nice and good with her job...

I had a groupon voucher for six sessions - underarms. I followed the instructions given to me, after 5 sessions I noticed a large patch of hair in one armpit and several in the other. I went to my last session and when I showed the technician - she said I couldn't have a treatment that night because I hadn't shaved, I told het that I needed to show her the problem. She went to see the manager who said she would do me a special deal of 2 extra sessions for £65. I told her my issue was that the whole area appears to have been missed out - in the end she took me to see the manager who from the first instance was very defensive and kept implying that it was my fault for not shaving - I told her 3 times throughout the defensive face conversation that I did shave - and that when I went to shave prior to this treatment I noticed this - so I wanted to make them aware - but she was having none of it. She kept coming up with all sorts of BS - she was really school girl playground attitude - shocking. Then she dropped the price to an amazing £50 for 2 extra sessions - like she thinks I'm going to believe that 2 sessions are going to get rid of the hair that had been missed! I told her she was getting no more money from me and I could get another voucher for six sessions for £49 elsewhere! Then she tried to make out that she was going to do me a favour by honouring my 6 th session - at another time -( because I had been naughty and not shaved - despite me repeating myself for the goodness knows how many times - I wanted them to see the issue) she said that none of her ladies had missed the area it just happens sometimes, ( like she was in the room at any given appt... Def not). She is definitely a special kind of stupid!
DO NOT GO NEAR THIS PLACE. Also the parking is terrible.

Not very friendly staff, false one, yes ready just grab money and run away!... they dont do job properly i dont know if they not trained properly or just lazy or just they want you to be back to take more money... plus if you late 10 min they not going do tretment for you, you loosing treatment doeasnt matter if you come from far away you had accident or you didnt feel well, they just dont care! Never going back there and im not recomend that place to anyone!

Their 48 hour cancellation policy with absolutely no leighway is ridiculous. I rang multiple times to cancel my appointment the day before my procedure because I had food poisoning and was not sure I would get better by then. No one answered. I left a message and did not get a reply to at least even inform me that if I did not turn up I would lose my appointment, and therefore the money I paid. I thought about still going in as I had heard no reply but knew that if I did I would have passed on what I had and infected others - which would be hazardous for their business. If it was any other company I am 100% sure I would not have been treated in the same manner. Waste of money. Waste of time.