Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very easy going experience as they are extremely organized at every step of the way!
I love this site just the discount codes need to actually take the percentage off and not be at a cap!
Dear Topaz,
Thank you for your feedback! We're delighted to hear that you love our site.
We understand your concern regarding discount codes, and we appreciate your input. Our promotional codes have specific terms, including maximum discounts.
However, we’ll make sure to take your feedback into consideration as it helps us to improve.
Let us know if you have any other suggestions—we're always looking to improve! 😊
Kind regards,
The Vestiaire Collective team
Selling with Vestaire is very easy and I recommend them to anybody desiring to sell their high end goods.
Dear Dana,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great experience with you guys, the layout time is very long
Dear Grace,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Super cool super seller and buyer friendly fashion resale site. Highly recommend
Dear Pepe,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I've been sharing my Easy-Does-It experience on Vestiaire with two friends who thought online selling in general is too confusing and difficult to try. Vestiare, I explained, walks you clearly, easily, through each, simple step: points to cover in your listing, information that attracts shoppers, snapshots that sell, data-based price recommendations, shipping options and the all-important payment handling! In other words: Vestiaire does all the heavy lifting--yet you're in full control! My item sold fast; payment arrived promptly.
My experience on Vestiaire was so satisfying, I'm looking around for more to list!
Dear Maureen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Dealing with the seller was very efficient and fast. She responded in a timely manner, however there was one seller that I made an offer to that never responded.
Dear Venus,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Overall satisfied. But can you update the whole offer from buyer system? Numerous buyers sent offer and then refused to pay. This is very frustrated.
Dear Cindy,
Thank you for sharing your feedback with us.
We are pleased to hear that, overall, your experience has been positive. We do, however, understand your frustration regarding the situation with the offers, specifically with the buyer not following through with payment.
Please note that while offers can be made, they are not considered confirmed until the transaction is completed. Once the offer is accepted by the seller, the buyer has 24 hours to proceed with the purchase. If the buyer fails to complete the payment within this timeframe, the offer will automatically expire.
We appreciate your understanding of this matter and want to assure you that we are continually working to improve our processes. Your feedback will be taken into consideration as part of our ongoing efforts.
If you have any further questions or require assistance, please do not hesitate to reach out. We are here to support you.
Best regards,
The Vestiaire Collective Team
The majority of offers I receive are not completed by buyers. I believe your process could benefit from some changes. For instance, once an offer is made, the funds could be placed on hold until the seller accepts the offer (within 12 hours). After acceptance, the buyer would be fully committed to their offer. If the buyer declines, the funds would then be released.
Dear Karen,
Thank you for taking the time to share your thoughts with us.
We understand your frustration with offers that are not completed by buyers.
We would like to clarify that offers are not considered final until the transaction is completed. Once the seller accepts an offer, the buyer has a 24-hour window to complete the payment. If payment is not made within this period, the offer will expire automatically.
We genuinely appreciate your suggestions. Please rest assured that we are continuously striving to improve our platform, and your feedback will certainly be taken into account.
If you have any further inquiries or require additional support, please feel free to contact us. We are always here to assist you.
Best regards,
The Vestiaire Collective Team
Very reliable and safe, confidence is a must to sell and buy,thank you
Dear Grigoras,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great platform. Very user friendly and I got very quick sales.
Dear Ashley,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was the seller, and this sale went smoothly. I packaged and shipped out. The package got there timely, and I got the payment quickly enough.
Dear Kristy,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I decided to sell some of my designer items since I'm moving and I needed to get rid of things and it has been a complete headache to try and get my payments. I was told that if I signed up with Venmo that I would get my payments within 30 minutes of it being issued and it's been over a week and I still have not gotten paid for anything that I've sold. I've sold three items and I have not gotten paid for any of them so now I've gotten rid of three designer items for zero dollars. I'm questioning if this is a scam at this point. I've chatted with two customer service representatives. They have been absolutely no help and they've just told me to be patient and keep waiting. I'm questioning this company as a whole at this point I had other things that I wanted to sell and now I'm hesitant to list them because I wonder if I'll even get paid for them.
Dear Cristin,
Thank you for taking the time to share your experience. We sincerely regret the frustration this payment confusion has caused you.
After further verification, we confirm that your payment has already been successfully completed from our side. Our team has also provided you with proof of the transaction via our chat conversation. If you have not yet received the amount, we kindly invite you to contact us with a statement from Venmo showing the missing transaction. Once received, our team will conduct a further review to assist you accordingly.
We understand how important it is to receive your payments in a timely manner, and we appreciate your patience while we work to resolve this matter. Please do not hesitate to reach out if you need any further assistance.
Best regards,
The Vestiaire Collective team
So far so good with the merchandise I've received Legit! I've recommended this to my friends
Dear Leslie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Very Satisfied with transaction and selling experience!
Dear member,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The worst experience ever! Received a Prada Coat that reeked - actually smelled like a dead animal. Even the best dry cleaner refused to touch the coat. Sent it back to Vestiaire and they "determined" the coat was fine! It was truly unwearable yet Vestiaire claimed it was as described and not eligible for refund! Do not recommend this site ever again! The absolute worst!
You guys going fantastic job, we feel safe selling in this market.
Dear member,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Excellent platform. Always prompt and knowledgeable customer service!
Dear Julie,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Plate-forme très sérieuse
Bonne communication
Très réactif et remboursement très rapide
Chère Erika,
Nous vous remercions d’avoir pris le temps de partager avec nous vos retours 😊
Nous espérons vous revoir très vite et vous souhaitons une excellente journée!
L’équipe Vestiaire Collective
Great shopping experience. I had both pieces authenticated and I am very pleased with Vestiaire communication and my purchases!
Dear Ali,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nassia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team