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Reviews

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1.8
Reviews 169
5 Stars
11%
4 Stars
2%
3 Stars
1%
2 Stars
1%
1 Star
85%

New York
1 review
0 helpful votes
Follow Rhom N.
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Camera
December 14, 2023

Don't buy anything from this site- absolutely none of the cameras I purchased works! And they don't refund the full amount and if item is returned, there's a restocking fee!

Date of experience: December 14, 2023
West Virginia
1 review
1 helpful vote
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Negative 5-star! Worse than gabage! Disgusting! Shipped directly from China, very slow but that is not the issue. These glasses are made of cheap foggy plastic; after opening the package, I immediatly realized I was defrauded. All appearances tell these are not going to pass even lowest level of quality inspection. Glasses are cloudy, the screws (to 'adjust focus') are loose, noisy. These are not the worst. The real problem is the ADJUSTMENT OF FOCUS does not work! I rotated the screw according to instructions, but the change of focus was completely a failure. In less than 15-minute after I open the package, the glasses were aleady in the trash can, where they should belong all along. Due to completely useless nature, it is apparent the sellers are operating fraudulent business.

Date of experience: December 14, 2023
New York
1 review
1 helpful vote
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Horrible customer support,can't reach them.
December 12, 2023

I ordered adjustable glasses but they send me garbage this glasses made from cheap plastic thick lenses you can't see trough even, they are not useful at all.I was trying several times reach them calling to customer support they hang up on me, even trying to email was asking for shipping label to send their trash back, I was ignored then I called my bank to file a claim and have my refund back.

Date of experience: December 12, 2023
Oregon
1 review
1 helpful vote
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Once they have your money, you are fished by them. After that, you probably try to get your money back, but they will beat around the bushes and make you believe that their customer service is doing something about. It's only set-up on the computer, they are not doing Nothing!
Items are coming from China, cheaply made, and this is 2nd time that they scam me.

Date of experience: December 3, 2023
California
1 review
3 helpful votes
Follow James L.
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It's a scam. False advertisement and reviews.
November 24, 2023

I purchased 2 pairs of adjustable reading glasses in early October. I waited almost a month in disappointment. The product was cheaply made. The optical lens are cheap plastic and show distorted views. The material, product workmanship, quality, and functionality are no where close to what the customer reviewers say. It's totally farse! I bought them because they were on sale for 1/2 price (originally about $50 each). The regular reading glasses you buy at drugstores for $10-$15 are much better made. These are total junk and it's not even worth $5. I was totally dissatisfied and asked for a refund. They said that they're waiting for the company to send me the return label. I'm still waiting but I don't expect to hear back from them and get the refunds. Bad business practice and false advertisement.

Date of experience: November 24, 2023
Bangladesh
1 review
0 helpful votes
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Thank you
November 18, 2023

I'll admit I haven't used this to find any hidden treasure, so I can't attest to its ability to find valuable gold treasure. However, I did lose a bunch of screws in the backyard amongst the grass while building a playst.

Date of experience: November 17, 2023
New York
3 reviews
4 helpful votes
Follow Svence J.
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Junk from a fraud store
November 15, 2023

They sell junk that doesn't work. Getting to support is basically impossible - and English is a wish-list item, and they don't know the junk they sell. My crappy not working camera has no model number. By the time I got some correspondence it was past the 30 days - which is their drop dead return date (there are NO warranties of any kind). Here is a response to my not working junk: "However, we don't have specific information for that product. Please rest assured that we take your inquiry seriously, and we have escalated your request to our product information team. They are diligently working to gather the necessary details you are looking for."

Date of experience: November 15, 2023
North Carolina
1 review
1 helpful vote
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Lies
November 2, 2023

Lies lies and more lies, purchased two heated jackets, the website said the product is in the United States and would be delivered in 5 to 7 business days and battery packs included, all of that is untrue. A third party wanted my full credit card number in order to track my jackets, i email vernier and they sent me a tracking number and the product was in China and took 3 weeks to get here with no battery packs as advertised, I sent them a screen shot of there website saying batteries included but still get no batteries, do not do business with this company!

Date of experience: November 2, 2023
Bangladesh
1 review
0 helpful votes
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My recent experience with Verniershop was marked by exceptional customer service. When I had an issue with a product, their support team was quick to assist and resolve the matter to my satisfaction. However, I've encountered a couple of glitches on their website that were slightly frustrating. But I appreciate their dedication to resolving customer concerns.

Date of experience: October 23, 2023
GB
1 review
0 helpful votes
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Great quality wifi mini camera
October 7, 2023

The quality is fairly nice, the shooting clarity is great, the seller's attitude is also good, there is an answer, and most importantly, the small camera's craftsmanship is exquisite, so I finally got what I wanted. The genuine item is exactly as described.

Date of experience: October 5, 2023
Bangladesh
1 review
0 helpful votes
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Helpful customer service!
October 5, 2023

I recently ordered a product from this website and accidentally signed up for their member club. I was able to call and have it canceled without any issues. Additionally, and the customer service team was helpful throughout the process.

Date of experience: October 4, 2023
Illinois
1 review
1 helpful vote
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Horrible customer setvice
October 4, 2023

We brought an air conditioner from Vernier for my daughter's dorm. It was not allowed in her dorm. Now it's not even opened from the package but returning it is pain in my neck. There is no one when I call them to answer the phone and I have left a lot of messages. They just send the same automated email every time I send an email to their customer service. For a $200 product they have horrible customer service!

Date of experience: October 4, 2023
Connecticut
1 review
3 helpful votes
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If I can give ZERO stars, I would.
September 21, 2023

I purchased a Vernier windowless air conditioning unit for a 10x10 room back on July 6th. It is basically a $200 fan. Never cooled the small room even with the frozen packs. I immediately reached out the company who haggled with me. "We will refund you 15% and you keep the product" and "We will refund you 30% and you can keep the product". I did not want to keep this product at all. I returned everything within 10 days and we are now Sept 21st and guess what?!?! I have been getting the run-around for weeks about my refund. No refund yet.

Date of experience: September 21, 2023
New York
3 reviews
1 helpful vote
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DO NOT BUY FROM THIS COMPANY
September 19, 2023

I ordered a "portable windowless air conditioner." The cost was too low to be believed and I should have not believed it, and looked up reviews before ordering. When it arrived the box was far too light to be an air conditioner. I went back to the website and read the fine print. Clearly it's actually an evaporative cooler, it works by a fan blowing over cold water, they have you add icepacks so maybe it works a little better, but my office has no access to a freezer, so useless for my purposes. The website also "guarantees satisfaction" but when I emailed them, all they would offer is a 40% refund and a $50 gift card (which I'd never use on their site!) Of course that was not sufficient so I am disputing the charge with my credit card company.

Date of experience: September 19, 2023
Bangladesh
1 review
0 helpful votes
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Outstanding Product
September 18, 2023

Vernier makes serious quality products. This bottle opener is outstanding in appearance and function. It feels balanced in hand and does exactly what it's designed to do. I would buy this again or as a gift. I have purchased a lot of Vernier products and I am never disappointed.

Date of experience: September 18, 2023
New York
1 review
3 helpful votes
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Windowless air conditioner
September 18, 2023

I ordered an windowless air conditioner on 8/31/23. I never got it and you cannot contact the company. The phone numbers don't work and when you email them, you get the same message, it is with the courier and will be there in 2 -3 days. This company is so bad. NEVER EVER BUY ANYTHING FROM THEM. They are nothing but a rip off company that takes people's money and never gives the product. I can't rate them, because there is no negative rating available.

Date of experience: September 18, 2023
Oregon
1 review
0 helpful votes
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Not only BAD customer service, But *NO* customer service
September 16, 2023

I ordered a portable a/c unit with the understanding it was 100% returnable. Turns out that's a lie.

Date of experience: September 16, 2023
Arizona
1 review
0 helpful votes
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Do not do business with that company ever!
August 31, 2023

I would give ZERO star rating! Not only is its advertisement VERY MISLEADING, it is practically worthless and nearly impossible for you to return the item for a full refund as it would be extremely costly! I was led to believe I would buy a complete ONE SET OF FOUR infrared animal repellers as shown in the attached photo, but instead I got ONLY ONE repeller! Do not do business with that company ever!

Date of experience: August 31, 2023
California
1 review
0 helpful votes
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Vernier shop cons,scams
August 29, 2023

My order went out supposedly 8/29 in route I ck my tracking number, it's still in China hasn't reached USA ca yet its showing in China now 9/3 730a original airline makes not a bit of sense tomorrow will be the 7th day supposedly arriving in 3to 5 days all lies like other customers had mentioned. I was told by fraud department at BOFA whom I notified on 29th saying they will credit the 29.97 bk 2 my account if it doesn't arrive in timely manner Dale

Date of experience: August 29, 2023
Louisiana
1 review
0 helpful votes
Follow MOHAMMED M.
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Scam it is! Whether you like it or NOT!
August 23, 2023

It is true that this company is in china, also it is true it is scam, since they are not responding to my calls or emails...just bought two trackers for almost $40... they told me its ready to be use.it doesn't have a chip also we cannot down load their App. If they can fool 1 million Americans then $24m in scam went to china...

Date of experience: August 23, 2023