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Verlo Reviews Summary
Verlo has a rating of 3.7 stars from 1,259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Verlo most frequently mention new mattress, customer service and box spring. Verlo ranks 2nd among Mattress sites.
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Just that not only is this bed the best I have ever slept but your customer service was BEST I have ever experienced.
It's just ok.... I'm not thrilled and it's a bit firm for me
Suggestion: Softer or puffier top
Suggestion: I seem to feel the springs on my new mattress.
The support is wonderful. Both my husband and I have bad backs, so good support is very important. Thank you
Suggestion: Absolutely nothing.
Suggestion: It could use some handles to aid with rotation
Really enjoying this mattress!
Suggestion: Tends to overheat even with cooking mattress pad
Suggestion: Pretty deep, hard to get fitted sheet on
I'm somewhat disappointed!
Suggestion: I'd get one that's firmer. There's already a valley in the mattress that's why I'm turning it.
Suggestion: The Squeaking when you sit on the edge of the bed. Don't know if it's the mattress, box, or frame.
Jamal was very knowledgeable and friendly!
Suggestion: We're pretty good with it.
The power base we bought has 2 controls however they were never synchronized so we can only use one.
I've been thinking about calling to get it adjusted
Suggestion: Wish the pillow top was a little thicker and softer
I thought sonin the beginning, not sure if had continued but I like the mattress
Suggestion: I wish I had bought one with a pillow top
Your company is awesome!!
Suggestion: It would make me coffee in the morning:)
Have not slept on the boat yet because graduations, weddings and other events happening outside the area. Hope to get at least some nap time in soon!
Suggestion: Should have listened to the sales person and made it softer for my wife. I like it firm but that really does not count.
Thank you
Suggestion: I might make it slightly firmer.
i love my new bed Yes give me a free king!!!!!!!!!
Suggestion: I wish it was a king
a better price
Suggestion: the box spring was a little smaller
Except for waking up too hot.
Suggestion: It's too hot even though it is marketed as a cooling mattress.
The bed is already starting to sag and affecting my back. You need to work on your customer service. We were given the wrong mattress because it was extremely soft. We called about it and was brushed off and said that we had to go through some process during our work schedules to fix the mattress that was wrong. We had to contact the regional manager before we got the right mattress, but almost didn't get the right mattress again because the delivery guys couldn't tell which mattress was which.
Suggestion: Stronger spring system that lasts. We need a mattress for a person with back issues (super firm) at a reasonable price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members