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Verlo

3.7

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Verlo Reviews Summary

Verlo has a rating of 3.7 stars from 1,259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Verlo most frequently mention new mattress, customer service and box spring. Verlo ranks 2nd among Mattress sites.

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Amanda F.
Argentina
1 review
0 helpful votes
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Generally, not as stiff in the AM - tradeoff is that the mattress is much higher - don't want to fall out of bed if we roll too far! We'd buy Verlo again.
Suggestion: Maybe reduce the height. We're semi-tall, but a short friend bought a Verlo and had her son adjust the base, I think so she could get into it.

Date of experience: November 5, 2019
Melissa W.
Argentina
1 review
0 helpful votes
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Sleeping about the same... we just added a bedroom. Overall, an experience better than expected.
Suggestion: Concerned that a wear pattern (i.e., depression) is forming.

Date of experience: November 5, 2019
Charles Q.
Argentina
1 review
0 helpful votes
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I AM NOT MUCH OF A SLEEPER & ALWAY'S HAD PROBLEM'S BEFORE BUT WHEN I DO SLEEP I SLEEP WELL & WAKE REFRESHED COULDN'T BE HAPPIER IN MY CHOICE. KID'S ARE SLEEPING BETTER & SO AM I
Suggestion: THAT I SHOULD'VE GOTTEN A QUEEN LOL MY CATS LOVE IT TOO

Date of experience: November 5, 2019
Nicole G.
Argentina
1 review
0 helpful votes
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Yes, what is the best brand sheets for this hybrid? Even deep pockets seem to pull off the corners at head of the bed,
Suggestion: I wish there was a more solid edge to it. Always feel like I am going to slide off when I try to sit on the edge. Also, very hard to keep fitted sheets on.

Date of experience: November 5, 2019
Jessica S.
Argentina
1 review
0 helpful votes
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Love the bed
August 16, 2018

Love the bed. Very comfortable, great combination of comfort and support. Not too hot. Love the quality of the construction. Thank you very much for our entire experience so far. It has been seamless and easy, and you've delivered a great product. Thanks!
Suggestion: No complaints at this time.

Date of experience: November 5, 2019
Sharon L.
Argentina
1 review
0 helpful votes
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Suggestion: Size, not at large as I thought! I bought a queen, I would have gotten a king! Comfortable but small.

Date of experience: November 5, 2019
Steven E.
Argentina
1 review
0 helpful votes
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Mattress is comfortable and supports well. All is good!

Date of experience: November 5, 2019
Nicole Z.
Argentina
1 review
0 helpful votes
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mattress firmness is fine Josh was great to work with.

Date of experience: November 5, 2019
Stephanie W.
Argentina
1 review
0 helpful votes
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Suggestion: It's a little thick. We were surprised that it was thicker than our older Verlo two sided pillowtop mattress. I have trouble getting up on it.

Date of experience: November 5, 2019
Nancy W.
Argentina
1 review
0 helpful votes
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Love it Don loves the straps for turning tha mattress

Date of experience: November 5, 2019
Carol L.
Argentina
1 review
0 helpful votes
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I am very happy with my Verlo mattress and the service I receive from those who work for Verlo. Keep up the good work and thank you for everything. Now I will go back to sleep!
Suggestion: I wish I could answer this but I don't have anything I would like to change. It is just wonderful

Date of experience: November 5, 2019
Betty P.
Argentina
1 review
0 helpful votes
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Let your customers know if there are exceptions to your policies. Work on your customer service.

Date of experience: November 5, 2019
Nancy W.
Argentina
1 review
0 helpful votes
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Suggestion: Maybe a little firmer, some days it feels too soft.

Date of experience: November 5, 2019
Margaret V.
Argentina
1 review
0 helpful votes
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Thank you for a great shopping and sleeping experience!
Suggestion: It's taller than previous mattresses so a little out of proportion with my antique bed frame.

Date of experience: November 5, 2019
Maria X.
Argentina
1 review
0 helpful votes
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Sales people at the Layton store were awesome.
Suggestion: I wouldn't have bought base that adjusts the mattress feet or head. We don't use it like we thought. Doesn't help with the quality of sleep.

Date of experience: November 5, 2019
Barbara O.
Argentina
1 review
0 helpful votes
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Salesman Steve is awesome!!! He has an incredible amount of knowledge regarding the product and he also has an enormous amount of patience. My mother returned this store so many times I can't count and he still treated her with kindness. This was my first major purchase two months after my husband's passing and Steve was understanding and didn't make me feel pressured at all and I am so glad that he didn't say to me "Go ahead after what you have been thru you deserve it". A different sales person at a different store said that to me and I was infuriated so thanks Steve for not using that line a selling point. You made this major purchase painless and I am grateful. I recommend Verlo to everyone! Oh, one more thing. We recently booked our vacation lodgings based on the fact that they had verlo mattresses. Thanks and good night!

Date of experience: November 5, 2019
Dan T.
Argentina
1 review
0 helpful votes
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Great customer service!
Suggestion: Maybe have different options for colors for the fabric that covers the bed.

Date of experience: November 5, 2019
John F.
Argentina
1 review
0 helpful votes
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Switching from twin to double is luxury
Suggestion: Mattress feels 'hollow' not dense .. I have had it adjusted with firmness added but it still has sagging to center feeling ... not worth paying extra to have it again adjusted so will live with this. Having never purchased a new mattress I guess this is what I get for the price.

Date of experience: November 5, 2019
Kathleen R.
Argentina
1 review
0 helpful votes
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Carmella was great
August 6, 2018

Carmella was great. Followed through to delivery. We were very pleased with the delivery team. They made sure the bed fit into the existing frame and explained how to use the remote. We'll done!
Suggestion: That we didn't get it sooner.

Date of experience: November 5, 2019
Mark R.
Argentina
1 review
0 helpful votes
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Feel cooler at night and more rested in the morning
Suggestion: The area where my ankles and feet rest at night have settled into that shape and don't return to level.

Date of experience: November 5, 2019