VerizonReviews 1,047

I recently fell victim to a deceptive scheme by Verizon that advertised a "free" phone but turned out to be anything but a scam. Despite the initial promise of no-cost ownership, I've been consistently charged monthly bills, and attempts to refuse payment were met with threats of legal action. The advertised "free" phone was a bait-and-switch tactic, leading customers into a web of mandatory payments. The company's coercive strategy of threatening legal consequences, including potential lawsuits and additional court fees, left me feeling trapped and deceived. The lack of transparency and false advertising practices employed by this phone carrier is not only unethical but also potentially illegal. Consumers should be wary of such schemes, as they not only jeopardize their financial well-being but also create a sense of helplessness in dealing with these unscrupulous tactics. I strongly advise potential customers to thoroughly research and scrutinize any deals offered by Verizon or other phone carriers to avoid falling victim to similar scams. It's crucial to be aware of your rights as a consumer and seek assistance from consumer protection agencies if you find yourself entangled in such deceptive practices.

Nasty company who builds everything on lies and draw you into the dirty world and you are $#*!ed off!

Been a customer over 4 years. I have a family plan with 5 lines. My phone has been due for an upgrade for almost a year. They won't let me upgrade to a new phone unless I pay 700 because they say I don't have enough credit now. Would like to have a phone that works for the holidays. Guess I'll be looking elsewhere.

Let me be clear... I tried Verizon as an experiment. A terrible choice. I have overpaid every step of the way. A 70-dollar plan is actually 80 after taxes, etc. Non-Corporate stores will tell you that you are getting an activation fee at the store, but it's really a setup fee. Therefore, on your next bill you will receive the actual activation fee. Sneaky $#!+. Then with the I-phones... They are sim locked for 60 days even if you buy the phone outright from the store. So that may be an Apple thing but if it's not communicated properly at purchase. You are technically stuck with Verizon for those 60 days if you get service along with the phone. Now for customer service. I spoke to maybe 5-6 different individuals so far only 2, one being a supervisor & the other being a chat tech support were clear about what was going on. To expand on that I contacted Verizon less than a month ago trying to figure out how to end my service on the day that I would be renewed on my service. I was informed that I could cancel it on that day & transfer my phone as well. Little did I know that I would be charged for another month & be forced to pay another bill. To be honest I wouldn't recommend this company even to an enemy... Top to bottom it's just a money pit waiting to trap you, but if you're into that kind of thing... Have fun.

We could not reach a person in customer service today.
We are trying to cancel our service and unlock our phone numbers in order to sign up with a different company.
We began trying around 3:30 pm today and have still not heard from a human.

Crickets.

Your customer service is non existent.

I called to place an order for 4 new lines and the agent put my address in wrong. I was told I had to cancel the order and they could replace it but when I called back the next day they had no idea of the first transaction and put my address in wrong again. They ran my credit a multiple of times in the span of 5 days and could never get my order correct. They stated that because I was a new costumer I could not change my address for 30 days and could call back in 30 days to change my address and place another order where they ran my credit for a 5th time. I decided to go with another company. They are the worst wasted my time in total on hold for about 5 hours and have nothing to show for it. The will even take 48 hours to credit the money they have taken from me during each order.

Stay clear of Verizon! You will only end up getting your bank account drained. They continued to take money from our bank account for 2 months after we canceled their HORRIBLE SERVICE and then had the audacity to then send us a bill for $40 more 2 weeks later with no reason for the charge. Then threaten to send us to the collection agency if it wasn't paid.

All the other bad reviews posted about this company are absolutely spot on.

After the technician (in title) upgraded our cable box, our house phones were flashing "line in use". Stupidly, I had no clue what that meant - it literally indicated we had no phone service! I found this out, when trying to fix it. Thus my call to Verizon customer service - and you have to go into a chat room to figure out how to talk to a real person.

After navigating "the phone tree from he!", I finally got connected to a nice man in India.
No sooner than I had explained the problem to him than loud Verizon music and advertising blotted out his voice - I could barely hear him. He disconnected.

Back through the whole thing again. This time, the woman was dictatorial and rules-oriented to the point of insanity. After reading me the regulations twice, for sending a repairman to our home, and I had agreed both times - she then wanted me to read it via a text message "so that we could discuss it"! I was angry then and told her no, and reminded her the line was recorded. They have my verbal agreement.

Lastly, she said it would cost $99 and possibly more, to which I responded "Let's see what's wrong first. If the repairman caused it, we are not paying".

I tried Verizon's Home internet plus in August this year. At that time, online and in store advertising was $25 per month, which was fixed for two years. After I decided to use it, the bill came to $55. After many communications, I was told that the slow speed was $25/month, and the fast Plus was $35/month, so I had to agree. In October, the bill price was changed to $45/month. I called the manager many times and went to the store to negotiate. They were told that the slow rate was $35/month and the plus rate was $45/month. I don't agree, and despite repeated negotiations, I still can't change it. Verizon is truly bullying our vulnerable people. We strongly recommend that you do not use Verizon's services!

Called about a voicemail issue 3 times, and talked to 4 different people who by the way spoke very poor English. You have to repeat yourself all over again and explain everything over. A big cluster f*** of no help at all every time! They will tell you they are going to call you back, that code for "you are on your own" very very frustrating!

Verizon sucks $#*!ing $#*! I have had their dog $#*! service for years now and I'm now switching phone carriers. Everywhere I am no matter if it's my own house or if I'm in a different state doesn't $#*!ing matter I don't get service anywhere, I will have 4 bars of service and nothing works no calls no texts no nothing can't even watch videos in my camera roll but then I have 1 bar of service and i can actually some what use my phone. I'm a plumber so I'm constantly needing to call customers and all this $#*! and then they get pissed off saying I never called when I tried calling a bunch of times but Verizon sucks so much $#*! that the calls never go through and I don't receive any either and I get voicemails that is straight up hating on me for terrible service when it's Verizon's fault and it $#*!s my business. I don't recommend Verizon to anybody, $#*! 'em. I'd give a 0 review star if I could.

I had been a loyal T-Mobile customer for six years with two phone lines, but due to poor coverage in my area, I decided to switch to Verizon, which offered better service. Everything went smoothly for the first four months until I requested that Verizon switch the numbers between my Android and iPhone.

Unfortunately, after this change, both of my phones lost signal, and despite spending over 10 hours on the phone with Verizon over the course of 96 hours, the issue remained unresolved. It was frustrating because each time I called, I was transferred to different representatives, but there was no progress. They repeatedly promised a resolution within a day, but I only received rescheduled appointment messages.

I'm truly disappointed with Verizon's service and regret switching to them. I strongly advise against choosing this company.

Cancelled Verizon service after getting overcharged numerous times over the past year for services NOT PROVIDED, then experienced the nightmare of Verizon's Customer Service giving me a run around for months on end. It should not take as many calls and hours I've spent getting these overcharges straightened out - and I no longer actually have a Verizon account! AWFUL CUSTOMER SERVICE! Use another provider if you want to keep your sanity and don't want to fight Verizon every single month for recurring charges on a Verizon account THAT IS CLOSED!

I called Verizon to pay my bill instead I was connected with a scammer from India who made me listen to a tape before he would transfer me ( he never did) and now hundreds of dollars are being taken out of my account. I'm so disappointed in Verizon and don't know how to fix this.

The only reason I switched from US Cell to Verizon was because of coverage. What a mistake! While Verizon has country wide coverage, (US Cell coverage is limited to the middle of the country), their service is horrible. What's the use of having a smart phone if they are constantly "throttling" your internet capacity? I've had it with this horrible company. Going to buried fiber for my home internet and back to US Cell for my phone service. Verizon is so bad I don't even think the government could screw it up more if they were to take it over. Why doesn't the BBB step in and do something about them?

Been a long time customer for Verizon for over 20 years and I hate to say it that I'm now thinking about switching. For the past 20 years I have seen the quality of signal in my area go from minimum 4 bars down to no bars almost at my house. I used to get great Verizon coverage. Now I have to use my Wi-Fi to use my phone and to make phone calls. It's to the point now where I'm on interstate 405 and I'm getting no service in a large metropolitan area and I have no 5G at all even though I'm paying for 5G. So if you're thinking about using wireless service, I would really think twice about Verizon wireless

I have had problems with my phone emails and texts for the last 2-3 weeks. Every problem imaginable ie. Getting text and emails next day, my wife's phone auto dialed me 4 times while we were sitting having dinner not doing anything on our phones. I tried to connect thru the app the told me was good to load onto my phone and it would drop out. Make a call and sounds like you stepped into tunnel with echoing you name it. Try to get ahold of a person and you will see. The only thing they were interested in doing is signing me up to a 3 phone plan. No contract of coarse, but to get discount you have to put phones on small payment monthly, but you're penalized to have to pay full price for phone if you pay phones off early. What exactly is the difference?

I have an account with at&t for four years and I switched my lines to Verizon and we left noted that we are traveling and while we traveling out of the country they discount our service take our number left, and when we back they refused to gave any reasons. And to get our number back it is the worst experience they left us in a foreign country without line or service and they charge us 700$ and the customer service ask us to pay 366$ and 10$ agent commission and after that the cut the service, I wish I never switched to Verizon.