VerizonReviews 1,047

Let me start by saying I have never initiated service with Verizon. I found a collection charge from Verizon for over $200 on my credit report. On their end they confirmed it was for internet service that was never used. They also confirmed that they sent equipment to an address that was not mine. I tried to dispute with the credit bureaus but Verizon claimed the account was mine. I jumped through all of Verizon's hoops to try to delete this account which included filing a police report and submitting two separate types of proof of an old address. This involved time on the phone trying to get old copies of utilities and lease. Also I spent hours on the phone with Verizon and most of this time with incompetent employees. Matter is still unresolved but I would highly discourage anyone voluntarily starting service with this company.

Had a bug with a phone I a common bug with a phone I bought from there. They wouldn't even look or touch my phone. Said there wasn't anything they could do except have me buy a new phone. This was my experience at both the physical store and their online customer support. Luckily I was able to find a solution to my problem via Reddit and YouTube. Shameful money grabbers

Recently I thought I would give Verizon a try and boy was that a mistake. The service is absolutely horrible. You can never get 5G ultra wideband hardly ever no matter how much you pay and no matter what plan you're on. Even some of the discount cell carriers have better service than Verizon and to top it off, their website doesn't work, the app doesn't work, and I cannot get into anything to even get a port pin and when I finally get somebody in India they always lie and say they're going to call me back on such and such day for either a refund which never happened or to help me set up my account which never happened or to give me a port pin which also never happened. Verizon has become nothing more than a completely worthless criminal ripoff enterprise. Their business plan is to focus on dumbed down and extremely annoying polished glossy marketing campaigns while they steal your money. Then I'm told that I can't set up an account until I've had service for at least 30 days but that was another lie. It's been 33 days now and it still doesn't recognize half of the information that's in my account. However, their system sure had no problem recognizing who I am and my number when it came time to extort money from me. If you do the research you will see that Verizon has the highest churn rate of any of the major carriers. For those that don't know what churn means it means that people that are leaving Verizon and going elsewhere. Don't waste your money and save yourself a tremendous amount of stress anger and anguish by not having anything at all whatsoever to do with Verizon or it's subsidiaries. I have never in my entire life dealt with a more horrible, crooked, and dishonest company then verizon. And at 58, that saying something. Do your research and read as many reviews as you possibly can relating to the carrier you were thinking about getting cell service from. All they really provide is 4G LTE to most everyone. I have one of the best phones you can purchase and I am in according to multiple sources in an excellent area for 5G ultra wide but I don't even get 5G from Verizon here or anywhere else I go which is a lot of different places.

Be careful of Verizon return. Equipment Fee. Sorry to have to report them. 29 years with this company.
They scam customers out of money! They deny ever receiving equipment until you prove you sent back. Thankful I Got the receipt to prove I returned! $699.00 SCAM THEY WOULD Have MADE OFF ME IF I DID NOT KEEP RECEIPT.
I CALLED THEM YO CONFIRM THEY RECEIVED MY PGINE BACK 3 WEEKS AFTER SENDING CUSTOMER AGENT SAID YES WE HAVE IT. THEN 3 MONTHS LATER I GET A NON EQUIPMENT RETURN TEXT?
THIS COMPANY IS MAKING ALOT OF MONEY PRETENDING TGEY DONT GET TOUR PHONE BACK?
I AM REPORTING THEM TO BBB AND TELLING EVERYONE I KNOW TO BE CAREFUL!

NO COMPANY SHOULD BE ALLOWED TO DO THIS WITHOUT A FINE TO THEM. AFTER PROVING THEM TO BE LIARS WITH PRESENTING MY REFERENCING NUMBERS AFTER 3 MONTHS!
CAN YOU IMAGINE THE NIGHTMARE OF RETURNING A PHONE AND THE PRETEND NOT TO HAVE RECEIVED IT.
MAKING MONEY THE WRONG WAY VERIZON
SHAME ON YOU!
HOW MANY PEOPLE OUT THERE HAVE GONE THRU THIS SCAM?

5G is trash. Fix It. Even with a brand new phone, I drop to SOS at least 3x a day regardless of my location.

Beware Verizon is a scam it's self adding any fees and taxes they can to steal from us all. Overcharged

Al complaints on here are accurate. Nothing but issues every month sometimes multiples times a week. These people barely speak english and DO NOT DO THEIR JOBS! The service SUCKS! My phones have not been working for the past week and i dont have time to sit on the phone for hours only for them to not be able to fix it and say they will get back to me

Verizon Screwed up our bill and account every time we called, which at the end of a 20 year relationship was every month for 1-2 hours. Their customer service barely speaks english, and they continued to increase our bill every month despite telling us they had fixed it. Run away from this dishonest and horrible company. Wish we had left sooner. Switched to T-mobile and got better service and out bill decreased by $200 per month. I don't know how verizon expects to stay in business, shop elsewhere so you don't have to spend an hour a month on the phone straightening out your bill.

Absolutely the worst wireless service provider. To say the customer service is incompetent is way to generous. Run away!

Verizon scheduled to come to our new apartment to set up internet access on a Monday. This was scheduled a week out. Two days before our appointment, Verizon cancels our appointment and says they cannot come out for another week. They provide 0 reason or justification for this issue. We work from home and have been left totally on our own because Verizon refuse to: Justify how a massive telecom company cannot spare 1 single technician to set up internet, allow us to set it up ourselves, offer any accommodation or even remorse for leaving us unable to work for a full week. If you ever have the option to take a provider other than Verizon, consider yourself lucky. They do give a crap about their customers. If I could give them lower than 1 star I gladly would. They're a disgrace.

Signed up for the 5G home box and was told it would be 38 a month. They lied and tried to charge me 275 dollars on my next bill plus 50 in taxes then I went to cancel because of it had to pay a 50 cancellation fee and they said I would get my bill adjusted back to normal. I did and then proceeded to not take it off my bill. When asking them to fix it they refused and gave me a 25 dollar credit and then raised my monthly bill 40 dollars and said I still owe them the 275 plus the 480 they raised my bill to as basically punishment for cancelling the 5G which is 480 dollars a year for nothing different. I'm done, was with Verizon for almost a decade and when I told them I would leave they didn't care. So bye bye! Don't use them they are liars and scammers.

The worst company ever! Charged me over $700 in hidden charges over the course of 9 months and refused to refund me. They finally gave me $100 after hanging up on me 4 times. Would not recommend this company to anybody. If you are someone that likes auto pay this is not the company for you. They are dishonest and scam you out of anything they can.

The prices are outrageous and they know it I have a friend that works for Verizon and he dropped Verizon and went in with T-Mobile and still work for Verizon. That tells you a lot.
When you call them they promise you the world when you go to the stores they promise you the world but once you sign in the world disappears, this company is all a big balll of crap. They claimed that they have the strongest 5G and they don't, I am a salesman and I travel all over and their 5G is not even strong as a T-Mobile but they still put it on TV with the map and when you go to the store they have a map there that they made it iall a big lie Morning. I phone 14 is the biggest loke on cell phones. If you travel stay away from old new apples cell phone.
Will be moving to T-Mobile today after 15 years with this lying company. See ya

I had Verizon wireless internet and service was slow and super unreliable.after paying last bill of 11.36 a month later they took out 216.00. I called 9-10 times to get money back and being on the phone over an hr each time. Was told several times that I was getting refund … after taking money out of my account I had checks written against my bank charged me 5 overdraft fees of 28.00 each and the last call on November 30 I spent 1:26 hrs on phone to get hung up on … I feel Verizon should not only give my money back but pay overdraft fees. 3 of the calls I was on the rep didn't know what an overdraft fee was

I went to Verizons web site tonight to change over to them and get new phones and iPads. I totally waisted well over a two hours there and came away totally Pi$$ED. I started a chat to make the change then after about 15 to 20 min the site said that the agent was no longer available, and that a new agent would be with me shortly. So then when the new person came on they knew nothing about what had been discussed withe the other agent. This happened a total of SIX times finally I decided that Verizon did not need my business and shut off my computer.

I switched from T-Mobile ro Verizon about 6 months to take advantage of my company's discount. That was a huge mistake. Not only do has the discount not taken affect trying ( and getting confirmation) after enrolling in it several times, the 5G coverage and service is terrible for the amount that I am paying for. I got better service for a cheaper price with T-mobile. I am definitely switching back to T-mobile. It is a much better value than what Verizon offers. Verizon may have been the better company 10 years ago but it has been eclipsed. It is now the 2nd if not 3rd best wireless company.

Sounds great. 3 free phone, ipad and apple watches. Was told will pay just tax on phones $200 max, apple watches are 100% free, no extra charge and the ipad and it was definitely no more then $10 a month for dedicated line. Actual truth, Apple watch are free but each one will cost $10 per line with a 3 year commitment (extra$1,080). Tablet was $20 per line not $10 ( extra $360). Cost of phones $320 instead of $200 ( extra $120). Total extra cost that changed from what I was told is $1,560. The new cost were disclosed after are phones were transfered. So after being so exited about the deal, it was all just a lie and we didn't get the watches or Ipad. It was cheaper to just buy them. Keep in mind I did ask about all charges several times because it din't want to get there and it was different then what I was told.