VerizonReviews 1,047

POP QUIZ: What happens when not 1, not 2, not 3, not 4, not 5, but 10 employees from different locations (on phone or in person) tells you wrong information?!?! If you answered, YOUR CREDIT GETS FU**** FOR THE NEXT 7 YEARS BECAUSE NOTHING BUT IDIOTS WORK THERE AND THEY KNOW NOTHING, you've answered correctly. It was my fault on keeping Verizon in the first place. I should have known there would have been an issue when a store manager told me one thing, then found out that was a complete lie. Just to give you an idea of how terrible this experience was, a regional manager had to step in, give me free sh** and lower my monthly payments close to nothing! Why you may ask? I had a written estimate that was so off, that it seemed like I was closer to growing 2 extra arms than the amount written on my estimate. Do yourself a favor, do not use Verizon. Its like the Walmart version of cellular companies.

I contacted Jessica at Verizon (Cancellation Dept) I was going to switch carriers because my tablet did not work in my wife's store. We came up with a solution that turns out to be all LIES. LIE #1 I was told everything we discussed on the phone would be documented (All of her lies undocumented) Lie # 2 They had a $20 off activation fee that she would honor. Again, she FLAT OUT LIED. LIE # 3 If I returned the MI-Fi Jet-pack there would not be a $50 restocking fee. Another LIE. LIE # 4 I was to get a follow up call This never happened. Jessica changed my SENIOR PLAN without my permission. I was on the phone for over ONE HOUR with a supervisor Markita. I asked for a written transcript of the phone conversation so I could have it to go to court over these charges. I was told I would have to get a court subpoena. I stopped my auto-pay so I have another charge for this. Now they want to charge another $20 so they can continue there Lies and Deceptions.

Long story short. I switched from T-Mobile BACK to Verizon. Well after a week and a half of trying to get all the bus worked out and sitting on hold for countless hours, I thought "finally". But nope! I realized my NEW iPhone XS Max wouldn't allow me to turn on WiFi calling or use the 4G lite. I called and was told that since my phone was purchased directly from Apple, that it did not have the proper software that a "Verizon" iPhone XS Max had in order to use those features. They said, no problem, we will trade you out phones. So they sent me a refurbished XS Max and took my New one that was in PERFECT condition. Well after a couple of weeks I get an email saying I was being billed 299.00 because the phone I sent in had a ding on it. This is not the first time these jackwagons have screwed me this way. So shame on me. After sitting on hold for countless hours with these tardy, they offered to take a 100 bucks off the 299.00 charge. What a scam. Keep your 100 bucks, I'll go back to T-Mobile, their customer service is far more superior and the cost is much cheaper. Never again with these clowns. Lesson learned.

The worst costumer service ever! Real thief's! I'v returned a device I purchase a device and it was defect, they sent me a return label i'v sent it but then they told me that they lost it in the Warehouse so I'll have to pay for this device and if I want I can open a claim for stolen device, still trying to get my money back 7 months later!? I called over 30 times and every time needed to explain to all situation over and over again.

Do not but any Kyocera Cadance phones for Verizon.
If you decide to move to another provider, the phone will not work.
Verizon has a network lock on it and refuses to give the unlock pin.
The quote from the Kyocera Mobile company that made the phones for Verizon is: "Verizon has the unlock code and they must give it to you".
I have worked with Verizon corporate and the FCC to get the code, but Verizon keeps denying having a code.
I now have a phone that I paid good money for that will not work.

The title says it all. I was told that I would receive a discount on my Verizon account if I set up auto-pay. I did this because it made sense. Sure enough 2 months later I got an email saying that my account was over due. I assumed that I also didn't receive the discount for signing up with auto-pay so I called customer service and waited for someone to answer the phone. And I waited. And then I waited. Got fed up so tried to set up the auto-pay there. I entered my phone number and account code. The next screen was asking to enter my best friends name. I have many friends and had no clue what answer they were looking for. Finally I got set up with the Verizon assistant on my phone and tried to set up auto-pay. There is says that I was not eligible for auto pay. I gave up. All of this could have been avoided if there was someone that would pick up the phone for 5 minutes. Run, don't walk to AT&T or Tmobile.

Signed up for a prepaid Verizon plan. Purpose: try it out to see if service is any better than tmobile in my area. First, one sales person in Pleasant Hill, CA, presented me with a $70 plan and told me that the plan only covered limited data. Then I called Verizon - phone system designed to discourage live person contact - I was told that a $50 plan would give me access to unlimited data. Got signed up. Used the service for the duration of the contract and found it to be not much better than tmobile. Called Verizon to have my number ported back to tmobile. Was told that my plan had ended and I needed to reactivate the account in order to port out. So, another $50 down the pipe to be able port out. I called Verizon again with much difficulty hoping to find another agent for help. This time I was told that I could pay $30 to reactivate. Prior to this called the sales center in Pleasant Hill and was told that they could not help me. I asked to speak to the supervisor. The person answering the phone said he was the floor manager. I asked to speak to his boss. Someone else came on and told me because he was not involved in signing me up and that he wasn't sure about the verbal exchange that had taken place between me and the sales agent at the time of singing he could not help me. He suggested I call Verizon corporate customer service and see if they would grant me a 24 hour grace period. Called back and was sent into their automated system not able to connect with a live agent. Gave up!

Always had Verizon but now it sucks, I'm having issues with my phone service and my phone, something is wrong with my phone my phone service is sucking and I go to the stores and every time it's the same thing, they won't help, won't look at the phone just 2 bad, bye&i have to fake being nice when really I'm pissed off, I'm sick and dealing with bs&my accounts getting hacked into&i don't trust Verizon, it says my service provider get see everything I do, dns leak, Verizon, Verizon media, I don't want them watching everything I do on my phone service, it says every website I visit they can see, why can't Verizon help me out at all by telling me what's going on with the phone, I can't even see the account on my phone cause my phone is messed up and have no clue if it shows something, Verizon service sucks or something is going on with my phone and the people at the store def suck so I guess I'll sit here hoping I get my calls and text n I can at least go to some websites, I'm paying to barely use my phone, awesome

I live in a VERY rural part of Florida. I've been with Verizon for 20 years, and I've tried Sprint, TMobile, straight talk, and others I'm sure. However the ONLY service that allows me to talk and surf the web freely like I live in town is Verizon! I got my hubby's entire company on Verizon, my last company I had on Verizon... my entire family, all my neighbors... it works when NO ONE ELSE DOES! 75$ a month unlimited talk, text, and web... most importantly RELIABLE EVERY DAY EVERY TIME! Ill never leave them again! Thanks for the last last 20 years and for the next 20 years!

Right now I have been on hold with Verizon prepaid on a Thursday at 3:30pm Eastern for 1:32:09

Last night I was in... Ha! They just hung up on me... let me screenshot the final time.

Situation:
Last night, I was in the field due to military exercises. I received a text from Verizon stating that they could not retrieve any money from my account to cover the bill. This morning there was a change with the mission but guess who missed the assignment. How it could have been in a real life situation. I then learned that my service had been disconnected. Out of all of that "free extra data" that I don't I had to drive miles to find free wifi in order to transfer money to "foot the bill".

My Complaint:
When I had spoken to customer service, I asked the gentleman when did Verizon disconnect my service. He said that it was disconnected last night. So much for a forewarning. Last month it happened the exact same way and I called in to ask if I could have more of a warning next time. When I was with AT&T, they would send out messages stating that you had a day or three to pay your bill. When I first got with Verizon, it was similar... I think. Now, they send you a message and before they press send, disconnect your phone.

Resolution:
I called Verizon not too long ago, and I wasn't irate or anything. I had spoken to a gentleman, who's name I did not get but seemed helpful. I assumed that he cared but he could have not given a damn and was patronizing for all that I know. He did inform me that he would send up my complaint in writing and said that it would be a wait to talk to a supervisor. That conversation happened between 3-5 mins into the call. The entire called including the unanswered wait time was at 1:32: xx. My bill was already paid so all that I wanted was to know if I could have more of a warning. Not money or a discount but a WARNING! I will be sending this same review to multiple outlets including Verizon along with the screenshots. I pray that they have a recording and could get to the bottom of this. I see the logo on many businesses and would smile, but now their practices and employees makes me view them in a very negative way.

Side note:
In my opinion, AT&T is better in customer service even though service area is lacking. I guess they feel they are the best in coverage so they can act like $#*!s!

I used to love Verizon. I have had them for many many years with no problems up until now. I am so angry because I have been a loyal customer to them. I pay for unlimited everything which is 70 a month. My internet refuses to work even with 4g and full bars. Why am I spending this much money for just talk and text? It wont even load icons and pictures. Verizon has become so useless to me that I'm about to switch carriers. After having them for almost 10 years, they have never screwed me over this hard. I will never ever go back to this carrier again. They throttled my internet for months now. I am wasting my money and so angry at Verizon for this.

15 years and close to $10,000 later in monthly payment plans and they royally screw me. Would not give me a 4 digit pin to retrieve my data, and spent 3 days several hours on the phone being bounced around both online over the phone and at their retail stores where their employees were aloof smug and arrogant at giving me the bureaucratic rigamoround RUN don't walk away from VZW, overpriced arrogant scumbags. We deserve better than the lack of humanity in which they treat (former) longterm customers.

First our phones were not ready at the scheduled time for pick up because the store had given one of our phones to someone else.
They also weren't doing anything about it, until we came into the store to see what the hold up was.
Second activation of the phones was a problem and we spend hours on the phone with tech support to get it fixed. We were told our activation fees would be credited because of this but they weren't.
Third our first bill was incorrect and we were overcharged, another hour on the phone to fix that, and it wasn't truly fix.
Fourth they told us that even though we are eligible for a discount because we work for a company that offers that has a benefit, we can't have it. The reasoning made no sense, something about us not paying enough for our plan, even though I just paid Verizon like $350 for my first month, I guess that's pennies to a mega monster like Verizon.
Fifth you have to also wait at least an hour to get someone on the phone for service or even the chat option online.
Worst company I've ever dealt with and I don't know how I can get out of this with them.