VerizonReviews 1,047

I have been in customer service and sales, primarily in call centers for over 20+ years. I know all the stories of horrible service and I know all the examples of horrible customers. But, let me tell you, Verizon tops the freaking charts! They don't even TRY to help you. They auto-key/macro their response again and again, without addressing your issue and then they disconnect the chat. Don't even try calling them... You will be waiting until you die. I've had five awful chat experiences with them in 12 months. Both times were purchases I made! I gave them money, and they messed up the transactions so badly it took weeks to fix! What really sucks, is I live in the PNW, surrounded by trees and Navy jets, and this is the most reliable service on the island. So, so sad.

Verizon complaint

We went into a local store for the purpose of getting a watch for my daughter. We waited 5 hours in-store to leave with new products we didn't need (because they said we needed to upgrade to get the result we wanted) and a watch that didn't work. The manager said he would work on it and call us back. After a week of waiting we tried to call customer service (if you want to call it that) and wasted another 4 hours to complete nothing. We did however find out we were LIED to about the product working the way we were told it was so we ordered another product. Since then, we have made three trips to the store (easily a minimum of 2 hours each visit) and multiple calls to customer service (4 hours minimum each time). We still don't have a working watch and have learned that they put us on a contract that we didn't sign up for. My husband just left the store again and was told he was waiting for a call back again. We will be going with a different company next time. Terrible customer service.

Verizon is the absolutely, unequivocally the worst cell carrier. I went to one of their stores today to upgrade 3 lines. We were told we would have to wait about an hour. Okay, not a problem; however when we finally get inside we learn that they do not have any of the 3 different phones we were looking for. So first, one of the major carriers is completely unprepared to sell phones, but we had to wait 45-minutes to find this out. So we decide to try online, so far so good, however; when we tried to check out no form of payment would go through: option A is add to your bill which never works, don't know why they lie and have this listed as an option; Option B is a credit card, all were declined, I called both banks no issues with either card; the 3rd option use PayPal, wait for it, wait for it... Why would Verizon disappoint, that didn't even work. My wife called the clueless customer service reps and they were of absolutely no help. It's time for Verizon to get bought out or sold to a company that understands supply and demand, customer service and technology.

Some sites claim Verizon has the best service, this is extremely subjective. I live in a major metropolitan area and regularly only have two bars and poor reception, while my friends with AT&T have 4-5 bars. I know where I am they are the worst. Thankfully, I am on wifi most of the time.

Published review 11/23/20
I spent more than 3 hours on the phone with Verizon customer service with no resolution. I m replacing Iphone 12 with 12 pro. I was provided with the link to pay for the order that I placed over the phone and the link failed to bring me to the payment option. I was getting a run around for 3 hours trying to fix this issue and trying to make a payment. At some point Supervisor Andrew got involved but did not help me as he dropped my call, never called me back. The last representative that I spoke to was not helpful and when I asked for her ID number, she first said she didn't have one but then she said she had 2 ID numbers and was asking me what letter it starts with. Then she said she would transfer me to another supervisor but disconnected my call. Extremely unprofessional customer service in all departments. I still did not resolve my issue and would like to know if Verizon will reimburse me for the rime I spent on the phone with them with no resolution. If one of the upper management team from Verizon is interested in my complaint, please listen to the recorded call. I started the call around 4:30 pm on 11/22/20, after 33 minutes of holding for a representative my call was disconnected. I then got a call back from Bridget around 5:20 pm and was on the phone till 8:15 pm when a representative with ID number Sanbr7x disconnected my call after promising to connect me to speak to her supervisor.

Who knew if you buy a phone from Verizon under a promo, say BOGO free or BOGO for $200 that you are not getting a free phone or a $200 phone but basically just agreeing to stay with them 2 more years or pay full price for the free/200 phone on top of full price for the original full price phone? Basically the "free" is nothing more than word play ‍... please do not expect them to explain things fully, as hard as it is on their small hand-held tablets you be sure to read every word of the contract, dont trust Verizon trains their workers fully and have dont know what they are doing or care about anything but the sell... read the fine print... they will screw you!

I needed to make an emergency phone call on my Verizon phone to my son in Hong Kong. My WhatsAp app was suddenly disabled. I tried for three hours to contact Verizon customer service and technical support, without success. I then tried their online Live Chat feature. I was only able to ask one question and then I got disconnected. If it were possible to give one star to this company I would. Now I cannot get in touch with my son, courtesy of Verizon Wireless. Do not waste money on this company. I strongly recommend getting another wireless service provider.

I have been a Verizon customer for quite some years. This company engages in deceptive business practices. I purchased my iPhone 8 and paid it off. For two plus years, I was harassed by Verizon. I filed a complaint with the BBB and Verizon Wireless has relentlessly telephonically harassed me, my personal information breached; my data stolen, my calls eavesdropped on, and and bombarded with unknown calls. When I filed a complaint with Verizon Wireless their harassment escalated. Some guy claiming to be from Executive Relations, DeMarcus W. Started harassing me using different phone numbers. When I tried calling him back I could never reach him. When my friend told me to put him on speaker phone the next time he called, he wanted to hear what he had to say about my complaint. This man did not assist me but told me he had the same phone as mine ( big deal), I should change my data plan to unlimited data so I guess Verizon Wireless could steal my unlimited data, and that the fraud department told him no one had hacked my phone. My friend signaled to me and said the guy didn't sound legit, tell him not to call again and terminate the call. Verizon is a corrupt telecommunications giant, greedy, their employees are rude and unhelpful. All Verizon Wireless wants to do is sell phones and they don't care about their customers. Their Executive Relations Department is the lowest of the low. When this DeMarcus refused to assist me, I tried again. This time a person named Tracy G., Irvine, CA, wrote and told me was a Case Manager/Senior Analyst Legal Adviser. He fabricated malicious lies and sent them to the New Jersey Attorney General saying my claims were not valid. For two plus years, I have kept journals of all unknown calls and maintained a paper trail on Verizon Wireless. In 2017, There was a Verizon Breach that affected 6 million customers, Verizon fail to notify me. When I checked my credit report, A Dark Web report was conducted and found that my personal info had been compromised. Verizon Wireless prefers dollars over their customers. Verizon needs to be disbanded. It's a horrible telecommunications.

This company is the worst. If you don't want hidden EXPENSIVE FEES, and SURCHARGES HIDDEN. This company steals money right out of your account.
STAY AWAY.! You have been warned.
Thieves! Greedy, corporations!
Don't buy into there charity scam. Tax write off for them. Expense for you...,
No integrity

My son and I got covid-19 I was off work for one month trying to pay other bills that are more important so I didn't pay my Verizon bill because it's not that important so today November 4th they shut me off I called them and asked if they could turn my phone back on untill November 20th they said no they need half of the payment to turn back on witch it is $160 well I don't get paid until November 20th I just started work on Monday November 2nd and Verizon don't care about you they just want their money poor service

I've been a Verizon customer nearly 20 years. At one time they were excellent in customer service and technology. However, I'm about to leave them. In one day seeking an answer to a seemingly simple question, "why do you send a message a new phone will be delivered in 2 days, when you know that is possible because Fedex doesn't deliver on Sun. Or Mon.? A a result I was immediatelt told not to yell, I'm hard of hearing, and the csr became rude. I asked to speak to a supervisor who ended up implying I was a lier, admitted Verizon lied about the delivery and hung up on me. Good bye Verizon, no one calles me a lier!

Switched my phone system to Voice over the internet, and its been nothing but a nightmare. I lost 2 weeks of business because the credit card and fax line not compatible with VOIP, 3 technicians and 2 weeks later they had to switch it back to an old fashion line. 3 weeks later I have no phone service for at all due to issues with their network.
I spent no les than 3 hours and 45 minuets waiting to speak to somebody to help me and no luck. They need to invest in hiring enough well competent people, its a disaster for a business to be down for 1 hour let alone weeks.

Today the representative of this store replaced a sim card for me because my text messages didn't work. Immediately after that Verizon locked my account and sent email with weird text, like I might need to call their fraud prevention team. The store representative left this at my discretion. I did that and the fraud prevention team asked me a lot of personal questions. Then the lady on a phone lied to me (she lied despite her occupation is to prevent the fraud per se). She told that my account is unlocked and I can freely use it. However, the same day I was not able to use the network again. I called Verizon second time, and another representative over the phone told me, that my account is locked again. He said, the previous lady was not satisfied with my answers and locked my account again (while she lied to me that she did unlock the account).

Verizon loves to sell you things but not actually deliver. I pre-ordered a device on September 7 2020. The phone came out on September 18, as everyone else in the world who pre-ordered got it when it came out. I thought it was weird I didnt receive any emails so I contacted support TWO TIMES and they assured me everything was in order. Only then to not only not get the device when it came out but its still "processing" 3 days after launch. So now instead of going into the store and getting the phone today, I have to wait several days for now they finally decided to ship the phone and not tell me why at all it wasnt delivered when it was supposed to. I'd literally recommend any other phone carrier. Verizon seriously sucks.

It took me two very long and unnecessarily ‘confusing' sessions with Verizon chat online to drop a line from my account. The rep acted like they did not understand what I was asking, referring to other issues, and would place me on hold for lengthy periods of time while ‘researching my account' only to have the line remain on my next bill. Today this happened all over again. Spent over twenty minutes of cat and mouse. It required my mention of feeling forced to go to a physical Verizon location with a switch to AT&T for the second rep to magically understand my request, immediately delivering with the desired result. This is a manipulative, and dishonest way to perform a simple act of business and I will leave the company after 18 years if this behavior continues.

I have been with Verizon since before it was Verizon, 24 years ago. Have the same number. I've been reading recent reviews and I am so surprised that their customer service has gotten so bad. The last time I contacted them was in December of 2018 when my new iPhone was stolen by UPS and redirected to an address in another city. They were very helpful then. I called and spoke to a very helpful person who followed up our conversation with an email. Everything was great. I will admit, I am paying way too much and have been for years. I just know people with other carriers and they don't seem to have great service on their phones. I am locked into a contract for another few months and then I will probably switch for the first time ever. It is just to expensive and if customer service has gotten so bad, there is no reason to stay. Customer service was one of the few reasons I was willing to pay a bit more. No longer will I be doing this. Sorry Verizon!

After almost 2 hours on the phone this is my moms story: approximately a month a half ago my mom decided to do an online trade in for her iPhone XR to get an IPhone 11. We chose to do it online instead of going in to the store and expose her self to Covid since she is elderly. She proceeds to do all the steps of turning her "Find My iPhone" off, resetting the iPhone, and cutting the device off as well. She puts it in the envelope and sends it off, the steps are very clear and simple. I personally transferred all her information to the other phone and watched her do all the proper steps to return her phone after receiving the new phone. So after a week or two she started receiving a text about the "Find My IPhone" was not turned off and to follow the steps to turned it off from her new phone. We tried doing it but we couldn't figured it out so we called Verizon wireless and they walked us through it. Next; she continued to received a text saying that her next bill will be $420.85 which we were very confused on the why so we called today to figured it out and first they couldn't figured out why but than it went from not knowing to telling us that the screen was cracked and that the device wouldn't cut on. Than it switched from the screen not cutting on and being cracked to that we returned an iPhone 6S instead of the XR. So we kindly asked for them to return that device because we know for a fact that none of those statements were true specially because if the screen was cracked and it wouldn't cut on why would they know that "Find My IPhone" was on. I asked the associate how could that be possible and he couldn't answer me at all. Than after we pushed the fact that none of these statements were true for almost 2 hours on the phone they magically found out that the packaging was for an IPhone 6 but that the IPhone XR was inside of it... We were wrongly accused of sending a defective, cracked wrong device with no apology! And than not to count how horribly we felt during those 2 hours of thinking we were going to have to paid fully for the new phone on top of been accused of something we truly didn't do. Has this happened to anyone else with Verizon?