VerizonReviews 1,047

Verizon you suck. Your coverage is limited. The only thing you do well is suck. You win these awards for coverage? Bull$#*!.

I have been with Verizon for over a year now. Before that, I was satisfied with AT&T for a long time. Few of my colleagues told me they are happy with their service from Verizon. I have had numerous issues since I switched with unstable and spotty connections. It's especially bad when I get out to the more remote areas and at this point I am ready to swith back to AT&T.

Verizon it has the worst customer service of any company I've ever encountered they sold us 6 phones that not only did not work in our area that they no did not work and they sold them to a 67 year old man that had to add no knowledge that they they they could check To see if the phones were would work in our area they knew they didn't when we try to call several times and argue these points they'd always put us on hold telling us that if they got disconnected they would call back the number a
T once did they call back not once did they ever make an effort to even hear our side of the story we got stuck with 6 things from them 2 phones 2 watches 2 tablets and a power booster they sold us none of which worked without Wi-Fi Those are outrageous they charged my husband the same charge for the same thing month after month recharging him again and again for a power booster and again and again for the tablet he had paid the whole thing off several times Yesterday we got rid of ve
Rizon thank God

They use your credit as a hostage, raise the price on agreements like the labtop, and they didn't even send me a working device that I paid for months. I waited for the to send me a working device. I got tired of waiting and requested many many many times for a replacement phone with insurance that I never got. I sent them all devices since they were for business and now I am being charged $800 for a broken device and canceling service for the other one before the 30 days. Horrible Horrible Horrible company to do business with. I suggest you just save up and buy the phone you want directly from the manufacturer like Apple or Samsung. Don't make the mistake of giving Verizon the opportunity to do business with them. Disaster is waiting to happen if you do business with these people

I was a previous Verizon customer, and switched over because TMobile was cheaper. Now that Verizon is cheaper, I decided to switch back Verizon because when I left, Verizon had higher quality service--phone and customer. However, as I am switching back to Verizon (4 phones), I am in phone transition hell. I have spent two full working days of time porting 3 phones over and it is a nightmare. Each phone has different problems. It never goes as the rep states. Customer service out of the country stinks--but then so does the incountry also, but not as bad. I don't blame the reps, it's the system! You have a moron who designed the system to port over that no one knows how to do and does not get without multiple tries. I am having "buyers remorse." It appears Verizon's quality has gone the way of Sprint when they lost all their customers due to bad customer support.

BE AWARE- Verizon will take money out of your account even after leaving! And no, I'm not talking about cancelation fees or a final bill owed. I'm talking $350 for a rebate I got from them 6 months prior. When I called to ask why $350 was deducted from my account without my consent over a MONTH AFTER I left them, they said it was because of a rebate. Before I left them though, I asked if I leave, would I owe them anything? They told me the only thing I would owe them was one more monthly payment. They assured me that was it. Then, a month later, I was hit with $350. I called customer service again, but they're a joke because initially, I was told they made a mistake and would refund the $350 back to my account within 10 business days. I was thankful. However, 10 business days later, still NO REFUND. I called once again to find out what was going on, and they said that refund was DENIED. So basically, I was misadvised twice, and Verizon will not take ownership for their misinformation nor refund my money. It's like I was being toyed with. They can say whatever they want and if they fulfill it, they do. If they don't, they don't.

After all is said and done, the only way they will give me back my money is if I go back to them! How conniving! I told them they could keep my hard-earned $350 because I would never return to Verizon.

I own stock in Verizon. I'm dropping them today. No company with that little of ethics is worth investing in.

I've been with ATT for over 20 years. Moved to an area with no att coverage so went to switch to Verizon. They ran a check and found that 2 years ago someone had fraudulently tried to open an account under my name. They will not approve me until I obtain a police report to file with Verizon's fraud dept. I asked if I could just buy a phone and get service but they say I have to finance a phone, but I'm ineligible because two years ago they screwed up and sold something to a fraudulent person. You'd think if they wanted my business they'd help clear this up to meet their requirements. BTW I have excellent credit and offered to pay the $1,010.00 for the phone up front. Must be nice to be able to turn away a potential customer.

I have a landline (I get very poor cell service); it's $115/mo for 99% spam calls, oh well. The service hasn't worked for 3 months, there have been FIVE service calls, each time the technician says "The problem is on the highway, the cable has been damaged and will need to be replaced." EVERY TIME, like they've been sent there with zero notes about any prior service calls. And, of course, it's one guy who is not equipped to drill into the highway and fix an underground cable, so there is yet ANOTHER appointment scheduled for the next week, and we do it all again. The best part - they pro-rated the first month's bill to $9, but this recent bill is for the entire $115, despite having no service for 3 months. Now, try getting anyone, even a bot, to respond to the need to have this bill adjusted. NOPE! As soon as I can get my number ported elsewhere, I am done with VZ. I want to rate them negative125 stars, but that's not available. TERRIBLE!

They quote you one price then charge you something else. After you waste your time talking to there customer support people three different times they tell you it is resolved then they turn you over to collections.

I am a military member. The app is so messed up it refuses to process my military discount. They won't allow me to apply it in store or over the phone. It's like they don't want you to have the benefit. If they don't? Fine I don't care but don't advertise it if you are going to be declining it anyways. Verizon is straight dookie. A wall would be more helpful than they are.

Texting stopped working. I can send no texts. I spent 20 minutes on the phone with them and can still send no texts!

This test is ran 500 ft from VZW site 1 Downtown Columbus right next to their 4G host office. I ran the test 4 times and got the same report.-. 58 Meg down and. 58 M upload.

Don't bother chatting with that online chat robot/person or whatever it is, when on the Verizon site.

I have been trying to cancel my mifi device because you can not cancel anything online or on the app. I have set on the phone waiting for hours with no response and waited hours to text with a live chat, no response. The fact that they won't let you cancel your service when you login into your account is ridiculous. If the only way to do business in regards to cancelling a device is by calling them, then answer the phone. I will continue to be billed because I am unable to make contact with anyone. When I went to the store to cancel, they gave me the number to call. I have exhausted all avenues to try to cancel this device with no success. Do not choose Verizon if customer service is something you value.

I spent a week and a half trying to straighten out my account and am still trying to get issue resolved. I have been a Customer for twenty years and have never had bad cell service but that's where it ends. Can someone explain to me why it's takes "3 or 4 billing cycles to get credits due". They don't seem to have trouble adding billable add ONS to your account. I wonder how they would respond to me taking 3 or 4 billing cycles to pay them? Absolutely the worst organization I have ever dealt with. God know how difficult it will be to discontinue service an go to another carrier. Worst of all they ain't don't appear to care.

Don't trust their map indicating where5G is available. We were squarely in their zone for 5G, but don't even get LTE. A 5G device without 5G drains your new battery, and iPhone 13 pro is no faster than my iPhone 5S.
Horrible customer service in the store, as well. Poor selection of phones.

" BAIT AND SWITCH TACTICS!" One of the saleswomen named Tabatha sold us two new phones that ended up costing us over twice the amount of money than we had asked for in our first billing along with no disclosures of return policies, fees, and when we decided to return the phones under their 30-day return policy they said that we would lose the previous phone numbers that we have had for over 12 years!
Shameless and deceptive business practices.

What a HORRIBLE customer service. After 6 months of follow up on my wireless home, still it does not work. I have spent many days and hours on the phone and I am still on the phone since 9 am this morning... and now it is 11:32 am. No response. If there was an option ZERO, I would give MINUS ZERO FOR RATING. SHAMEFUL