VerizonReviews 1,047

Applied for a phone, didn't like the prices so I decided I didn't want it. Was sent 2 bills that were both sent to collection and Verizon is doing nothing to fix it.

I asked Verizon for assistance for a late phone bill after I transferred because I was a victim of domestic violence. It's the only late payment on my credit report. I saw they have given up on providing phones to victims of domestic violence. In any case, when I tried to move apartments with no other changes to my credit report besides their late bill I was denied housing. I needed to move because of domestic violence. Verizon does not support victims of Domestic Violence. I had asked them to just help until I could move away from the violence. I want people to know how this company really is. People should know. I will never be a Verizon customer for the rest of my life.

I have been a loyal Verizon wireless customer since 2005. I have 4 smart phones 2 apples watches a Mifi hot spot device and a iPad Pro all with Verizon. Their service and speed is literally the worst anymore. I never have more than 1 bar of service and good luck looking something up on the internet. Called around and I can get better service for almost $200 cheaper a month with a couple better providers.

I paid for my mom and brothers cell phone for 15 yr, sent my mom to 7th st store to get her own account.The guy was tapping on his computer, told mom,"I'll save your daughter $". Instead, I got 3 road services on my bill! When I called corporate, she said,"your mom is stupid"! That was Verizon's response!

Verizon told my daughter that her phone can be credited up to $800.00 for trading in to iphone 13.
She told her her phone had a little crack at the back and working fine. The verizen lady said that most likely she will get credit $650.00.
She received the new phone that was fine, but we had troubles to return the her old phone twice to verizon.
Box for the return they said they will send to her didn't come first time. Second time the returning box was return back to her. At that time it was already 30days past for "that deal".
Calling Verizon was awful. I have to wait 30min to talk to someone every time i called.
Finally after they received the phone, I had to call about credit.
They said it is only $102.50 for credit because it was broken and not working.
I have to get mad at her and get another deal. She set another credit to $440.00.
I have to see how this goes. But I don't trust Verizon.
Be careful for trading in your phone.

I

This company has started off with like upon lie when I set up my service. First I was to get a 400 dollar visa to switch that never happened. Then my phone was stolen and I did not have insurance so I did the by one get one it's a 30 month contract I was not told about. Even when you pay the phone off you are stuck for 30 months. I just found out they were charging me for a year for the supposedly free phone. If you are not on top of your account this company will Rob you blind. It took 15 calls and 8 emails to corporate to finally find an angel named Gretchen in customer service that helped discover this Issue and she went above and beyond to fix it. My question is why 27 attempts to contact someone anyone to get my account straight. I cannot wait to get away from this company. I pray it is soon as I need to now pay off a 4th phone to hopefully get away. See the email below from corporate they simply DO NOT CARE!
Hello Ms. Bryan,

I hope you are having a good day. I reviewed your account confirming a promotion was added to one of your devices and an adjustment was provided for the previous months you did not receive it. I apologize for the error.

I am happy that Gretchen is assisting you regarding this matter and am sorry you are considering cancelling your services. Thank you for the time you've been a customer of Verizon Wireless.

If any further assistance is needed Verizon Wireless is always here to help. You may contact our:

Customer Service Team at *******204

Chat Support via verizonwireless.com or the My Verizon App

Respectfully,

Jillian

Sr. Analyst, Executive Relations

I recently went to my local Verizon tcc in Thomasville AL today. When I got there there were 9 people there ahead of me and then KIM showed up and had us all taken care of very very quickly. There was another girl working there but she didn't seem to be as fast, helpful, and experienced as Kim. Maybe she is new but I just wanted to say that I only go when I know Kim is there. As an outsider looking in, Verizon has major potential for huge quality management skills waiting to be discovered! Amazing job Kim!

Verizon has -0- customer service. If you call them with a problem they will keep transferring you and dropping the call till you give up and don't fall for the bring your old phone in and get a free upgrade because they will not receive your old phone from the store you gave it to so you get to pay full price! I would have kept my old phone! Now I am stuck. I have to pay the "free phone" off before I can switch to any other company. I hope this will help at least one are two people out there.

Good luck.
John

Verizon has the worst customer service anywhere. One rep tells me a store will help me transfer data with a new phone, the other says they no longer do that, only over the phone help is available. My husband lost all his data due to their unwillingness to help. Their website used to give you all the information about your account, now it's a black and white advertisement, no information easily found. They are so bad with customer service. The prices are off the charts, the service is GONE. After 20 years, I am so done with Verizon. There customer service is the absolute worse anywhere.

Had to buy a new 5g phone, paid for 5g ultrawideband service and when i am in 5g internet is snail paced... Go back to 4g until you can support this expensive service

My fiancé & I took his grandfather into the Buckeye location on Watson to activate his older flip phone that we were assured would be compatible with Verizon service. We walked into the store a few minutes after open, & there was already a line formed ahead of us. Only one employee was working in the store, & she said her name was Esme. We proceeded to sit for over an hour, waiting, while Esme chit-chatted with only q one single customer, looking through photos, & just generally making those of us waiting feel unimportant. While we waited, 4 other customers entered the store, & then left, due to not wanting to wait. We were repeatedly told by Esme that we would only be waiting "10 more minutes." Luckily, after over an hour of waiting, another employee came in & actually clocked in 40 minutes before his shift was scheduled to begin, in order to help us. While he was helping us, Esme interrupted to tell us that she didn't think they could even help us with our request. Luckily, she was wrong, & our issue was completely & quickly resolved by Caleb. He was very helpful & got us on our way as quickly as possible. Although we were grateful to Caleb, overall we were completely disgusted with the way Esme handled things. And unfortunately, this is a trademark of Verizon customer service. Avoid them if you can!

Verizon send me a email asking me to come back to them. Saying if I come back, they will pay off my remaining balance up to $1000. Plus give me the iPhone 13. So I sign up for Verizon. The never paid At&t not my credit score dropped. Plus I still owe At&t $700. Plus stuck in a Contract with Verizon. Can't get anyone to help me with my problem. They put you on hold for hours. Customer service they do not have a customer service. All they do is give you the runaround

I have been a customer of Verizon for over 20 years. Apparently that means nothing to them. Worst customer service ever and their callback issues and hold times are outrageous. Everyone you talk to tells you something different. Can't say enough bad things about them. I'm leaving them. Don't sign on with Verizon. You will regret it.

As a long time Verizon business customer I decided about a month ago to upgrade from an Android to and iphone. When I purchased the phone at the store in Briar Creek, Raleigh, NC the salesman said when you receive the phone just bring it in and we will transfer your data. When I returned for that purpose I was told, "We don't do that, but you can do it easily yourself." After numerous attempts and error messages (could it be Hughesnet) I returned yesterday and was told the same with the instruction to download Google Switch and it will be easy (I wondered why no one said that before). It hasn't worked and I am considering requesting that they buy the iphone back so I can find a company that offers the customer service that they claim. Tired of their lies!

Verizon brings a whole new meaning to FUBAR. I sincerely regret ever doing business with them. It all started with them billing me double the monthly rate that they quoted me upfront For two phone lines, and refused to honor their quote. I have tried for two months to get a Settlement with them on two I11 phones that I sent them as part of the trade in deal. When I the deal failed, I returned their phones to them with the stipulated time period, and I have been trying for two months to get a settlement from them on my two phones that I sent them. They can't return my phones. Their system doesn't allow for any exceptions. Contacting a supervisor is absolutely worthless. I tried that. I have spent at least 50 hours in contact with at least 25 Verizon reps and still haven't been able to settle with them. I have been lied to repeatedly by their people regarding this matter. I have been promised payoffs from at least six of their reps. Every time it has been a lie. I absolutely refuse to just give them my old phones, and I also absolutely refuse to do business with liars. I was promised shipment of two replacement phones if I paid an upgrade fee is $299.99 as a payoff. The payoffs was for the cost difference between their original trade in offer of $800.00 each for my old -11 phones. I repeatedly agreed to it, also. Agreed to several other payoffs that never happened. A blatant lie every time. Until I get an equitable settlement for my phones, they can shove their bills up their butt. I'm still trying to get a payoff, but Since i currently have two of their phones in my possession, they are not in a great position to debate it. I'll toss them in the trash before I return them to Verizon. Either I get an equitable settlement or they get the absolutely nothing for them. Just that simple.
If you still elect to do business with these a- -holes then you deserve the service that you are going to get.

So I recieved my new iPad Pro in the mail tonight. Excited to get it working. I called in to customer service to activate my line and set up my iPad. First call went right through. She took my info activated my line told me 34 for the activation 20 for the line every month. Great can u help me set the tablet up nope she said I'd receive an email with instructions and if needed more help to call tech support. This is where u people suck. I got an email alright my bill that wasn't 54 dollars more but 90. Then I proceeded to spend from 7 till 11 fighting for someone to help set up my tablet. The guy did pick up screwed it my iPad completely and then hung up on me after he screwed it up. The only help I recieved was from someone from land line tiffany! She was fantastic! However ur customer service sucks! I have been hung up on refused to be helped and my 1000 tablet was screwed up by one of ur tech support people and then when he realized what he did hung up on me. 20 years of loyal business this is how u get treated!

Never activated service after a "quality line check" done and speed was sub-par. Still billed hundreds

This is the worst company, not just for phone service but any business. They will tell you what you need to hear then not follow through or keep their promises. It's a scam for your money don't get catch with their 'promotions' they aren't real. They will make sure that it runs out of time and then charge you more on your bill because you now don't qualify. I spent from 1030-5pm on the phone trying to work out their system error. After being reassured it wouldn't happen again, that's right it did; and no help from the company. This is a horrible company, any company would be better than Verizion.