VerizonReviews 1,047

Went to do a simple trade in and upgrade, every month they try to charge me $300 for one line. Now I'm paying for their mistakes instead of buying groceries. My original payments are 116$ not 335$… The thing that got me so upset was that Verizon is such a giant company why am I paying for their mistake at minimum wage. Fix your own problem. Stop milking more money out of people who cant afford it.

I had been having issue with Verizon since I joined 4 months ago, takes 15 mins to load a page, many dropped called and couple days completely no service. I was told 1-2 bar LTE is normal. Today on one of my work site, I can't even get a page to load. I waited more than 15 mins, at the end I was dropped. Spending more than 24 hours on phone with them the last four months plus 4 times at Apple store and 4 times at Verizon Store still can't get anything fix. Verizon tech team and Apple store both ran diagnostic on my phone said I had more than 50% dropped. They both said it's not the phone issue, it's their data issue. More funny they send me a 16" data booster to tell me to carry around on one of my work place. Are you kidding me. That's a luggage, or the size of frying pan. I filed a repot at the BBB and they respond to me because we are in a congested area. They tell me to wait for them to grow. If that's the issue why should I pay premium price to wait for them to grow. Am I support to quit the other job to wait for them to grow? They promise high speed internet but all I got was 1.04 download speed. Sometimes even doesn't load. That's SCAM. When I ask them to release me from the contract. They threaten me with close to $3000 balance on our phones. I traded in 4 iPhone 11, one of it is pro max but they said on the side line when I trade them in they don't value those phone. I'm basically lost all of my phone and stuck with $3000 balance. This is how they keep customer from leaving them scam advertisement.

Told them I wanted to cancel the account they said they would take care of it never did and said I owe them money for the time after the account was closed. I told them I would not pay the additional money because I told them to cancel the account they sent it to collections terrible company.

So it comes time to upgrade. I upgrade to the S21 Ultra and IPhone 13 Pro Max( for the wife). I had purchased an Iphone SE for the granddaughter but had approximately $130 left to pay on it. Sales lady tells me she can switch the remaining payments to another line( I have 5) making me able to trade the SE for the Pro Max and get the promotional credit.of $800 towards the Max. Am 6 payments in an still no credit for sending in the SE. So I call CS. They tell me that I cannot get the money off the Pro Max because money was still owed on the SE. What a crock! Then they said they would give me the market value of the SE... a whole $80. I would never have gotten the Pro Max had I not been misled by the sales lady. They tell or promise you one thing and blindside you another way. Oh, 1 last thing... when I asked them to send the SE back, they say that once they receive it, it's theirs! Even if sent back in a trade -in envelope that they send you( as was the case with me!). We mean nothing to them. 15 years down the drain with them.

I recently transferred my service over and I have so many regrets. First, I purchased a phone from Verizon to be picked up at a store. Instead, it was shipped to an address which was out of date. After calling them repeatedly to either cancel the shipment or change the address they decided to change the address... except they didn't. I had a new phone being shipped to the wrong address after multiple phone calls. Once I was finally able to cancel the shipment, I went in person to purchase the phone. After transferring my line, my phone number is NOT showing up and so I called customer service for help. They kept me on the line for FORTY MINUTES with no competent assistance. After about an hour of waiting for help and receiving unhelpful suggestions, I WAS HUNG UP ON WITH NO RETURN PHONE CALL. THE CUSTOMER SERVICE IS HORRIBLE FOR THE PRICE I PAY.

The worst service ever... both ( -10)

I when back to T-Mobile Family at Walmart
Best ever 100%
Please Do the right thing

Tasean Torrence ( Assistant Store Manager), was very professional, knowledgeable & patient. He made the transfer of my new phone painless! I would definitely recommend Tasean to my friends & family :)

So I started auto pay, but before autopay would start(according to Verizon) I needed to make an initial payment which I did then exactly one day later the auto pay came out and of course getting a refund isn't as simple as them taking my money

Repeatedly over 40 minutes waiting to cancel by phone and CANNOT cancel online where there are 400 pages of info about your acct. But NO CANCEL FUNCTION. Gave up. Did not use. Did not pay. That was 2008. Big business then decided to have insurers add fees based on credit score! My insurance for the quarter went up over 4 times the $53 they wanted for UNCANCELLABLE SERVICE! It's 14 YEARS later and I paid today because it is STILL KILLING my credit score. THEY SHOULD BE SUED FOR THE 2-TIER SERVICE SYSTEM AND ALL THE PEOPLE REVIEWING SHOULD FILE CLASS ACTION SUIT. Good day.

I've been a loyal customer of Verizon Wireless for at least the last 15 years. My loyalty has now just plunged to 'zero'. Even their customer reps acknowledge that I've been a loyal customer, etc. However, I do not use enough cellular data to justify their increasingly higher billing.

When I went on their website to search for a lower cost plan, I saw a message that said it 'looks like you use a lot of data' and that I need an unlimited plan. I hardly use any data at all. So... Thanks for the gaslighting, Verizon Wireless!

I just wasted 30 minutes in an online chat with a representative who (a) was very slow to respond, (b) tried to upsell me with streaming packages I do not need, and (c) ultimately had nothing useful to tell me. I am stuck in a contract that ends in about a year. I told the representative that, when the contract ends, I will be leaving Verizon and looking for a provider that is more responsive to my needs. I was thanked for "my feedback".

About a year from now, I'll be thanking Verizon Wireless by saying "goodbye".

Undoubtedly the worst customer service experience in my life! It's virtually nonexistent, wasted around 8 hours trying to solve what should have been a simple issue, Now I'm looking for a new service provider. One that has someone answering a phone for support.

Verizon is TOO expensive REPRESENTATIVES in store AND online ARE NONCARING NOT TRUSTWORTHY NOT CONCERNED OR EVEN CONSIDERATE of you as a loyal customer ONLY USE VERIZON because ATT is even WORSE for the area i live in

Worst carrier ever! They can suck my hairy beanbag. Everyone should drop this Carrier cricket is even better!

Chat is worthless. 4-5 minutes before they responded to chat! Called to get a new phone - that went well. Tried to call the next day to ask what my discount was on accessories and I had dead air... DEAD AIR... Somebody is training absolutely NOTHING about phone etiquette at Verizon. I finally hung up only to receive a call back from Verizon Support with No One on the other end. They ended the call so now they can show they tried calling me back. I will buy my cell phone cases, chargers and other accessories somewhere else since I cannot even get a simple question answered by calling in.

After having been with Verizon for over 5 years ended the relationship on a very sour note, perhaps the worst ever with any phone company. It all started with bad billing between Verizon Wireless and their Synchrony Verizon Visa service and quickly Melted down into the worst customer service! I just wanted to fix the billing but ended up severing 5 yr relationship with Verizon wireless!