VerizonReviews 1,047

Andreana at 4003 Terry lane grants pass was the most helpful sales associate I have ever met at a cell shop. Nothing but helpful she deserves a raise

You're asking for it and you're asking for trouble if you go with this company Verizon will add things to your build that don't belong there will lie to you every time you call and you will find yourself fighting for credits and things they have put on your bill that are unauthorized like I have for a year. Do not use this company! If you do you have been warned the cell phone coverage is great but their customer service their supervisors and their integrity sucks. Don't believe me? Go work there. If you have any kind of integrity or morals you will only last about a month. It's awful funny they want you to make good or mistakes that you make on your account but when they make them you have to argue everyone and anybody over and over and over again for months and months and months to get what they have done wrong to your account fixed. If you like dealing with liars and thieves and go right ahead.

How do they get away with increase, they are disgusting!
It is such a monopoly. So done with Corp crooks!

Verizon started out rough when I switched and saleman lied about an iPhone from my AT&T account being compatible. After my wife was not receiving texts or phone calls Verizon said it was a phone issue and we took it to the Apple store where we found it was not compatible. We had to buy a new phone... most recently I inquired about the 5G internet in a chat asking if it was compatible with my router. They answered my question and I ended the chat. A few minutes later I received an email confirming my order for the 5G internet. I called immediately and they said as long as I didn't sign anything it will fall off. I checked my account after the call and there was a contract with my name on the signature line. I called again and they said it was too late to stop the modem from shipping out and they would try to stop it. The modem shipped but never arrived. I checked a few days later and there were charges for activation on my account and for service. I had too call again and they assured me they would not be on the bill. When I got my next bill there was still an activation charge so I had to call yet again. They stated it would be removed and it was not so i had to call a fifth time.The service rep refused to connect me with a manager and said since the modem was not returned by UPS they could not refund me and to call back again next week. I asked again to speak to a manager and after a 30 minute wait of dead air the same rep came back on stating they would remove the charge. I finally hung up thinking this was finally over and I received and email stating to return the equipment I had never received of pay $200. I looked at the tracking and it states delayed a month after it shipped with no indication when it would go back to Verizon. I will now have to call yet again. If it were not costly and a pain to switch 6 phones I would have canceled immediately. I absolutely despise this company and will switch as soon as convenient.

They placed an order with my gift card and debit card. I never received the item and nobody knows what happened. It is a total scam. I do not recommend anybody

I have been threw some phone companies but none as worst as Verizon. Their so bad I'm thinking about going back to home phone service. I than went from post paid to pre paid because my bill was never the same. The phones I had and have aren't any good who has to keep buying a phone every four months. I went from expensive phones to where I buy them out the store because their no good. I reset my phone up too four times a day. The phone stay lagging. Let's not talk factory resetting. I give too much money to them for everything to be crappy. It's always something and help forge about it. They think you going to send in a brand new phone to get a refurbished one and still want you to pay for it likes it new. Ain't now way. I'm currently looking for a new company because Verizon isn't where's it at.

Wasted hours on their assessments to be told I didn't qualify. These "tests" shouldn't take over 15 minutes. Total disregard of our time and money as time is money. People looking for a job are already stressed out, they don't have the luxury to waste their precious time on your entry level job personality tests. Redundant tests, dated practices. Keep away. The pay is low as well.

The all time WORST customer service experience you could ever dream of. It could not be more clear that they do not care about their customers. They simply want you to go away. I have never seen a "technology" company with worse processes and systems. They are a hot mess and are getting worse and worse every year. There are plenty of competent wireless providers out there, why settle for the bottom of the barrel. RUN AWAY!

I've been receiving a lot of drop calls and I unable to text out. This service provider is the worst I have a business account and my phone loses service when I'm talking to a potential client, I've lost business because of the inadequate service. And they still want payment

I ordered a hum for my Genesis and it is too big to plug in an close the door. I have the old model and it is the same size. I did bot open package but it says I owe 50.00 return fee and theres up to a 650.00 early termination fee. If thats the case I will shut all my lines down and go somewhere else.
I am a 20 year customer and it means nothing. I've spent over 40K on servuce and devices. For 20 years I've gotten a returned call 3 ttimes. Poor management is a compliment.

I've been a Verizon customer for about 2 year's now and the service has gotten worse by the month I've never been with a carrier that throttles your internet speeds down to the point you can't even open Instagram without it taking five minutes to load pictures and if you want to watch a video your definitely going to need about 30 minutes to watch a video that's less than a minute, I have the highest data plan they offer and this is the results take my advice don't waste your money and unless you live directly on top of a 5g tower don't expect to get 5g because Verizon is probably 10 years behind in covering major cities and another 30 years behind reaching rural areas

I been using Verizon for years. I recently purchased an iPhone 13 pro max 128GB and traded in my android phone. This was done at Costco. The promotion included a $700 dollar trade in. It was a nightmare dealing with Verizon, trying to sign up, get a shipping label, and get the monthly charges straight. You wait forever on the website chat, and when you go through everything, they give you a toll free telephone number to call. When someone finally Answers, you get a lot of promises but no action. It was very frustrating. Two months after my purchase it's still not right.

30 hours on multiple chatlines with a dozen Verizon "sales persons" to attempt a phone upgrade. 30 days later, multiple charges for services they wanted to sell me, and still I don't have a phone. The phones they sent were to a wrong address, my credit card was being charged everytime I called, and now I can't even follow the thread of charges. I have to cancel the account I've had for over a decade and afterwards I will cancel my Verizon contract at my 2000+ person company, which can't even help with my transition. If you have any desire for the peaceful lives we all had before the used car contracts and upselling in the megaverse-phone game, get yourself as far from Verizon as you can……. Buy a MintMobile contract for 5g unlimited data / $30 per month and you will finally have no need for pain killers when you call customer service.

Verizon billing me $35 for a boost of cell phone service that I never purchased. I already have unlimited data, so why would I want a boost? I have tried repeatedly to get help from their customer service, but even when I manage to reach someone, I get no help, just the old runaround. Last month there was a service outage, and it took me two weeks to reach customer service, but at least I eventually got some help. I have been their customer for more than three years, and I resent being treated this way.

So tired of hidden fees and phones that don't last. So done with Verizon. Tired of being taken advantage of

Promised new iPhone, with trade-in would cost no more than I was paying. Turned out to be at least $20 a month more. The trade-in was supposed to be a monthly credit over 24 months, totaling $700, then they claimed not to offer that, and it's now over 36 months. To opt and pay outstanding value of new phone would void any trade-in credit. New phone works to my needs. Verizon customer reps, salespeople, and overall service is terrible.

My one-line phone was $69.13 /Mo. But adding internet service caused my account to go to $90/mo. And internet now costs me $119./mo., a $50 increase. Should have been $69.63 + $25 Internet = $95.00, NOT $119. MAY Cancel Verison, VERY POOR CUSTOMER SERVICE & False Sales on Costs.

They usually call at the most annoying and busy time of the day and when you call back, no one pick the phone, not to mention their ridiculous service hours. How can one communicate with them?

They are the worst phone company ever their service is $#*!e do you have any other option go with someone else