VerizonReviews 1,047

I have a simple request - to cancel my discovery+ subscription before it renews at my expense. I have tried to do this multiple times from the app and the Verizon website. The discovery+ website directs me to Verizon. The Verizon website directs me all around itself over and over, and I have had to log in about five or six times in about five minutes. The website has no idea what it's supposed to be doing. Their chat support wasted another ten minutes by ultimately telling me they couldn't do it and to call 1-800-VERIZON. When I call 1-800-VERIZON, they ask for a Verizon wireless mobile number. I do not have Verizon wireless! For Fios service, they asked my zip code. When I provided my zip code, they said "we are no longer the service provider for this account or this area" and hung up on me when I tried to speak with an operator. This has been an extremely frustrating experience and makes me no want to use them anymore.

I'M DISGUSTED OVER VERIZION SERVICE! I CANNOT RETRIEVE MY VOICEMAILS. FIX YOUR PRODUCTS BEFORE YOU USE MY MONEY TO THE LEFT POLITICAL IM AN INDIGENOUS WOMAN N U SCREWED US OVER W OUR LAND FOR TOWERS N NOT HAPPY W YOUR PRODUCT S22 ITS HORRIBLE!

Had a really bad experience with verizon, even though I kept having less data the price was going up. Customer service people were very rude every time I tried to understand my bill and never solved my problem, as soon as my contract was over I changed ro t-mobile bill is always the same and I'm paying for 2 phones what I used to pay at verizon for one.

It was a pain today to backup, upload and download my text messages to print out for court purposes for a lawsuit unrelated to Verizon. But when Verizon is impending my ability to use their internet service for court because their internet service is nearly unusable, despite paying $140 per month, is when Verizon will be held accountable in the court of law also. PS; everyday for about a month I been needing to restart my device just to get some usable internet speed for a few minutes before the speed is right back to usable 1 or 2 mbps.

Was disappointed at first but Jontil came through and helped me with my issues with Verizon. I originally gave one star. But Jontil was great. He was much better than the store manager. I asked the store manager for corporates phone number and he said it was "1-800-googleit" and hung up on me.

Horrible customer service! I canceled the service and was charged 140. The representative I spoke to was the most condescending person I've spoken to in a long time, almost as though I'm buying a used car over the phone! He stated that he will leave the fees in place because I unable to understand how billing works! Verizon is not able to provide a, yes or no answer, they define "beating around the bush", in hopes of confusion. Then the service rep. Wanted to sell me a service upgrade to ESPN!

We were with AT&T for over 20 years. We switched service because our service wasn't great and we were told that Verizon had better coverage. We switched to Verizon and had worse service. So two years later we switched to T-mobil. (Not better service btw but way better company so far) So when I was canceling our Verizon service they left me on hold for 1.5 hours and were incredibly difficult. The t-mobil employees said they're the worst company about canceling service. Anyway FINALLY got service cancelled only to notice two months later that they had been charging me $70 a month for my sons iPad that was no longer associated with them. After getting the run around, they actually acted like they might not be able to refund me, they did refund me the money charged but what a gigantic pain! And honestly I have yet to see if any of this actually happened as I just got off the phone with them.

I switched over to Verizon. All my phones paid off. I had to pay $600 out and promised $1800 in rebates. Never got the rebates. I tried four times and then was shamed by them for not having hours out of my life with a career and kids to spend chasing money down past what I did. Customer service is out the window anymore. Corporations only care about the bottom line not the customer or their employees. People wonder why we have a staffing crisis now.

I transferred over from being 15 years with Sprint after they converted to T-Mobile as their service was slower and spotter. Biggest mistake I've every made with my phone. I am a rational, sane adult professional. The list the delays, poor customer experience interactions, slows with chat line, slow with phone line, over 12 hours in the store waiting to debug phone issues, line issues, upgrade issues. The wild fluctuations in monthly bills caused me to purchased 4 phones all in the first 5 months so that I could get some sense of prediction. I spoke to an agent in June to tell them my young son would be in Europe for 24 days. He did not tell me of the $10/per day travel pass - only an International calling plan. Which ran out after 6 days of him being gone. I called to complain and was told NOTHING COULD BE DONE ABOUT IT. We would be charge exorbitant fees until he got back or we just would be able to text or call him. Do you have any idea what this might mean to a parent? You have to pay MANY hundreds of dollars or you can't talk to you child. This is blackmail. This is on Verizon. I called to SPEAK to an agent to ensure there would be no issues.

Verizon is so full of crap. How do you get approved and take your money then they say you need to verify identity. Their system doesn't work when you upload your ID then you finally upload identity then they say your account is canceled because it wasn't enough documentation. I was switching over service but they make it so complicated. I totally understand the verify part but once documents are submitted that should be enough. Who wants to switch to a company that's starting off bad already

Been with this company for 2 years. I was hospitalized for a couple months and fell behind in my payments because the person on my plan with me doesn't pay. I just gave them $500 when I got my monthly income and yet they refused to give me another extension when the other person could not pay. Times are hard and everything is getting higher in price. Can't these folks bend a little? Whenever I have made an extension on the date of my allotment, they were always paid. I need service and I have to pay my bill

CUSTOMER SERVICE NEVER DO WHAT THEY SAY, EXPENSIVE FOR MEDIOCRE SERVICE AND NOW NO MORE $3 REWARDS? GOING OVER TO XFINITY! $45 A MONTH.

I have been with Verizon for years and have had no issues but recently I upgraded my phone and plan and for some reason I got locked out of my account. Fast forward to 3 hours on phone trying to solve it as well as s trip to my Verizon Store but not without calling and being diverted to an advertisement to buy something. Disappointed at their automated system and the amount of hours and my time I had to devote to this! Problem was resolved thankfullly but I believe something needs to be changed to their system. Will definitely keep this in mind next time I upgrade. Too bad. As I said earlier have never before had issues with this company. The rep I did end of speaking with was awesome! Patient and tried multiple things to get this issue resolved! I think they need to look at their technical issues and have easier access to reach someone! Also an email direct to customer service would be nice. Wonder if any company rep reads these or do they just have a blind eye? Starting to think the latter

Thought verizon was a good service until recently. I can't make calls or receive them and my entire business is based on being able to take calls. They sent me a box to boost my wireless service but it doesnt work and again cant get anyone to help

Is anyone tired of talking to automotive as customer service or people OVERSEA? Does anyone tired of big corporations like VERIZON taking your money but make it difficult for you to reach them when problems occur? You are not alone. Let stand up to greedy corporations. Join me and SIGN OFF ON VERIZON TODAY! Let send them a message. We are not going to take it anymore.

Verizon. Your customer service can't speak a lick of English. Because you mother$#*!er tried to save money, it costs me all of my data and files. You people stole all my $#*!. Verizon, I am going sue the $#*! out of you. PEOPLE PLEASE SIGN OFF VERIZON. ANY COMPANY HIRED THOSE $#*!ERS WHO CAN'T SPEAK ENGLISH DON'T SIGN UP WITH THEM.

I understand if I use to much data my service speeds are lowered during peak however however doesnt Verizon think it's unacceptable to slow your customers down to the point that they can't look up directions or send a text message. Don't sign up for this company most expensive with the slowest most useless speeds.