VerizonReviews 1,047

The last few days have been the most painful customer experience in my entire life! I've dealt with the highest levels of incompetence and complete lack of empathy. 15-year Verizon customer finally moving everything to another provider. If you are even considering Verizon... don't walk. RUN away as fast as you can!

I signed a 2 year contract with Verizon for a specific plan and they have raised my rate with 8 months to go (I think this breaks my contract with them). I left word for a manager to return my call. No one has returned my call. The phone they sold me is junk and freezes all of the time & no remedies through earlier attempts). Every store is a franchise so there is no consistency. Who is Verizon? No specific company? My cell reception is also very poor. I will never sign another contract for cell service. VERIZON WIRELESS TOTALLY SUCKS.

I just resently change carriers i had cricket for the past 15 years so i go into the closest version store near me horrible customer service the worst actually here is what happen i have business so i figure i would save the 10 dollars a month and open it this way we get all the way to the end and they needed a utility bill didn't have one in my back pocket so i said lets just set it up in my name little did i know they were going to run my credit a second time and put me in fraud that by the way you cant fix by the way so needless to say i didn't end up with Verizon coverage which i am so glad i didn't now they are trying to silence the conservative voice as one America news is no longer available on there network as of july 31st if you have this carrier boycott them go with t mobile i dont drop any calls the fastest network I've ever seen

Upset that once our phones are paid off now they feel we need an additional charge for each line, why does every single company out there feel they need to pass on their profit loss to the consumer, welcome to yet another company that disappoints. Crap!

I wouldn't even give them 1/4 of a star. I have been with Verizon for countless years. Close to over 20.

As of today I will now be leaving them. I contacted Verizon multiple times in the past 27 months. My husband passed away in April 2020 and I contacted Verizon and disconnected his iPad. They only reason I did not disconnect is phone as well, is because my daughter end up taking it over and we change the number. Verizon has been charging me for an iPad for 27 months that has not been used. I have disconnected it, and we disconnected it. I have called and canceled it. I have gone in and asked them to help me make sure it's disconnected!
This has been going on for over two years and they just continue to tell me they have taken care of the problem but, they continue to charge me.

I was on the phone with Customer Service for about an hour and a half today and they offered me a $20 Credit for the inconvenience.
They will not pay me or reimburse me the money they stole for the past 27 months.
You're stealing from a widow off of her dead husband's iPad that sits in a drawer and doesn't even power on.
Not only is that I'm ethical, it's pretty disgusting.
So instead of reimbursing me and doing the right thing, you're going to you literally cut ties with someone who has been paying well over $200 to you monthly for about 20 years.
Idiots!
Too many phone companies to choose from.
If you're considering Verizon, don't. We've noticed issues with that for years. We were just too exhausted dealing with cancer and death to switch companies. But this gave me nothing but motivation to go elsewhere.

I have been a customer of Verizon for about 20 years and all I have to say is that the bill has gotten more expensive the quality of their phones have gotten worse And the service is not what they promise. As soon as my contract is up my contract is up I am going somewhere else

You can do nothing but go around in circles on this terrible website. The ONLY thing it's good for is pushing new services. The format is terrible - incredible amount of wasted space, leading to multiple screens and lousy readability. And nothing you want (other than how to buy more Verizon crap) is easily findable; you're constantly forced into the search function. Which returns screens and screens of options, all spread out all over the galaxy visibly. OR you get the circle of death as the website spins forever, then bounces you out. Seven attempts today to do one simple task with 7 bounces out of the page, task unaccomplished. You can spend hours here and get absolutely nowhere. Verizon should be ashamed to even show this mess.

Talking to customer service, is like talking to a wall. It does not go anywhere! There is no room for leniency and discretion with Verizon Support. However, if you are late or behind, they are quick to notify you to pay to avoid disruption of the services. I love Verizon but their problem resolution service needs reevaluating.

My husband and I travelled internationally in July 2021 for two weeks. We were on a $10 per month plan but the service was not functional. We then switched it to the $100 monthly plan just for the trip. As far as my husband recalls, he cancelled it as soon as we returned. But on Verizon's end no cancellation request was ever received. So, each month we were blindly paying an additional $100 for international service.

We accept we are at fault. However, I reached out to customer service to see if I could dispute some of the charges from the $1,200, we spent. We were given a curtesy credit of $100. I asked if I could escalate this further and was advise there is nothing they can do.

In any business, once you ask for a manager or a higher department, you normally forward on a case. But to these agents the loss of my $1,200 was a joke. $1,200 for international service we were not using and no longer needed. To the Verizon representative who will read this: Your loyalty customers are who keep you in business.

I'm toasted with such a bad service,,,,, cant call and email my clients from my device for the last 2 weeks

My parents had verizon for home and internet. My Dad who is 80 fell and broke his leg 2/28/22 and was in hospital and then rehab for 2 months. My sister and i tried to cancel the verizon account as no one would be living there as we were taking mom home with us as we live out of state. We started in March and were unable to cancel even though we had account # said we needed Pin. We tried every pin dad could think of and was told after 3 attempts they would have to send a pin in the mail. We never received. I spent 45 min on phone trying to cancel today as we are selling the property. Pretty mush was told without a pin i couldn't cancel account that i could just not pay the bill and they would eventually turn it off but the new owners couldn't get phone service as long as there was a plan in place for the address. I said really my sister sent you the power or attorney in April as we never received the pin and said she wasn't paying bill. It was 3 months past due and you still didn't cancel so we paid. I let my dad know i was unable to get them to cancel so he called and threatened as a disabled vet he was calling a lawyer to sue. They took his information and called him back in 10 min and cancelled the account. I understand safety but that was ridiculous it took 5 months tp cancel account and paying bill when there has been anyone living at property as we moved my parents to an independent living community near me.

It took me 1 hour and 40 minutes and being "disconnected " three times to get to the bottom of our bill increase. Apparently there was an "error " in the system. You're telling me, that this could not have been handled in a more timely manner?! Come on, Verizon! Value your loyal customers, or you won't have any left.

Used Verizon Home Internet... it was ok most of the time. Try to cancel your contract and they make it impossible bordering on fraud... the online chat crashes when you get to the cancel stage (happened 3 times). You get to a phone person and they transfer you until the call drops. I've used many providers personally and for business but the way Verizon treats customers borders on fraud.

Has anyone tried purchasing a phone under a promotion thru verizon. Methods bordering on fraud. Avoid

I cancelled my Verizon Account and joined Spectrum because my cellphone bill was almost $80. Spectrum is almost $30 per month. Verizon charged me an extra month (a month that I was with Spectrum). Verizon turned the amount due (that I did not owe) against my credit. My credit took a hit, but I am going to make an official complaint and take Verizon to court. I have had Spectrum for a few months and I have had no interruptions in my service. I give Spectrum 5 STARS. My only regret is that I wish I had cancelled Verizon years ago!

After 3 evenings (hours on the phone each evening) being transferred many times (you have to go through the whole verification process each time) to find out your were transferred to the wrong department put on hold for 20 - 30 min and get hung up on. Finally the third day, the customer service rep told me the deal the salesman gave me was not an option (the salesman lied). I had 2 lines (phones paid for) with unlimited data for 118.00/mo. I switched to T-Mobile and got 3 lines with 3 new phones and the top tier (Magenta Max) for 150.00/mo. Plus a 200.00 visa prepaid per ported line.

I couldn't be happier with T-Mobile! Years ago they were not that great, but after reading reviews on them I decided to try it. I called in many times before switching with goofy off the wall questions to see how their customer service handled it. It is every bit of what Verizon used to be! Of course the port code from Verizon was bad and T-Mobile handled it. Remember it took me hours to get a hold of someone at Verizon? Well the T-Mobile rep put me on hold and called Verizon and stayed on the line until I got the code to port my numbers (10 min) and then finished the process for me.
I have faster speeds, more reliable service and 5g in areas Verizon could not get service! I camp on the weekends and you were lucky if you could send a text with Verizon, with T-Mobile, I am reading the news or on Tic Tok on my deck at 5g speeds!
So far I cant say enough about T-Mobile.

Traveled to WA and was charged 5$ Per day on both phones on our account because we were connected to a tower in Canada. International charges for traveling to Port Angeles WA. 4 hours lost thus far trying to stop these fraudulent charges.

I was changing my device online and it required a change of plan which I did. The system asked for funds and then later said my account was cancelled even though this was auto pay and I put through additional funds for the prepaid account. I used the live chat twice and was waiting for a horrendous amount of time and received no help what so ever. If this is customer service, then Verizon should shut their doors and go out of business.