I returned several items on my order due to the sizing being very inconsistent and some pieces looked way different than pictured on website (one had beads/rhinestones glued all over that were not pictured). I used the return label venus provided and filled out the return slip correctly... This would have been for at least $80.00 back. Luckily I kept the tracking number and sure enough it was delivered to them 5 weeks ago!

So I contact customer service by email and tell them everything, how long it has been and that I have tracking info. They sent me back a form email saying refunds may take 14 business days so I should wait (it's been 5 weeks!). But that they don't plan to refund me anyway because the package was never received by them... So how is it that I used a return label provided by them, and tracking says they have it, but it is not their problem?

Considering other people have complained about this exact issue with them I believe it is a tactic to see if people even notice they didn't get the refund. Now I'm going to have to dispute this with my credit card company because this company is so shady. You can get the same quality of clothing on Amazon but at least you know Amazon is going to refund you and not pull scams like this.

I was actually very shocked to read some of the negative reviews! I have been purchasing from Venus for a long time now and am very satisfied with their clothing and customer service! I can not understand why several people called it a scam company! One thing I like to do is read the reviews for the article of clothing/shoes I intend on purchasing because it gives me an idea of whether the sizing is off alittle and what others think about the article!

I ordered two dresses totaling $181.00 on September 20,2020. I paid $5.95 extra for 2 day shipping. Immediately after placing my order, I received an email from Venus stating that my order was pending being processed due to my billing address needing to be verified. The email explained that I could verify the billing address through this email. I did. It said it was effective and was processing. Eight days later, I hadn't received my order. I called customer service and spoke with a nice woman, who I do not remember her name. I advised her of the situation. She let me know that my order was pending being processed due to needing verification of my billing address and that since I had never placed an order through Venus before, as soon as I verified, my order would ship. I explained to her that I did verify my account and billing address on 9/20/2020 via email. She said that it was not verified. I then told her that I would like to cancel my order. She put me on hold and when she returned she apologized and said that her supervisor will guarantee that my order will be shipped TODAY. She then said, my order will arrive by Thursday, 10/1/2020. She also said that she would refund me for the two day shipping of $5.95.
On saturday 10/3/2020, I still have not received my order. I went to Venus.com to check the status of my order and to track it. It shows that my order has NOT shipped and that it is still "processing".
I called customer service, AGAIN. I spoke with a woman named Van, who quite frankly, was straight up rude. I advised Van of my situation. I was calm, polite, and never raised my voice. Van let me know that my order had not shipped because I did not verify my account. I again explained the situation. She told me that I would have to wait for it to verify before they could ship my order. I told her that I would like to cancel my order and Van immediately canceled it, never asked me if she could get a supervisor, and never asked me if she could help me to verify my order ad get it shipped out ASAP. I will NEVER shop with Venus again.

I have sent items back, but only because they didn't go with something else, or because I didn't look good in it! I've never had anything badly made, and I love the prices. All my jeans come from Venus. 4 stars because keeping track of the Venus Wallet is difficult, and my figures are WAY off theirs. I found customer service this morning to be quite unpleasant. She clearly couldn't wait to get rid of me. Also, I never get an invite to review anything I've bought. I was told the invitation was random, and handled by a third party.

If you live outside the US, then don't even think about returning as the Free Return/$6.95 refund return won't apply to you! This is despite the invoice and associated information on the website and included in the package saying otherwise. It will cost me $80.95 to return the $78 bikini I purchased. A bikini which in real life was pretty different than the photo on the website. I will never buy from this organisation again!

Update: If you are reading this and purchased through PayPal. Lodge a dispute with them. PayPal ended refunding me after investigating the dispute based on the above experience.

Btw, I did email and use online chat with them. There was no confusion Venus. The comment below is offensive. Your customer service was neither helpful, apologetic or willing to assist.

So I ordered one sweater and this was my first/last order with them. I noticed that on the site it said that it was backordered until 9/28. Okay fine a week no big deal. Well i contacted a representative in the live chat and they said that the site was wrong it was actually on backorder until December. I told them nevermind cancel my order and that I wouldn't be ordering from them again. After i told the representative she was like oh well we can just cancel your order if that's too long. I'm good on this company.

Ordered from them several times for many occasions. The clothes are below average quality. A lot of times something looks good and I get it and it looks like pure polyester. They will let you return for a fee or if you put the money on a gift card kind of deal they will do it for free otherwise it is between $7.95 - $8.95. The sizes are all over the place I'll order the same size and it will either be HUGE or to small there is no in between. Models look stunning but I certainly do not. I did get a really pretty dress for a rehearsal dinner that I am pleased with everything else has gone back or just isn't worn. I probably have spent enough with them and learned my lesson and will not buy from them again.

I tried to order over 600 worth of clothes but apparently they were not able to use my payment info. Since their only options are call them at their phone number, or let it cancel and retry, the company is out 600+ of profit. I'm a little offended honestly because I'm hearing impaired and it turns out you need to have hearing abilities to fix billing issues. Customer service just sends this one default email and doesn't acknowledge your questions that aren't covered by it. I also have no plans to sit there and add all my stuff back to my cart, so I'll take my shopping spree somewhere more disability friendly. It's super weird I can't just put new billing info into the website. It's 2020.

I have shopped with Venus on and off for many years and considered myself a good loyal customer. Just this year I placed seven different orders for more than a dozen items with only one item returned. However, it took one bad return experience on top of a dismissive representative to leave a bad taste in my mouth and unsubscribe. Apparently I stumbled on the final sale item and I never had in the past (I never search for them on purpose), so I didn't realize that. Venus still included the return label, so I shipped it back and just got a processed refund notice for zero dollars. The company doesn't even offer to ship the item back, if I was willing to keep it after all and pay for extra shipping. I made an honest mistake and didn't notice the fine print, but just because the company is legally in the right, it doesn't make it the right thing to do. Some online sellers offer a once-per-year goodwill adjustment to their regular shoppers and Venus doesn't even offer it once-per-lifetime. It's a pretty bad business decision and not a friendly return policy, especially considering that we cannot try the items on before making the purchase. Oh and by the way - that "discontinued item" (the language they use to refuse the refund) is still featured on the Venus website, so they are just going to resell it and pocket the money twice.

I placed an order for the first time with Venus and I must say I am pissed off. My tracking originally said I would have my packed on the 8/8/20 but I never got my packed. Then I checked Monday 8/10/20 and it's saying I won't get my packed until the 14th and I needed the dress i ordered for a wedding in Mexico on the 15th... I leave on the 13th. I did the online chat and asked why did the shipping change and she responded "I don't understand your concern!" Like really! So now I have to return the dress when it comes because I won't have any use for it. It seems as if they just shipped my package. But I don't understand because doesn't UPS have to scan in packages? Why did it say it was already in transit to the city I live in?

I ordered a swimsuit on June 10 and still have not received it. It was supposed to be shipped and arrive July 2. I called customer service and was told it was ready to be loaded on the truck on Monday, so I asked if the could expedite the order and overnight it and was told no it was not possible. I tried to cancel the order and was told that was not possible and I would have to wait until it arrived to return it. I find this unacceptable.