I ordered five items after an icon kept popping up when I was on Facebook. Four arrived a couple weeks later, which is a while to wait but Venus at least is an American company. One item is still on back order and the most expensive item was not there. In it's place was a dress I didn't order. The material on the shirts is thin. Wearable quality but it doesn't "sizzle" like the picture. I called and the guy said he would send the correct item but I must return the item THEY sent by mistake. I hate post offices around Holidays. Wish I hadn't messed with this company!

I am a serious online buyer, however if I am unfamiliar with a store or product, I will read the reviews.
I typically go with the majority of the reviews to make my decision as whether or not to buy. In this case the pendulum swung too far to the negative side, making me empty my $208 cart.
Not worth the risk.
FYI: If a sweatshirt is regularly priced at $79.00 I view that as excellent quality, so when I hear decent quality for the money, I'm a little thrown off. Just because it went on sale shouldn't change the quality. Just means I got a great deal!
Please ignore the rating of 1 Star as I have no knowledge of any of the details to base a rating upon. I was forced to choose a rating in order to post this review. This review is intended more for management than for the consumer.
Thanks

EXTREMELY poor customer service! I placed an order that had a different shipping address than billing address and received an email asking that I call them. The Customer Service rep said that they wouldn't ship to a different address than the billing address (then why offer this option?). I agreed to have it shipped to my billing address and was told someone would need to be there to sign for the package, which is why I was having it sent to the shipping address I originally entered! I told them to CANCEL the entire order and after reading the poor reviews due to quality I am glad this happened.

Products DOESNT LOOK LIKE THE PICTURE AT ALL, the fabric is not the same and the quality either. It is totally cheap, one dress even had a hole in it. When I asked If I could get my money back and ship them back the items(even sending them pictures comparisons) they told me the item was fine and that I wasnt gonna have my money back... In the mails I received, the service was bad and the person wasnt really answering my questions and concern, it felt like they didnt understood what I was saying...

NEVER AGAIN.

Buyer beware! The first order I placed with no issues so I decided to place another order. The second order had several items that I needed to return because they were made of cheap fabric or the sleeves were too tight. Venus charged me the $6.95 to return the items plus an additional $12.95 in shipping because I received free shipping on my original order and returning the items meant that I would have paid for the shipping on the items I kept, according to the CSR I spoke with. I live in Jacksonville. It is ridiculous to charge$20 in shipping for 2 items. I will stick to Victoria's Secret where I can return to the store for free!

Very disappointed in using Venus and Never will again. By the time they charged me shipping and tax my order was $29 & it was too large so i returned the sweater. By the time I paid $1.50 for the envelope and shipping I only got back $15 so I will NEVER EVER ORDER FROM THEM AGAIN. I will stick to places like Amazon. Never have that problem. I mean really $5 to ship it here and $7 to ship it back and it weighed nothing. Disappointed customer! If u want to waste money them buy fRom them.

I order two dresses for a ball on Oct. 22.2014, wanted 2 days shipping with Venus, I did not receive it. They didn't call me. I wait all day and night, they told me to call customer service, and UPS to see what happen to my order they said it will be their, it never came. Then I call both of them back, Ups was closed till Mon. Oct, 27,2014 I was very disappointed in the service I received, I wasn't able to go to my Ball, I spent a lot of time on the phone with customer care service. They shouldn't put 2 days shipping if its not going to be their or they should call with an explanation. UPS and one person at Venus acted like it was my fault, I was very dissatisfied with the service of them. :(

So here I am making an order my total turned out to be 260.00, but something told me to read the reviews about Venus, I shop on line all the time I love shopping with Victoria Secret love all their clothes and styles. Never been disappointed with shopping at V. S., but I also shopped other places in the past online and was very disappointed all the negative and poor reviews about Venus remind me of my bad experiences in the past with shopping online so I will trust these unhappy customers because there is too many disappointments and not place the order, I will back out, Thank you all for sharing your experiences.

Clothing material is bad quality, after only one wash the cloth is ruined, and the prices aren't cheap either.

Cheap cheap cheap quality... that is all. For $44+shipping i got one cheap, tight, thin, ugly sweatshirt. Of course it looks nice on 0 size model before washing the product but in real world after one initial wash it is looking 10 years old and threads hanging everywhere.

CDN Buyers Beware!
1st timer buyer spent. Over $188. Post Office notified I owed over $82 COD on parcel for shipping.Um... ship was free. When I got it home. There was a tiny adhes label mentioning Landmark Global - COD and that's all. Talked to Venus rep who informed me that LG charge was for customs, taxes etc. Scam!
Gov't customs, taxes have special for Govt form that breaks down all charges. These charges are close to being 50% of the original order! CDN customs would not be that high!
Waiting to hear back from Venus or Landmark!
Also found sizing to be different in every item I bought. One pair 14 jeans didn't fit, another style size 14 mean was too big! Tops the same.
Return policy is a mess for Cdns too. Be careful!
NOT RESOLVED!

Al

I ordered a dress from Venus. I am about 5'2,115 pounds. So I ordered a size 2, I looked at the size chart and it seemingly should fit perfect, I always order clothes and dresses online and usually have no trouble with sizing. I ordered 2 day shipping and received it when I was supposed to. The dress was about $64, it looked very elegant in the picture. In person it looked very cheap quality, and it had a side zipper and the bottom was HUGE on me but at my ribcage where I am the smallest was too tight. You literally had to have the smallest waist but a huge butt and thighs to fit in it. Not pleased. I've ordered dresses for $15 from other sites that have great fit and look expensive. And they don't offer free returns either!

I've ordered from this website before and have received cheap quality products. Unless the items are of good quality their pretty expensive. I ordered a shirt that cost me $26 and when I washed it on delicate with two other shirts (two soft cotton shirts) it came out completely shredded. I was very upset once again from this Website and don't ever plan on ordering again.

I've ordered from this company three times. I am in Canada so was very happy to receive free shipping (orders over $100). My first order arrived in one week exactly and everything fit perfectly, looked awesome and I felt the items were above average quality for the price paid. My second order however contained items that were rather randomly sized so I returned a few of them. The return process itself was no problem. As I was visiting the US I used the pre-printed label that they supply with every order. I was charged the $6.95 to return the items which was no surprise as they tell you this in advance. I have seen other reviewers that mention they were charged an additional fee also, but this was not my experience. Perhaps their return brought the original order to under $100 in which case shipping is charged on the order (clearly stated in the return policy).
The reason for the 4 stars and not 5 is the "Customer Care" phone line. I have called them several times and each time, they sound like they are regurgitating a scripted response in a very disinterested manner and have to pass on any request to a supervisor who will contact you... eventually, I'm sure...
On the whole, great clothes, reasonable quality and price but the customer service and follow up really lets them down.

OMG Venus.com Rocks! I have been ordering from them for a few years and I am never disappointed. Fast shipping, the fit is great (true to size), and the quality of the clothes is the best. They also offer the most unique styles that I've seen as well. Truly one of a kind. When I'm wearing their clothes, I feel like a model... 6 feet tall. Keep it up Venus!

I've ordered from them a couple of times and have received gifts from them as well. Each item has something wrong with it. It ranges from slight to totally different product. They do carry unique items, however, they sacrifice quality big time. The people who love these clothes must not mind that. I just received an item that is incredibly poorly made, terrible material, and doesn't match the description/ picture at all. As with most "made in China" clothing the sizes are also off (way smaller). It's really a shame. I'm not looking forward to the return experience. Go buy clothing from someone who sells quality to match the price. Venus certainly doesn't. It would be great if they read these reviews and reform their quality control methods.

I had the same experience as many on here with a return. My total order was close to $200 but from all that I only had to return one item. A $22 top. I shipped it back thinking it was $6.95 for the return shipping. Come to find out that's just for the convience of using their preprinted label. They still charged me $12.95 return shipping on top of that! So my total refund was $2! I could have used the top for a dust rag for $2! I will NEVER buy from this company again.

Dishonest, they charged us 6.95 for a label, a sticker for God's sake, thought it was 6.95 for return ground shipping to return wrong size clothing. Turns out they charged us another 13.00 for the shipping. So our refund on a 22.00 top was 2.05. ABSOLUTE DISHONEST SCUM. NEVER AGAIN!