I ordered $300.00 worth of their summer skirts only to find out I would not receive any of them. The Rep on the phone FAILED to tell me when she offered me their two day upgrade shipping special that it does not apply when using a PO Box. My order was shipped back to the company, no phone call or email asking if I wanted the items shipped to another address. Asked what happens to my order now, they told me the order would be sent back out but no guarantee I would get all my items for they would sell them to other customers, wrong answer. Customer Service Reps need to be re-trained for this was not my fault it was theirs.

I read all the negative reviews, ignored them and went ahead and placed an almost $200 Venus clothing order. The clothing quality is horrendous. I had planned to wear these clothes on a cruise I was going on... now the clothes are for cleaning my house. Thin, cheap fabric that barely held together at the seams. Threads coming out after two wears. I have one out of three bathing suits purchased that have survived. The clothes look so beautiful in the catalog, but are nothing even similar in quality in person. I should have listened to the other reviews. Much better quality clothing to be found at Ross, TJ Maxx, VS, Target. Even Wal-Mart. Don't waste your money, time or effort.

This woman from live chat customer service has no idea about what is "SERVICE" means.
Mar4,2015 I have talked to another representative he promise will give me a refund as the package was too late.He told me to wait for the refund confirmation email. But I never receive the email. So I went to live chat again and want to confirm my refund.

This lady Lani Taylor, I gave her my refund order#, she said "i don't understand your question, you are making a statement not asking a question". OMGGGGGG

I almost, ALMOST, did not purchase anything from Venus because of the negative reviews all over the place. But I had a cart full of beautiful, drool-worthy, and original clothing that I just couldn't find anything like it anywhere else. I mean, yeah, there are nice boutiques around, but the prices are 20-30% higher. So I figured, what the heck, I'll just get them and bite the bullet.

So I did. I spent $200 and held my breath the two weeks it took for them to get to me. First thing I did was try everything on. And I can happily say everything fit me wonderfully and was absolutely beautiful. I'm 5'2", so short, and yet no problems there. I'm 110 pounds size 3/4 and the extra small fits me nice and comfortably, not too baggy and not too tight. Everything is exactly what I had hoped for. Now I will shop confidently on Venus.com.

Oh, I understand things get a bit iffy if you have to return something. I'm keeping that in mind and just not planning on returning anything. I'll sell it on ebay or give it away.

These shoes are surprisingly comfortable. The all man-made uppers are soft and leather-like, but the heel screams cheap plastic.

I'm kind of iffy on the site. I've ordered around 4 or 5 items and ended up returning all but 2 of them and I was still only partially pleased with the ones I chose to keep. I ordered what I thought was the correct size and everything was way too big and nothing looked like they did in the pictures. I know now that they just Taylor the clothes to the women in the photos just so they look decent. And as for the returns, they charged me double what they said return shipping costs. I'm contemplating repurchasing a dress in the correct size in hopes they look nice...

And just a thought, most clothing sites have reviews, and this one doesn't... There is a reason for this I'm sure. Too many displeased customers would give poor ratings and ruin their business.

AWFUL JUNK! NOTHING YOU RECIEVE WILL LOOK ANYTHING LIKE THE PHOTOS IN THEIR ADVERTISEMENTS. FROM THE MATERIAL THEY USE TO THEIR TAYLORING IS NOTHING SHORT OF "HORRIFIC" IN QUALITY.

THIS COMPANY IS AN ABSOLUTE DISGRACE!

I have ordered from Venus probably around 4 times. It's funny because if time I order a lot of things and out of let's say 10 items I have ordered maybe 2 will be nice, and look like what they looked like in catalog. The return policy is a joke with all the hidden fees, and duty because I am from Canada. To return items is just paying this company for absolutely NOTHING. I agree that they have very nice items in their catalog which is why I order from them again and again hoping that maybe this time it will be worth it, and sadly it never is I have wasted $1000's of dollars. Don't do it! The quality is GARBAGE! Out of 50 items ordered I have 4 I can wear. It's NEVER what it looks like in the catalog. I WOULD NOT ORDER FROM THIS COMPANY! THIS CLOTHING NEEDS TO BE LOOKED AT AND TRIED ON BEFORE BUYING ANYTHING!

Dresses indeed look nice in catalog, but the actual material and quality is rather poor. You can pretty much order from a random Chinese web-site, and it'd be cheaper and better quality. I live in Canada. It took Venus almost 40 days to ship, with no tracking info given whatsoever. Customer rep told me to wait for about a week while they were tracing my order. Don't get fooled by the nice-looking things in their catalog, the actual product quality is very poor. Sorry Venus, you let me down.

Just wanted to add that if anyone is hesitant about ordering from Venus, use the size chart-- go by bust size for tops. Order one item and see how you like it. I am shocked at reading the negative reviews about customer service. I have been ordering clothes from them for over 10 years. The only problem I've had was I ordered a large in tops when it should have been a medium. I have never returned anything so I don't know about the fees involved. The charge card is nice because you get points/dollars to use to purchase more clothes. ( kind of like Kohls cash). As far as the quality of the clothes--- never had a problem. Some of the clothes are of a thinner quality but if u read the description of the clothes, they tell you what the material is made from. I have never had my clothes fall apart-- even with multiple washings. Their shoes/sandals and boots are awesome and better quality then the ones from the local shoe stores. Plus I get a lot of compliments. The shoes run true to size. My wardrobe consists of Nike and Venus.

I highy recommend this company! The clothes are made with great quality. The shipment/arrival date was very fast. Prices are very reasonable. Thank you!

I purchased a tunic sweater from Venus on December 23,2014 and only paid for standard shipping so I knew that I would not get my item until after the 1st of the year which was okay but their shipping is the only reason why they are not getting a 5 star from me. After placing my order, I started reading reviews on them and with all the negative reviews are started second guessing my order, however, once I got my sweater, I must say that I am very satisfied with the item. It is not of poor quality as other reviewers stated and the fit is very good, other reviewers said the sizes ran small or large. Again no complaints on the clothing just wish they had a faster shipping that was a little cheaper.

1st and last purchase thru Venus! Bought 5 items online. The quality of the material and product is so poor! Looked so cute in the catalog but all 5 tops/sweaters I bought were so thin & cheap! Walmart sells a better product! Don't waste your money!

ZERO STARS!
Again another shipping issue! I ignored these warnings and it was a mistake!
I had several items from 2 separate orders to return. I included them in ONE BAG-$6.95

Imagine my shock they dealt with each order separate.
Charged me $13 to return a $29 dress... so my refund was only $17

Second invoice showed another $11 deducted from what I was owed IN ADDITION to the $6.95 standard delivery.

Granted cute clothes but HIT OR MISS with the fabric, quality, proportions, and actual sewing.

Agree with the others Amazon, Macy, and Victoria's Secret are much more budget friendly when you factor in returns.