I just dont get it. I love this site. I love the maxi dresses. Im tall and a size 9. Sometimes anyway idk it changes lol. But a medium fits perfectly all the time. The clothing actually is made really good idk what the other girl is talking about below me. Every order comes within the time frame given. I have ordered from them id say going on 4 years and NEVER had a issue. Well actually one dress fit me weirdly I sent it back and the exchange item was at my mailbox in no time. Idk. I say you can trust this site. I live in ny. So idk if that makes any difference

If I could give Venus 0 Stars I would! The clothes are just cheaply made, the material is very thin and the colors are definitely not the same as the pictures. Save your money and please buy somewhere else. I usually get all of my clothes from NY&C and Express but I wanted to give these people a try because the clothes looked so pretty and they kept sending me catalogues in the mail therefore I was like ok let me give them a try. NEVER AGAIN! I just returned my entire order and waiting for a refund.

I placed an order from Canada with the free shipping promo on February 15,2015. On February 16th, 2015 I received an email that my order has been shipped. I emailed for an update on the status of my order the week of March 2nd. The shipping policy states your order will be received within 20 business days. I emailed again on March 25th and did not receive a response until one week later... so I called on March 30th and was told they are unable to track the package and the tracing dept would call me. It is now April 8th and I have not received my order (and I have been charged for it) and I have not received a call from the Tracing Dept of Venus. Email responses are supposed to be within 24 hours but they have taken up to a week to respond... what a joke... wish I had read these reviews before I placed my order...

Let me start by saying that I love the clothes. The tops I have ordered have been super cute and I have been pleased with my purchases. But recently it seems that the items I select for purchase have been unavailable. A month or so ago the online catalog featured a bunch of new styles and I placed 5 tops in my shopping cart. Yet, when I went to check out, not one of them was available. The note next to each item would say something like available 10-21-15. That's a long time to wait when you order in May! Also, the next time I viewed the catalog, those items were no longer featured. I don't know what to make of it. It's frustrating.

Bought a dress a year ago made payments from same acct for a year. All of a sudden 4 months ago they are claiming there was insufficient funds in my acct. When I contacted my bank chase is saying they never tried to withdraw any $ in the last 4 months. Appealed with Venus Just got letter saying it was denied and Venus is right They ruined my credit and refuse to fix it. I will never use them again and will be reporting them to the better business bureau.

I ordered 2 dresses, a romper and a pair of sandals. All of the clothing was made of a very thin material and everything is see through! The clothing I ordered was damaged (the seams were coming undone and the clothing was not wearable) so I contacted Venus through their chat and was promised an exchange or refund at no cost to me. I received no follow up, no email, no snail mail letter let alone new garment or a refund! I contacted the company through their chat again and was promised at least an email by the next day. 3 days later, nothing! Sent an email ( i wanted my correspondence documented) and only received the automated email saying I'd get a response in 24 hours. NOPE! Nothing.

Finally called customer service and was told that I had to ship all the damaged garments back, at my own expense, where they would review the garments and if they felt the garments were damaged, they would issue a refund. The woman on the phone was rude and couldn't keep her story straight. Why do I have to pay for additional shipping when they sent damaged garments? I read other reviews that said people had all kinds of things deducted from their returns to the point where a $30 credit ended up actually being $2. I opted to fix the items myself instead of wasting any more of my life with such terrible customer service! Beware!

The quality is extremely low. Walmart has better quality. The 'shipping fees and returns' are a huge headache. They add a '$6.95 shipping label', but you end up being charges way more... The return system is tricky in order to milk more money out of you. Do not use that label, ship via USPS on your own---will be cheaper.

Needed one size larger on the tankini I ordered. Bottom was perfect. Love it. Asked if the rep could review with me the best way to get a larger size top. She seemed aggravated with my question. I told her I just wanted to understand the company policy and easiest way to exchange sizes, since this was my first shopping experience with Venus. She sighed, told me either way I was going to be paying to send it back, and that there was no way to get around the shipping charges that I would have to pay. No, I did not feel like a valued customer. No, I will not be ordering with Venus ever again. There are plenty of companies out there that get online buying, and are happy to accommodate questions on size exchanges. Very disappointed.

I am shocked to see any negative reviews for this company I have been ordering from them over 5 years and have spent thousands. I love the clothing, I love the swimsuits and I couldn't be happier with the construction or materials. I will always buy from them! As for the customer service I have only gotten the wrong size once. I sent it back with the return label they send with every order ( didn't cost a dime) and they immediately sent my proper size! Love this company and I get compliments wherever I go on my clothing!

I placed an order online from Venus. I ended up returning all items but the one top I kept which was $39. I now owe more than $50 for this one top! They claim I used their $10 shipping label to return a $19 top and I used my own postage. Their customer service is horrible and they refuse to acknowledge their mistake. There are too many other mail order clothing vendors to be taken advantage by Venus.

I was shocked to see bad reviews form customers on Venus. I have bought from them for a couple of years now and have always been extremely happy with my purchases. I get tons on compliments on my Venus clothes. M and swimwear. I think the quality is excellent and the price is great. I have had to return items before for sizing and never had a problem with returns or exchanges. When I have called customer service I have always had a great expierence. I felt the need to write this review to say give them a chance, if you see something you like order it. You never know until you try it. I am not sure why there are negitave reviews, I have been a very happy customer and will continue to purchase from them.

I have ordered different stuff from venus and only had to send back a coat and a sweater. All other items over the years have been great, except i just ordered a skirt ( i wear a 8 in jeans) and had to exchange it for a 10 and its still to small... well, never had any problems with getting my money back or getting items on time, and i live in alaska. I am not sending back the skirt again, i guess i will just loose #5 as it is very nice and good quality, and i dont want to pay half of the shipping again. They pay one way, i pay the other way. Just dont like that the size is that far off... well, ok i measured myself and had i done that before i ordered i would have gotten the right size, so my bad. So the size chart is correct, use it!