I was a 1st time customer placing an order with Venus and was so excited. I at this point will never order from there online site again due to the fact my credit card was hacked within 24 hours of my order being placed. Thank god for a great card company I am not responsible for the fraudulent activity but I also have to get a new card and had to close my old account and it also requires me to make several phone calls to change auto bill sites that I have. This sucks. So sorry Venus but because of your lack of customer security I will never order from you again.

I wish I read the reviews about Venus and the awful way they conduct business. I will never again buy anything from them. I bought a 1 piece bathing suit from them. I checked the sizing chart, and checked reviews about that particular suit, and they all said it runs true to size. I am a true size 10. When I got the suit, I couldn't even get it past my knees. Was it a size 10 for a child? Awful! And now to send it back they're going to deduct $6.95?!?!?!? What if I just wanted to exchange it for a different size? Absolutely ludicrous, do NOT buy from them!

The dresses are cute. True to size, but if your are a less tall person, as I am, you better know how to hem or pay a seamstress for alterations. The smallest size in bottoms is a 2. Not a petite 2, but a regular 2 (which feels more like a 4). Also, free shipping, but you are charged for postage on returns AND a restocking fee before you get your refund. Could not find that information anywhere on the return label or website. So, make sure it will fit, so you don't pay to return it, like I did.

I had a coupon/code offer for free shipping. I purchased 4 or 5 items including one item for $24.99. That item did not fit and I returned it. WHY BOTHER?!? My refund was $4.10! UNREAL! I contacted customer service and they stuck by it. One would think they would 'refund' me back the shipping expenses since I kept 3 or 4 of the items I purchased. HOW INSULTING! $4.10 CREDIT ON A RETURNED ITEM THAT COST ME $24.99?

Their catalogue may look enticing but their BUSINESS PRACTICES STINK! I hope you won't have to return anything like I did!

I am very disappointed with the fact that I cannot claim my duty and taxes with Canadian Customs due to the fact that Venus processed my credits too late. I called Venus to explain and told me there is nothing they can do. Today, I called to check on 9 back order items ordered on May 8,2015 and was told by the customer service agent that the order would only be shipped in August as they were told to hold the b/o items and ship all at once. Items that were supposed to have been shipped on June 1, 15, 18, 25 and the latest date was one item for July 15,2015. The summer is almost over and will not even benefit from wearing the Gladiator wedges and cloths that I purchased. This may be the last time that I will be ordering as I am very disappointed with the service I have received and ordering from Canada is extremely expensive. Venus did not want to make any exceptions regardless of the amount I spent and orders placed within a months time. I placed a new order on June 12,2015, received it on June 22,2015. Venus could have shipped the back order items with this new order being such a good customer. I am very disappointed and not sure if I would recommend anyone ordering from Venus.

Terrible customer service. Be careful when you return something. On top of their return label fee (which is understandable), they will also deduct many other amounts/fees out of your refund. They are very tricky and deceiving. Poor quality merchandise. I guess you get what you pay for. But generally I felt ripped off after returning what didn't work. And, their interest is Not good customer service. I came across some rude customer service reps via chat. I will never ever shop from this company again.

I ordered from Venus many times in the last 5-6 years and I was always satisfied with the clothes and the delivery. My orders arrived in estimated time, looked exactly as pictured on the website and the size fit as expected.

I placed an order last summer, not only did the order arrive 6 days later than promised but 3 of the items were not even close to what I ordered. I do understand that people make mistakes but "three" mistakes in one order! I called customer service and got a very rude and unprofessional representative that told me that "I" must've ordered the wrong items! And said that she'd send out the other items and I can ship the unwanted items back. The next order I received had a big yellow stain on the white shirt, very noticeable, I couldn't even believe it. It almost seemed as though they were sabotaging my orders on purpose. I then called customer service again and asked for a manager, I explained my very dissatisfied experience with the customer service as well as the wrong and stained clothes. She then sent me a $25.00 gift card for my troubles. So I figured I'd give Venus one more try and use up the credit they gave me. The ( Z*******) Chiffon dress looks nothing like the picture in the catalog and had black glitter like stuff all over the white dress. I figured it may have been from shipping, tried the dress on to see what it looks like on and there's black stuff all over like it just rained black glitter all over me, in my eyes, all over! I really don't understand how they could send something like that out. It was like a kindergarten art project. Now I have to send it back and pay $6.95 to return the garbage... Never again!

I live in Canada. I placed 2 large orders 5 days apart. I chose STANDARD shipping (21 days +) & I also used their offer of a promo for FREE shipping.
But 3 days after my 2nd order, BOTH ORDERS ARRIVED AT POST OFFICE marked COD... WITH A TOTAL DUE OF $1000. What happened to my free shipping? Insult to injury: Venus employee insisted the $1000 fee was "duties & taxes" (NOT) & rudely told me, "I have nothing to do with your country."

I placed a very large order my first time ordering with Venus, over $300. Got free shipping, but paid $5.95 for the two day shipping. I kept only a few of the items, everything else was junk. Some items the material is okay, but most is very cheap, see through, or horribly shaped, especially for the price. I returned approximately $225 of my $300 order, that's how terrible the quality and look was. I read all the bad reviews on using their shipping label, so I paid for my own shipping, which ended up being $17 because of the weight of the box. But anyways, they still charged me for the "use of their shipping label" when I didn't even use it! So basically between shipping that junk back, and then readjusting my return amount through "using their label" and promo code on my order, it cost me roughly $50. That's a lot of money that was wasted just to send back some cheap clothes. I think I'm done shopping with Venus.