I used to buy a lot from Venus.com but now the policy for returns is unacceptable. I bought a $60 dress and was charged $17 to return it. I no longer shop Venus.com and neither do any of my friends. I tried to talk with the company but got no response. In my view online purchases of clothing are going to naturally include some returns. That is the cost of doing online business. I highly recommend being sure before you buy from this business as the cost will be yours. Quite disappointing!,,

I was charged the 6.95 for the return label which I knew about and almost $20 in hidden fees. $12.95 fee on a $39 dress $3 on $24 jeans and $2 on $22 top. And the reason I returned everything was because the clothing was just soooo horribly cheap and usually things run small when made over seas, everything I ordered was so big (I'm a medium) I swear they were large or extra large the bum lifter jeans were so long and big they looked like gramma pants when I put them on, the surplice baby doll top looked like a hot mess like it just wasn't made properly I'm a 36DD and the medium was so loose in the chest it was hanging, and the flared lace trim dress I wanted to wear to a Christmas party. Forget about it, the dress itself just looked so cheap and again so large I looked like I was wearing a maternity dress not very sexy at all. I will never order from them again.

I placed an order on November 28 and still have yet to receive my order. So much for Christmas. I contacted them and they said I should have received it no later than December 7. I then contacted ups who informed me that Venus made the label but never gave them the package. I talked to Venus and they said theyvwould forward my email to the tracing department and they would call me. Well after not hearing anything from the tracing department, I called and they said they would forward the request to tracing dept. Wtf? I thought they already did. So now its just a waiting game. Do not order from them because they will take your money and not send u your stuff.

Ok I hardly ever post positive reviews lol and I have to say Venus is just an AWESOME company. Given I do live in Florida, where they are located, but I get my packages SO fast. Like on day! With standard shipping! The quality of the clothes I think is awesome for how affordable they are. If something doesn't fit it's usually because I'm just really short so it's not really their fault... like jackets etc...

However I remember ordering and returning stuff like 3 times before my cruise. Thinking oh man I'm never going to get the refunds or money in time... and I did! They refund the charges so fast once you send the stuff back! I'm just really a HUGE fan of them! :)

I have been ordering from venus for years now, I get most of my sweaters, tops, and some work apparel from this website. NEVER once have I been disappointed, everything has always shipped on time and never had an issue with returns or customer service. For those who write the clothing is cheap probably are not reading the labels in which the wash instructions are, these clothes will last if you do not dry them. I highly recommend this site.

My order arrived right away which was great! I even had a pleasant experience with online live chat with customer service. That sad, I was very disappointed with the quality of the clothes! The faux leather buckle on the flimsy cheap sweater will for sure only last one day! And the $80.00 coat I ordered was so thin! Word to the wise. When ordering bras. Order bigger than you are. They are NOT true to size! I opened the box yesterday and am shipping it all back today! Hoping I will get a full refund after reading some of the other reviews. Disappointed.

I order frequently online, so I am far from naive. I ordered in what I assumed was Canadian funds, the site gave no indication that I would be charged in USD, even the receipt emailed to me didn't indicate the currency. I only found out the real charge AFTER calling my visa. I then received an email less than 24 hr later asking me to pay a third party company for duty charges, which again were not mentioned during checkout on their website. I called the company less than 24 hrs after placing my order to try to cancel my order, they were completely rude and claimed they were unable to cancel. Lesson learned, I will NEVER order from here again and I will be warning everyone on social media as to what a hassle this company is to deal with. It's obvious after my experience, that they care nothing for their customers.

I have ordered a few things from Venus over the last two years. Mostly cheap vacation/cruise wear. I've been happy with what I got. I knew it wouldn't be 100% top of the line quality and as such didn't have my expectations shattered. The clothing is aesthetically pleasing. Lol. I will say, the boots, well, they look great but MY GOD, these boots were not meant for walking! Every boot I've ordered from them basically have a sole that turn most solid surfaces "icerink-slick"! Be careful wearing these shoes. I ended up sanding the soles and spraying the soles down with a rubber paint to add grip (now I'm happy and safe... After elbow grease!)

I ordered a few items from this website, I made an error in my order and didn't realize it until after I paid the duty/taxes. Contacted Venus and asked if there would be issues with an order made in mistake. I was told not a problem, any items can be returned for refund or exchange with pre-paid return label. WOW, great. So I received my items and went to return the item that I made the error with - but no return label. They do not provide return labels to Canadians. It doesn't specify that on their website. It indicates that return labels are provide. It doesn't say to US only and doesn't include Canada. It clearly states "Each order also includes an easy to use return label for your convenience. There is a charge of $6.95 for the use of this label, which will be deducted from any credit due on your return or, in the event of an exchange, we will charge your credit card $6.95 for the label. The instructions for the use of this label are found on the back of the label. You may return the package via UPS or USPS; there is no need to go to the post office or UPS store. You may give the package to your postman or UPS driver or you may drop it in a UPS drop box or USPS mailbox. Peel off and place the pre-paid return label on the package. If you are using the original shipping bag or box, be sure to place the return label over your name and address on the package and to obliterate any other addresses and barcodes on the outside of the package"