The item I ordered was backordered (which wasn't obvious on their page when I ordered it). I was excited when it looked like they finally had it in stock. I paid the duties and waited for it to arrive. Unfortunately, they sent me a totally different item instead. Now I'm on the hook for duties and exchange rate expenses. This site is completely disorganized and unprofessional. I hope they don't screw up the refund as well.:-(

I ordered two items on December 26 it was supposed to ship to my job since am rarely home and I have not yet received the items. I called to find out what happened to items according to consumer service " the shipping address was different my from my billing address " when I explained it to her she said " she's going to ship it out to me " I have not received anything, I did call back again spoke to the supervisor she apologized and said " she's going to ship the items express and waived the fees " that was on January 22 and I still didn't received the items so I reported them to corporate. I would never ever order anything from this company again this is the worst I ever experienced ordering stuff online.

Ive ordered from venus several times. Ive always received my order in 3-5 days. Everything fit perfectly. 4 yrs ag i ordered a bathing suit and the top was to small. No problem at all returning it and receiving another. The clothes ive bought are well made and exactly what the picture depicted. Some of you seem awfully bitter. Is it possible you ordered styles that just werent for your body type? In 19 years ive never had a bad experience.

I ordered three tops from Venus. Two were ill-fitting so I notified them I was making a return. They e-mailed requesting that I wait to mail the return until I received a POSTAGE PAID mailing label from them in the mail. I got the label, returned the items and then received an e-mail notifying me my return had been completed and showing a $6.95 charge for the return label and a $9.95 charge for return shipping deducted from my refund. Really? I could have printed a label free myself and probably gotten a better postage rate. I felt tricked and ripped off.

It was my first time ordering from Venus, I ordered over the phone and the REP was really nice to me I asked her if everything was true to size (example)- If I order a small it'll be small. Well to be on the safe side I ordered a medium for a trip to Iowa for a conference, and boots that went with it. Well I paid 2 day shipping and retrieved my items. Well the mini dress was below my knees and the boots where above my knees... Awkward if I do say so myself, ok so everything was to big yet it was in my size that was a little odd to say the least anyway what kind of pissed me off was my box the dress came in was ripped not ripped by (delivery) it's like someone popped all the corners of the lid and ripped the bottom of the box. Well this was in my eyes a disaster so I sent everything back and called customer service and told them my box looked like a hot mess, told the rep I don't want to be charged for the already destroyed package. She said I would be fine... Well I spent 2 day shipping, and a shipping return fee. I spent $108.95 and I am pending a return amount of $91.05. This doesn't seem fair because sending ripped packages and asking customers to pay a return shipping fee is just ridiculous. Presentation is something we pay doe as well and it would be nice if the representatives knew what true to size meant after the customer explains their personal size. Never again will I order from this site.

Ordered bum lifter jeans in dark wash the picture of the jeans on the website looked like they had faded detail i talked to the live chat and asked her what size i should pick after tell her my measurements she said size 4, when they arrived i notice that they looked nothing like the picture they were solid dark wash no fade detail like the picture, and they are way too big, then i went to walmart the next day and found some nice jeggings for half the price, and fit and look better then the ones i bought from venus, they think their worth a million dollars