Absolutely will never buy from them and will never reccomend them to anyone. I ordered $400.00 worth in clothing- they shipped the wrong item. They put boots in that I didn't order which cost me more in shipping and duty fees. So I returned everything and they supposedly refunded me. I had to call them 7 times to inquire why I hadn't received a refund but they insisted they refunded me. My bank said there was no transfer of refund, so I had to open a dispute. We won and now 6 months later they're charging me the money that they should have refunded me. They lied and now they're trying to steal from me! Absolutely furious. Worst experience I've ever had with a clothing company. If you don't want any issues don't buy from them!

So I placed a few purchases with Venus.com, was pleased with the items. However, I ordered a sweater and the neckline was so deep, my breast would have been hanging out, literally. I returned it with the label, that was supposed to be $6.95. Once the order was returned, I see that I have been credited $6.10. I have 1 person that tells me I can just add another item and I won't be charged. Another person telling me the label cost $6.95 and I am still billed for shipping. Another person who I have no idea what she was talking about and she didn't know either. Please save your self from this thieving company. I have asked them to remove all contact with me.

I ordered a dress with confirmation from venus officials that I would receive within 7-10 days as I was in need of a dress for a friends wedding which was in 15 days after the day I ordered it. I began to get nervous as I did not receive any confirmation emails that my order was sent or even a way to track my order. I once again created a chat with a venus associate and was rudely notified that I didn't pay the taxes and duties which was sent in an "email" (which I never received/ unprofessional) and from this I will not be receiving my order for another 12 days... I have ordered from many sites that are based out of the U. S and never had to deal with this type of paying. Not at all happy and will be sending my order back once it is received as my order is not worth an extra 100 dollars in duty charges

Not impressed customer from Canada!

I love Venus, and have ordered many great pieces from them. However, if you are a Canadian buyer be prepared to pay more - you will be charged a lot extra by Canadian customs. Usually if it says the item was made in the US you don't pay any duties, but even this has been inconsistent since I have been charged duties on US made clothing on occasion... I don't think it's Venus' fault though. With the bad exchange rate and duties on top of this I rarely order from them now :(

The Venus clothing line has the poorest quality clothes out of any retailer I've ever purchased from. You could find better quality clothes at a dollar store... or a garage sale! Most dresses cost between $29 and $79, which is outrageous considering that the material is so thin and not at all true to the pictures they show in the catalogs. All the models are beanpoles with boob jobs and major photo shopping! I'd like to know what Venus clothes would look like on a REAL woman please.

Of the 10 or so dresses that I've bought from Venus, only two of them were acceptable to wear in public. The other dresses are so scandalously short and cleavage baring that I wouldn't dare step outside in them! But if you actually like a dress you ordered from Venus, you're still going to lose. The dresses do not last and do not wash well. Even dresses that say "machine wash cold" on the tags look like wrinkled, torn up rags after one wash!

As other customers have stated, the return policy is appalling. Read it carefully before you purchase anything. The one thing I can say positive about Venus is that their swim wear is decent quality. But it's also very expensive. So it should be good quality! This company is a rip off.

So I ordered a whole bunch of stuff. About $250.00 worth. Then after I placed the order I read some of the reviews. I was so nervous after reading the negative reviews. I have to say- I returned a large portion of the clothing I ordered- I kept two shirts and the bathing suit I ordered. The dresses didn't fit and a few shirts were not what I expected- but I sent them back and received my refund immediately. I do think that what I was charged for shipping was ridiculous- I definitely agree with that. 6.95 to use their label plus 7.95 for shipping- I would have shipped it myself and spent less! But - the bathing suit- was amazing. I have a difficult time finding swim suits because I am a size 2 with a natural 34DDD top- So unfortunately it is very difficult for me to find swim wear and I have to pay an arm and a leg and the top is still usually not big enough. Can't even buy at Victoria's Secret! The suit I ordered from Venus fit better than any swim suit I have owned in 10 years. I couldn't be more thrilled with that! I did keep two shirts like I said- and I love them. So I guess it is hit or miss... Depends on what you order- and ship your returns yourself!

I just received my order today.The sizes are hit and miss. I'm 5' 10" tall and weighs 150lbs. I wear a size Medium in blouses. Just to cover myself, I bought large. Some of the larger fit and some are to big. But I can take them in. Now my experience went decently because A) I ordered over the phone (their systems are more up to date than the internet with reference to availability) B) I bought my purchases with a Pre-paid gift card for security reasons. Regarding the quality of the merchandise - out of ten, ten being the highest, I give them a 7. I will buy from them again. If anyone has any questions regarding my experience please feel free to comment.

35 days ago I returned 3 purchases which still are not credited to my account, and it has been 35 days already. I received an email saying the return was approved and the credit would take 7 to 10 business days on top of the 35 days already passed to be available on my account. This is an absurd! Also the reason I returned was because the quality and overall fitting of the dresses were terrible. I'm very unhappy about this purchase and I think the women should be aware of this, in case they decide to purchase anything from VENUS. This is a sign of disrespect with the customer not to mention disorganization. Another thing worthy to mention is that the customer service has no answers for real, and legitimate questions about the return delays and processes. How come they take your money with hours after a purchase and take over 35 days to reimburse you for the return? I think 7 to 10 business days is very reasonable, as other merchants manage to do returns, but 35 to acknowledge the return? + 7-10 days to process it and get your money back is ridiculous and dishonest.

First, even though their catalog has a Canadian address, they are US based and all their prices are in US dollars. This is not disclosed anywhere, so the prices are actually 40% higher than advertised. I only realized that after I received my credit card statement. Second, you have to pay customs duties, which is also left undisclosed. They only let you know that you have to pay more after the order is shipped. And last, it has been 34 days since I placed an order, but still no sign of it. Stay away from these scam artists.

The majority is overwhelming please which makes this one bad review sound like a sycho and way off base. This customer obviously doesn't have a normal physic to wear the clothing well enough to complement her body. The clothing looks outstanding on any moderately slender women. She should try Romanns site for bras and clothing. It would be a more suitable site to look into for her. I did really enjoy all the more acurate reviews which were many.