Awful experience. If you are ordering from Canada, do NOT order from Venus. I placed my order almost one monh ago and STILL have not received my shipment despite being charged for it already. I've ordered custom-made items of much better quality from other sites and have received the items within 8 days. With the exchange rate, duties & taxes, you will be much better ahead going to your local Winner's in Canada to get your vacation clothing.

I ordered 300.00 worth of clothing + a bathing suit through Venus. I am shocked to see all the negative reviews. Everything came in on time, was exactly what I ordered AND was high quality. I will order from Venus again and again. The clothes I got are PERFECT for my tropical get away coming up. Some of the dresses I got are a little long but that was to be expected as the website does tell you the length of each dress, and also I am barely five feet tall. I am normal a size four in dresses so that's what I ordered from Venus and they fit perfectly. Bathing suit was true to their size chart and also fit perfectly. I live in the U. S and will most definitely order from Venus again :)

I received my products yesterday and wanted to return them for a full refund. Of cause the terrible customer service wouldn't allow it. Not only do I have to pay shipping and handling but to use the return slip YES a piece of paper they will charge me for it. WTF seriously. Very last time I buy from them. Expensive cloths that are cheap and fall apart easy. Wish I could show you all a picture of what I got when I took it right out of the bag.

I purchased over $212.00 worth of clothes from Venus. Some of the items were too see through and not as pictured so I decided to return. They gave me a discount of $50.00 since I purchased over $200.00. My total was roughly 162.00 with shipping and tax. Well when I returned my items they totaled up to $112. In my mind I was thinking they must divide the discount into each item of the return. It would be the most fair thing to do. I returned a dress, and two tops. So when I receive my return they completely deducted the whole discount to my return. Out of the $112 I am only receiving 50 dollars back! Complete rip off.Not only that but the clothes seem so cheap and see through nothing like it is pictured. I was sad when Victoria's secret stopped selling clothes and when I saw this company I thought they would provide just as great service but it is a joke.

I ordered 3 separate orders as a new customer. The sizing was very inconsistent based on the item. I had returns on all 3 orders. I went to FedEx and personally paid to have the items shipped back so i didn't incur return shipping fees. When I received my return confirmations I was charged shipping on all 3 orders. I called customer service and was told that the offer code I used had a disclaimer that if you return anything you are charged shipping on the remainder of the order. I do a LOT of online shopping and never have i seen such a ridiculous thing. If you offer free shipping it's free shipping period not some retroactive crap that you put in limited places in the fine print. The rep offered no help and told me i should have read the disclaimer. What an awful customer experience. I had planned on ordering some additional items to try but based on this experience I can assure you that I will not order from them ever again. Apparently the $22.85 they charged me in shipping was not worth keeping a customer.

I purchased 370.38 in clothing, the clothes not only ran large in sizes but some where unraveling already and the fabric looks really cheap, also when returning the clothes venus doesn't cover pick up from fed ex and also charges you 16.00 as a return fee, and then charges taxes. I asked to exchange to of the bathing suit tops and some how got charged extra and also charged taxes again and another shipping fee, and by the end of everything I literally had to call five times for the remainder of the refund, and I only got 153.00 back out of the entire 370.38! This company has been beyond horrible and will keep every cent that they possibly can.

I ordered three items so far from them. A sequin maxi skirt, a jersey maxi skirt, and a bikini. The sequin maxi skirt looked NOTHING like the model shot. It was terrible quality and I returned it right away. Paid quite a bit for shipping back. I remember feeling robbed after it was over. The bikini was very very thin. I guess they probably photoshopped the model in their website shot because her nipples were not visible. The description said it was padded. It wasn't. Very thin. The jersey maxi skirt was only passable quality, nice thick fabric but didn't wash well. It developed piling after one wash. It was kind of cute but for $36, I'd like something a whole lot better that what I got. Save your money and buy beautiful clothing elsewhere.

I USUALLY TAKE A SMALL OR MEDIUM. WHATEVER I PURCHASE IS REALLY UNIQUE AND I NEVER SEE MYSELF COMING AND GOING IN ANY CLOTHES I PURCHASE. I TAKE A 7 IN MISSES SO I CHECK THE SIZE GUIDELINES AS THEY SOMETIMES DIFFER FROM ONE FASHION TREND TO ANOTHER... MY MOM BOUGHT ME A TON OF CHRISTMAS GIFTS FROM THIS CATALOG AND EVERYTHING LOOKED AND FIT... GREAT! I HAVE NEVER HAD A PROBLEM WITH THE CUSTOMER SERVICE BUT I ONLY WISH THEY HAD PROMO CODES LIKE OTHER ONLINE PLACES... AND THE SHIPPING WAS LOWER..

Summary:
The quality is similar to a department store while slightly cheaper. Clothing does look like the photographs, though of course they fit me slightly different than on the models. Sizing was good. I did not try to return anything. Overall: satisfied and will probably order again.

Details: After reading so many bad reviews I was kinda scared, but there were good reviews too so I decided to try it out. First of all, I don't usually order from catalogs (that's how I found out about Venus), and second I'm a hard person to size in general. Relevant info about myself: 5'4'', 105lbs, size somewhere between 0 and 2. I usually buy all my clothes from department stores and even with them, spending $50 - $80 per dress, it's hit and miss. I ordered two dresses from Venus and a pair of shoes. The dresses are great! Of course I can nitpick, but considering they were $30 and $40, they were about the same quality I'd get at the department store. My nitpicking: the coat dress I bought is too large in the chest area. It looks fine but I'd have to wear a cami or an undershirt if I don't want to show my bra off to everyone. The rest of the dress, however, is amazing. My figure looks great! The second dress - sparkle mini lace dress - I'd say it'd look more flattering if the skirt started lower (but if you're tummy isn't perfectly flat like mine the higher waist line is probably beneficial), and the dress just lacks an overall wow factor. That being said it does make my breasts look amazing! I'm not sure how it would look for those more endowed than I (I am a solid A cup), but for those like myself I would seriously recommend it. Finally, the shoes were fine. I did expect better on them and the ankle straps are way too big (I'll have to make my own hole to fasten the shoes safely), but I have no doubt that I'll be wearing them soon. As I've said, overall I'm satisfied.

Of course, canadians pay alot in duty and taxes but... It worth it.
I ordered several time from them and i was not disapointed. Quality of material on there dresses are very good and its true to size.
I usually received my order inside 4 or 5 days once the duties are paid.
They are a big competition to VS, they have a very good choice in summer and beach dresses.
I am waiting for bathing suits at the moment. Once receive i will review!

I returned a item almost 2 months ago. They shipped my exchange Feb 22 and I still have not received anything. I thought 2 months would be lots of time for shipping before my holiday. But apparently not. I've called several times as the email I was sent said 7-10 days. Customer service was no help at all. I asked if they would send me my bathing suit top express but they told me they wouldn't because it probably wouldn't get there on time. Very very dissatisfied with customer service!

I ordered the zip blouse and faux leather pants. The blouse is a show stopper. Everyone wanted to know where I purchases it. When I reveal it's from Venus they are shocked because like me they read the reviews but decided not to order. I always have to see for myself and so glad I did. I will continue to order from them. I am 5'51/2 and I weigh 145. I purchased a med in the blouse and a med in the pant. I hope this helps someone! :)