Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Venus

Venus

venus.com
resort, swimwear, casual womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.


venus.com
+1 888-782-2224
USA
Venus is part of Bonprix
Founded in 1984
Clothing item from VenusFashion apparel by VenusMerchandise from Venus clothing lineVenus fashion product

Business Highlights

General

Parent Company: Bonprix
Year Founded: 1984
Target Gender: women

Shipping

Shipping Cost: $7.95
Free Shipping: no
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: unworn and unwashed clothing will be accepted as returns
Return Cost: $8.95 fee

Sustainability

Recycling Program: no
Responsible Materials: recycled

Product

Style: resort, swimwear, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: email, chat, phone
Support Phone: +1 888-782-2224
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: Swagbucks, Rakuten

How would you rate Venus?
grey stargrey stargrey stargrey stargrey star

Venus Reviews Summary

Venus has a rating of 1.9 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Venus most frequently mention customer service, credit card and return label. Venus ranks 225th among Swimwear sites.

service
157
value
169
shipping
165
returns
134
quality
169

We monitor reviews for authenticity

Canada
1 review
4 helpful votes
Follow Stephanie L.
Unfollow Stephanie L.
Share Review
Report Review

FABULOUS!
July 23, 2016

I'm very curvy size 14/16 and big hips $#*! area. I was very cautious when I ordered not thinking the clothing or quality would be good but I loved the maximum dresses I saw on line and had to have them! They arrived and I ripped open the pkgs and tried them all on. I am in love I bought 5 maxi dresses and a skirt and they all fit my curves like a glove. The quality is really nice and stretchy to. I highly recommend to anyone. Love their clothing I'm hooked! Bc Canada! Also very fast shipping!

Date of experience: July 22, 2016
District of Columbia
1 review
6 helpful votes
Follow Amy S.
Unfollow Amy S.
Share Review
Report Review

This was the first time I shopped at Venus.com. I was a tad skeptical based on some not-so-great reviews I read concerning the fit/quality of the clothes and the return process. Well, I took a chance and ordered some clothes for a Vegas trip. All in all I ordered a dress, wedge sandals, skinny jeans, and 4 tops. Everything fit true to size, looked the same as it did online, and the quality was really good too. I did have to return a few items but it was because I changed my mind. They provided return shipping label in the box and the instructions clearly indicated that if I used their label I would be charged a shipping fee of $6.75. No big deal. In about a week I received an email saying my return was received and I should expect a refund within 5-7 business days. I got my refund the next day. In some of the reviews I read some folks were pissed about that fee. Honestly, providing that label upfront and just offsetting my refund was a heck of a lot easier than wasting a lunch break, standing in the line at the post office. I have been very impressed by the whole experience with Venus.com and will definitely continue to shop there.

Date of experience: July 21, 2016
Canada
6 reviews
26 helpful votes
Follow Nathaly J.
Unfollow Nathaly J.
Share Review
Report Review

Screwed by Venus
July 21, 2016

They are cheats and liars they charged me in USA $ after asking what country I am from making me feel as though the price that was there was the price in Canadian$ then they sent me an email telling that I had to pay another 50$ upon arrival. I just filed with the better business bureau more ppl should do this to stop this scamming.

Date of experience: July 21, 2016
New York
1 review
7 helpful votes
Follow Kristina F.
Unfollow Kristina F.
Share Review
Report Review

I returned a $22 item because it did not fit and use their prepaid $6.95 return label. They deducted that plus an additional $12.95 for shipping! So now I was refunded just over $2 for a $22 item. I will never order from them again. There are so many other options out there. Plus the bathing suits are nice but the clothing is total crap quality

Date of experience: July 20, 2016
Canada
1 review
7 helpful votes
Follow Irene J.
Unfollow Irene J.
Share Review
Report Review

I ordered 3 dresses from Venus, and I understand that I will pay duty and taxes when ordering from the USA, but when Venus shipped me the wrong dress, I thought no problem, I'm sure the will just credit me the difference of the cheaper dress I received and I will just keep it and give it away, but no, they want me to return the dress to credit me the difference! I would cost me more to ship it back and pay taxes and duty again for the right dress! They even had the odasity to say they would not charge me for the right dress! Duh, I already paid for that dress! So, I'll just eat the cost difference and keep the dress.

*******DO NOT ORDER FROM VENUS IF YOU LIVE IN CANADA*******

Date of experience: July 7, 2016
Virginia
6 reviews
16 helpful votes
Follow J F.
Unfollow J F.
Share Review
Report Review

I am happy I didn't see this site before my 1st order. I'm 5'6" 145, size 8/M, curves, long legs. I feel like Venus clothing is designed for my shape! I got 3 tops, 2 maxi dresses, and a swimsuit set. I'm happy with all of them! The maxis aren't super high quality fabric, but I got them on sale at $22 & $24, which is a good price for them. They have comfy stretch and look pretty & casual-sexy. The swimsuit is GREAT, best one I've bought in a long time! Love the "Marilyn" swim top for the "D" that I am. Sexy yet classy. I chose items really carefully, styles that I already know will look flattering on me. I zoomed in on them, checking what fabric, sizing guide. I got an offer for a $25 gift certificate if I order $50 minimum, so I'm guessing if you like them, they incentive to buy again, yay!

I haven't wanted to return, so I can't speak to that. But reading other reviews has me continue to be vigilant at ordering things I will truly want, so that I don't rely on "I can just return it if I'm not sure."

Date of experience: July 1, 2016
Texas
1 review
16 helpful votes
Follow Renee P.
Unfollow Renee P.
Share Review
Report Review

I returned two shirts totaling $52.20, so was confused when I was only refunded $32.30. I was expecting $6.95 to be deducted for the return label fee as stated on their site and is completely reasonable and in-line with what a lot of other companies do. However, in addition to the $6.95, they ALSO deducted a $12.95 shipping fee. So to return to small, lightweight shirts, in the plastic bag they originally arrived in, I was charged a total of $19.90. Complete scam and will prevent me from ordering from them again in the future. Also, no where on their site does it say you'll be charged additional return shipping. The shipping label fee is mentioned, as is the fact that you will not be *refunded* any shipping charges, but it doesn't state you will actually PAY return shipping. I thought that's what the $6.95 was for...

Date of experience: June 30, 2016
Virginia
1 review
3 helpful votes
Follow Dee K.
Unfollow Dee K.
Share Review
Report Review

I have had no problems with service, shipping, quality or size. I get tons of compliments when I wear the sun dresses and tops I had bought. They are different than you can buy at a store. I like earning rewards, when I use the cards. And the times I've called in, I had no problems with customer service. I have never had to return anything, so I can't speak on that. The swimwear is pricy, but it seems to be everywhere.

Date of experience: June 30, 2016
Washington
2 reviews
4 helpful votes
Follow Julie T.
Unfollow Julie T.
Share Review
Report Review

Nice clothes
June 30, 2016

I love Venus clothes. I think clothes make feel very sexy. Good prices too.

Date of experience: June 29, 2016
California
1 review
7 helpful votes
Follow Robin F.
Unfollow Robin F.
Share Review
Report Review

I have ordered several times from Venus. Maxie dresses, blouses, hoodies, pants, etc and have only returned once (Turtleneck blouse, the neck was not "snugged" enough. The only advice needed is you may need to order a size larger.

Date of experience: June 28, 2016
Guam
1 review
52 helpful votes
Follow Catherine F.
Unfollow Catherine F.
Share Review
Report Review

I was just about to buy 2 or 3 swim suits, but not now! Thanks for the heads-up!
Where is everyone getting swim suits now that Victoria's Secret is winding down their swim suit site?

Date of experience: June 27, 2016
Georgia
1 review
13 helpful votes
Follow Shera A.
Unfollow Shera A.
Share Review
Report Review

Never again!
June 22, 2016

I've ordered twice and will never order again when I received my dresses they look nothing like the pics! Took so long to get them and then they sent it to the wrong address! Very disappointed

Date of experience: June 22, 2016
Ohio
2 reviews
19 helpful votes
Follow Monique W.
Unfollow Monique W.
Share Review
Report Review

I was going to order from you website but your reviews are very bad, have you improved your return policy? If I pay for a return shipping will you still charge me? If so I will pass!

Date of experience: June 22, 2016
New Jersey
1 review
8 helpful votes
Follow Katrina C.
Unfollow Katrina C.
Share Review
Report Review

Cheap.
June 21, 2016

Totally dissapointed. Thin material. Absolutely the poorest quality of clothing. I've seen better quality at Wal-Mart or a general store. Will never order from this company again.

Date of experience: June 21, 2016
Texas
1 review
3 helpful votes
Follow Janey H.
Unfollow Janey H.
Share Review
Report Review

Venus is awesome!
June 21, 2016

I have purchased several items from venus, tye dye dresses, bathing suits, shirts and long skirts, they are exactly like the pictures and as described, colors are the same... just saying I am 5'6 this is the perfect size for long dresses. The only problem I have is a lot of clothes I want to purchase they no longer have, if it sales bring it back... venus takes orders very quick and ships very quickly, don't blame them for shipping when it gets to your address late that falls back to UPS, USPS or FEDEX, whoever the carrier is, but so far no problems. I give them a big thumbs up, and will continue to buy from them. Some of the reviews on here are just utterly ridiculous.

Date of experience: June 21, 2016
South Carolina
1 review
12 helpful votes
Follow Angie F.
Unfollow Angie F.
Share Review
Report Review

I ordered and paid for 2 day shipping on a bathing suit for vacation. Received an email next morning stating order received and n process. 4 days later still no bathing suit so I called and was told card declined, interesting since this is a debit card with $4,000 balance on it. Wonder why they would not have called me or emailed me to ask if maybe I entered card # incorrectly, etc? Operator offered to reprocess card during that call but my thought it that if I had to chase them for the business, they do not need mine, after all. I canceled order and canceled catalogs too. No thanks, Venus needs to be proactive with order issues. What is point of emails or phones numbers? Come on, whoever ran card, could have called and they would have kept the sale. Oh well, I lost but so did they! Angie from the East Coast.

Date of experience: June 16, 2016
Minnesota
2 reviews
18 helpful votes
Follow Vee V.
Unfollow Vee V.
Share Review
Report Review

I sent in an exchange, I paid $39 for a dress and was exchanging it for a $34 bikini top. I paid for my own shipping and got a tracking number from UPS. They deducted the $6.95 shipping label from my exchange anyway, and now refuse to refund the $5 difference. What in the world?! The quality of the clothes is also garbage, another reason for my return on the dress. I figured a bikini top would be so bad, wrong, the underwire came poking through. I'm not going to bother with the return hassle on that one. Do not purchase from them.

Date of experience: June 7, 2016
Virginia
1 review
20 helpful votes
Follow Sandra O.
Unfollow Sandra O.
Share Review
Report Review

Credit Card Fraud
June 2, 2016

I ordered a dress from Venus, it arrived as ordered. About a week later I received another dress of the same kind, I called to let them know two dresses were shipped and it was returned. About a week after that I received a credit card bill for the second dress. Someone at the company opened up a charge card in my name and the dress was charged to that account. I spoke with someone on May 5th who stated the account was turned into the fraud department and the account would be closed. On June 1st I received another bill with double the amount due to late fees. I called again to report the account being opened without my authorization and was again told the account was closed in May The operator assured me it was closed again this evening. Nothing there is worth the aggravation.

Date of experience: June 1, 2016
California
2 reviews
14 helpful votes
Follow Madeleine f.
Unfollow Madeleine f.
Share Review
Report Review

Returned a 34.00 dollar item and received a credit for 14.00 dollars. The 6.95 shipping charge is pretty standard but why was 12.95 dollars deducted from my credit amount? I have never heard of anything like this, needless to say this was my first and last purchase with this substandard site.

Date of experience: June 1, 2016
Canada
1 review
13 helpful votes
Follow Patricia P.
Unfollow Patricia P.
Share Review
Report Review

I bot a bathing suit on May 5 thinking it would be here in 14 to 21 days but the reality is they will not allow you to pay the duty and taxes for 21 business days which is a full month. They cannot track thier items and they are rude when you inquire. I asked where it states on the website that they will not allow you to pay the duty and taxes for 21 business days, talking monday to friday, and I was told it doesn't. I advised I could not pay the duty and taxes and was told that you can't for 21 business days and they cannot tell you anything for 21 business days as to where it is all they can say is it's been shipped and if you don't want it don't accept it and it will be returned. I asked how long it's going to take for the bathing suit to arrive and was told not until June 13 can I pay the duty and then it only takes a couple more day before it's here. Are you kidding me. It takes a month and a half to get your item and you are paying for shipping go figure. I will not buy anything from them again. They took the money right away but they don't let you pay the duty or taxes. Their shipping is a joke.

Date of experience: May 30, 2016