I've bought from Venus for the past 3 years and they are perfect! Sexy but classy is all I can say. There's a huge problem going on and ppl are using Venus's pictures and they're are taking orders and they're making the clothing as they go. It takes forever for the clothing to get to you and the clothing isn't made good at all and the customer service from these ppl are just ridiculous! These ppl are pretending to sell Venuses stuff and Venus is paying for it in a huge way. Ppl don't trust them, ppl are giving Venus bad reviews, ppl are accusing Venus of things and Venus is trying so hard to STOP these ppl from doing this by suing them because they are selling you things that aren't venuses products. Please do your research before you get something that's not made from Venus. It happened to me two separate times. But not once with Venus. I called Venus directly and the woman I spoke with was extremely nice. She said she has to explain to so many that they're legit and all kinds of things. I honestly don't think they deserve any of this. It's not coming from Venus, I can guarantee that you will get exactly what you order and you'll love what you order. Just make sure it's straight from Venus, don't look at a picture and click on it cause you saw it in Venus cause you won't get what you ordered. Customer service is always pleasant and their clothing is always perfect when it's straight up Venus. Get catalogs and order from them, don't order from Amazon cause again they're just pictures and not straight from Venus. I've trust them and so many do as well and have been ordering way longer than I. Venus is a very trusting place.

I purchased three dresses that I received from Venus. I decided that the material was too thin and cheap for me so I sent the items back using their label.

I was expecting ALL of my refund back minus the return shipping 6. 95. 00 Well, I received partial credit back to my credit card and a CREDIT SLIP for $15.00 to use towards future purchases at Venus.

I told the gal I didn't want a credit slip and NO where on their site does it say you will receive partial refund and a CREDIT SLIP if you are dissatisfied.

I asked the gal to close my account immediately and refund ALL of my money and she said, I can close your account right away and you can give your credit slip to a friend to use.

I said no, and she said their was nothing she could do about it, when I asked to speak to a manager she hung up on me.

I ordered a bathing suit in a size 12, every store I've shopped in, the 12 fit me and at times I needed a 10, the Venus bathing suit was too tight so I had to pay $7.95 to have it shipped and $6.95 to return, it's a total rip-off. One other thing, it's impossible to stop their e-mails from coming, I've unsubscribed 3 times to no avail, then called and they supposedly connected me to their IT team who said the twice a day e-mails would definitely stop, they are still coming to me. Stay away from this place, they don't even deserve one star.

So I have LOVED Venus for Years! I am not a small woman because my shape I can go between a size 14-18 depending on the Item. I have been able to buy tons of things with Venus and have always been so Happy, never had a problem with shipping and handling either. This latest Order I cant say I am as happy with! I have this Emerald Dress I got years ago and Loved! So I was soooo excited when I saw that now had a black and purple Version of "the same dress". I got my Item and pulled it out of the bag. First thing I noticed was the Material was Different. It was a lighter thinner material. The other was a nice thick strechy Material. I would call this new Material Slinky and see through. Not at all the same, but I put on... Yeah, the stich of this dress is not great. Its a little off kilter and its no wear near as long as the other dress and way way more see through in the Black version. I still like enough to keep because it can be worn, but its not anywere near the quality I expect for Venus! They best grt their acts together, maybe go back to having clothing made in Lithuania rather than China! I looked at the tags... That is the differance... Everything made in china seems to be cheap and crap quality now n days... So if Venus is now getting their Items made in China then the great quality they used to represent is no more. Maybe new owners, who Knows... But if they read this, I highly recomend you switch your manufacturers back to the old ones! Or your business will suffer a great deal.

Did not receive my order... Then told by customer service "did the shipping receipt state it was on back-order"... Hummm it didn't state it was on back order at time of ordering, shows the item was shipped, no notifications, just not received and nothing denoted... Worst customer service, no advance notice, they just don't come through and are good with that... And unless you follow up you will never see what you purchased - stay away from this company it's a sham

A huge sigh of relief! I recently placed a $200 order that I received within 3 business days- I ordered 3 swimsuit tops and 2 different bottoms and a cover up. My intent was to pick one and send the others back but I am very pleased to say that all of them fit just right and I am keeping all of them! Being able to mismatch sizes between tops and bottoms was a huge help. I am a curvy girl and finally feel comfortable wearing a swimsuit after not doing so for quite some time! So overall- the size and quality are a hit for me... I can't comment on the customer service since there was no need to contact them.

I am really surprised by all these negative reviews... I had my girls in my wedding order this teal wrap dress and it fit everyone beautifully... I buy many many cloths from this store and have never had any issues. Many of the shirts and bathing suites were purchased a few years ago and I am still wearing them... I love their prices and have never had issues with the size or quality. I will continue to order from this store... Thanks Venus!

Ordered 100$ of stuff and received within a week. The clothes do run on the longer and larger size but the swimsuits fit amazing especially if you are one size on top and another on the bottom. Returned two items with the label they gave due to being large they kept me updated by emails when they received, processed, and shipped out the new items. Everything processed and new items revived in 2 1-2 weeks. My best friend has placed several orders and returns without issue as well. The sizes that come in bra size are right on, the maxi dresses, skirts ect run long and go down one size. Never ordered shoes, pants, or accessories. Would love to here if they run big as well?

I ordered a bathing suit in a sz 6 and it ended up being a little snug. I looked online and there was sz 8 available. I called customer service and they said to fill out the return for and put what size you want to exchange for. I asked if I should order the size I want right now and get a refund on my credit card when they receive my return. The woman said "no there's plenty in stock." after I sent it back in the mail I noticed that they were now sold out of it online. I called and all they can say is "there is nothing we can do about it, we will make sure the person you spoke with is retrained" now I'm out a bathing suit and $6.95 for returning it

Venus has very cute clothes and swim suits and they fit very well. The quality is usually good, but I've had a few pieces that were not good quality. Their customer service is probably the worst customer service I have ever come in contact with. I'd rather contact my cable/phone company than Venus. If they make a mistake on your return, they will charge your card without your permission. When you fill out their contact page, it says they will respond within 24 hours. So far I'm on day 4 without a response. If you plan on keeping everything you order, you will be better off. God forbid you have any returns, be wary. Keep track of what your returning and what they are refunding you, because chances are they'll get it wrong.

I've shopped at Venus now for several years. Typically place my orders online but this last order was a last minute deal so I called and placed my order on a Wednesday evening was assured if I paid for next day shipping that my order would arrive on Friday. Well I've been a customer for a while so when I didn't receive an email on Thursday that my order had shipped I called about noon and was told it would ship "today", still no email called again about 6 to follow up and the supervisor says it will arrive Friday. Well it's Friday I check my email and yes it shipped but tracking was not available all day so it's 5pm no delivery so so I call ask to speak directly with the supervisor and she was rude and nonchalant and said oh well it didn't ship out until this morning because some of your items were not available but I will credit you for the shipping fee. So, not only did my order not arrive but I would've never known that the entire order wasn't there until the order actually arrived. So I tell her that is not acceptable and that I want my entire refund immediately that I shouldn't have to wait 10 business days because they messed up to which she basically threatens me and says that she will process the refund but if I don't return the merchandise upon delivery that she would go back in and charge my account and again very very rude! Like I was inconveniencing her. Well Venus after 5 plus years you lost my business and not solely because of the oops but the customer service was awful!

I only buy their swimsuits because the prices are reasonable. But as the saying goes, "You get what you pay for." The quality is just ok. I'd rather spend the same $ on a name brand that's on sale. Anyways, my swimsuit from last year didn't hold up so I decided to buy a different one this summer. I bought three swimsuits knowing that I'd have to return 1 or 2 of them. I used their $6.95 return label. However when I got my confirmation email, I was also charged $7.95 for shipping. When I called to complain, I was told that, after returning those two items, my purchase was now below $99. Hence the additional shipping fee. I shop various sites online and have never heard such a thing. Lastly, it takes 5-7 business days for standard shipping which is way too long versus other sites. I'm very disappointed with their business practices and taking my money elsewhere.