Every time I have order from Venus the clothing is very cheap made thin or the wrong size, you have to pay for the return. Also watch your Bill because the charge you and extra $2.00 dollar a month for amount on your bill, I pay the balance on the statement off didn't check my bill turn out my balance was 95 cent end up paying a late fee of $25.00 dollars, customer service was very rude, the clothing are so cheap, I want to close my account but I have to wait until they get the return. Think they clothes was made in China. So please don't shop at Venus.

I placed an order for over $500 on May 10th. Payment was taken from my credit card from the site. I then received a voicemail stating that I needed to verify my billing details. ( I did so the following day May 11th). The 'representative' I spoke with told me -AFTER- I verified everything that the products would be shipped out the next business day (Monday 12th). It's now May 18th at 7pm. I went online to check my order... still nothing I have now been on hold for over 25 mins... finally someone took my call and she's had be on hold back and forth for another 20 mins. She later came back to tell me that there is no record of me calling and verifying my information. So just like that... everything I ordered and have been waiting for as I wanted these items for my bachelorette which is in less than 2 weeks. This goes far beyond HORRIBLE customer service... this is such a huge disappointment to me as I had already planned my outfits around what I had ordered. Had I known I'd be treated this way, I would never have ordered from them and done so elsewhere where I'm sure I'd have received better care and service and the most important- the products I ordered. I now have to go and try to find alternatives for my Bachelorette party.
I will absolutely tell everyone I know that even remotely trusts in this company NEVER to order from you and I will ensure I do so on all my social media accounts.

To make an extremely long story short, the only thing that Venus got right about my order was my Ship to address. The Customer Service Dept is NOT all on the same page & THEY LIE, the warehouse pullers are obviously illiterate, as well as the packers, I originally had NO qualms with the shippers until my "supposedly" UPS RED next day air turned into UPS 2Day, & the poor poor poor floor manager couldn't have been more apologetic, I hope she gets a NEW job

First I get 1 item in the mail and it wasn't even what I ordered. I sent an email and they told me they had to look into it in the tracing department because they said it shows that it was delivered, which wasn't the issue, I received a package, just not MINE. Then I talked to a live person in a chat and they told me one of my items was no longer available, I said send me the rest and when they find MY package, send me that last item and to send me everything with 1 day shipping. They send me an email saying that I had a package that was going to be shipped in one day (in the morning) it was just waiting UPS pickup and fast forward 8 hours later, it's STILL waiting for pick up. Then I get another email saying "sorry that you returned" an item that I WANTED and was in stock.
They never told me what to do about the item that I received...
Not only am I confused, but I think everyone over there is too!

I have shopped online Venus for 9-10 years my closet is 50% Venus clothing. Some clothes are good quality and some I returned are horribly cheap. I love the syles and colours. For the past year i have been trying to unfreeze my account. They froze my account after there own mistake! I had three seperate orders that never showed up and when i called them the customer service agent said she could not find the orders on her end and that she thought it was fraudulent and that i should refuse the charges for it on my credit card. So i took her advice and did just that! Then they froze my acount not letting me make orders. I talked to custer care again and she said she was emailing the finance department. This is the same response as last 3 times ive called to get this rectified. I have never recieved a call back or an apology for there mistake! In fact there representative said they have probably refused me as a client. Hu! 9-10 years of my Canadian money and expensive rate shipping down the drain as in not appreciated at all. So disapointed and pissed off. I love fashion and do love online shopping! It really is there loss! Very poor service.! Uh hu! And get this if i want to unfreeze my account Venus wants me to pay for the 3 orders that i never received and refused on my credit card by the advice of there customer representative. Go figure! Get real eh!

The fabric/material is thin and the quality of the clothes are cheap. They have cute styles, but once you receive the item, it will be noticeably different from what you ordered (colors will be off, fraying, etc.). I am in the process of returning a dress and noticed that they will deduct $6.95 from my refund for return shipping. I'm done with Venus. I came here because I can't even leave a review on their website for the item I'm returning. How Sway? SMH

I ordered four bikinis from Venus. Everything fit great and came in a timely matter except one of the bikini tops I needed to exchange for a different size. I placed my exchange order on April 4th with the promise it'd be in stock and shipped on April 28th. It never shipped. I went on an extended vacation (would have been nice to have my bikini for it) on May 2nd which is when I called to change my mailing address and was told it'd be shipped on May 6th. When that day came and went I called again and was told it would be shipped May 13th. When that day passed I called again and was told it'd now be June 22nd. I will NEVER order from this company again which is a shame because I really like their swimsuits. I asked if they could give me some sort of discount and the representative said no. On their website the exact bikini top is less than the price I paid so I asked to get that price and that was the least the representative could do. I am extremely disappointed as my vacation and summer will be over by the time (if and when) the bikini is shipped. With so many other retailers to buy from I will never shop with Venus again.

I ordered a dress from venus.com as it looks so fantastic from their webiste, however I feel so disappointed upon received the dress for its poor fabric, wrinkles and very thin, this dress is made in China. I contacted the customer service asked how could I leave a review of the dress, they said: you need to wait 3 - 4 weeks for us to send you an email and reply back with your review. Wow... 3-4 weeks? No chance at all to write a review directly to their website. I am returning it, even they provided a free return label but I read the instructions that $6.95 will be deducted from the cost + shipping cost is also the responsibility of customer. Now I am hoping they will refund me the balance.

The customer service is horrible! I put in a $450 order. They confirmed the order, but I hadn't received any shipment notices after a week. I contacted them and they said they were working on an issue with their credit department. Fast forward another week and I contact them through online chat. Now they don't want to ship to my work where all my packages ship to, they only want to ship to my home. I told them my home can't receive the items, and it's too much to leave outside for anyone to grab. At work, my receiving department can inspect packages and sign for them. No, they'd prefer to ship to my home and then disconnected the chat. Today I got back in to see what's going on with my order, since I haven't received any calls or emails. The response: "Unfortunately our credit department was not able to reach you on time to get the order shipped and cancelled the order due to non-response." They cancelled it for "non-response" but I have no emails, and no missed calls on my cel and my work number is answered from 6am-10pm. Apparently, the credit department attempted to reach me telepathically! Although you'd think this could be the most efficient way, if it doesn't work I'd assume "customer service" could try and use more conventional methods, right? Nope. No warning, no attempts, just cancelled it. Maybe I got off cheap on this one; I just saved myself $450. I will not be re-ordering; I don't see how it could be worth this aggravation. Good luck to you if you're brave enough to fight this hard for cheap clothes.
PS- They charge you for returns, so I've been told you should make sure you like gambling on ill-fitting cheap clothes prior to purchasing.

Purchased 2 swim suits under the free shipping. I returned them both and "I" paid for the return shipping. Now I get my refund and they charged me $4.95 because I sent them back! So much for free shipping!
Will NEVER order from them again! Plus, their suits fit like crap!