I've placed many orders with Venus.com and I've always received it quickly. All of their items are true to size and comfortable. Of the many orders that I've placed, only one was shipped incorrectly. Mine and another customers orders were accidentally switched. When I called, I spoke to Helen and she was absolutely helpful. She overnight my correct order and did not charge anything to ship the incorrect items back. Only one item has ever not fit but my sister could wear it, so it worked out. Love this company and I will continue to shop here!

They literally ruined my checking account by processing multiple charges without authorization for one order. I spent days trying to correct a charge that a supervisor issued to my account when she was supposed to actually credit the first additional charge. I ended up having to endure a magnitude of consequences after three charges went through my account instead of one and the episode cost me over $100.00 in fees overall. This was after three other charges were processed and then reversed. There have been a dozen transactions through my bank account over one purchase.
I spoke with another supervisor who told me I had to call my bank and ask them to reverse the extra charges from Venus and gave me a random authorization number which she could not define to any degree. My bank ended up having to apply stop pays on my account, but the funds can remain unavailable to me for up to a ten day process.
I had received a catalog by mistake and couldn't have more regret about having responded to the marketing and placing my first order without looking up reviews about this company.
Venus is literally FRAUDULENT!
In addition, I used my billing address at my P. O. Box as a shipping address. I was told I needed a physical address to process my VISA, but the representative would add a special note to my order making sure the order was sent to my P. O. Box. Two days after my order was placed I had not received a confirmation email, so called & found out the order was processed and shipped to the physical address where I cannot receive packages. I am literally exhausted from the hours of phone calls through the three days after placing a simple order. I am astounded by this ridiculous episode and won't be fully recovered from it until my funds are finally released again.
What a huge mistake!

I am horrified at the quality of the products and the customer service of these people. They hang up on you repeatedly. Please note that the wash once will apply to this group... meaning once you wash it, it will fall apart. I tried to return an item outside of their policy even though they lost the order and I did not receive it in time for my trip, and they would not accept the return by the time I was going to use it again. One way return policy even though all the items are still selling on their site. Their sizes are out of wack, and the quality sucks. Spend your money elsewhere folks.

Prices not great for most items, and I wasn't happy with the jumpsuit I ordered. I would have returned it, but having to pay the shipping costs coming and going, I would have incurred about 50% of the original cost of the merchandise, so I decided to keep the item. I'm not ordering from them again. Who doesn't have free return shipping for unsatisfactory items, in this day and age? Walmart & Amazon have stuff at least as good for less, and no-questions-asked returns.

I paid extra to receive two suits in two days for a vacation. When they were not received within 3 days I cancelled. Two weeks later money was taken from my account and the suits were received the following day, after I had cancelled the order. I was refunded the extra shipping I had paid immediately, but am still waiting almost 2 weeks after returning the suits for my refund, all of which should not have been taken from my account.

One star is way, way too high. Venus is a "Bait & Switch" co. NEVER, NEVER shop hear. I made a large order, was promised a $50 discount. Did I ever get the card? How many follow-up phone calls must one make to get that card? I FINALLY was promised once again, weeks after the very 1st promise, that they would send me a $25 gift card. Excuse me? Why didn't you send me it the last time you promised? Or with the original order as you promised? As if I ever want to deal with your co ever again when all they do is LIE? Why would I be happy after spending hours and hours of my time complaining, and not getting the promised item, with a gift card 1/2 of what was originally promised in writing when I made my order? They've got the absolute worst "customer service" jerks in the history of online sales too.

I'm a size 5 and can wear a size 7 in some brands, so I ordered Venus' size small. Their small reads 4/6. So after paying $137.94 including tax and shipping for 3 items, it took well over two weeks before I'd receive my items. The items I received read small however fit several sizes to big and I mean big! The sweaters even hang down to my knees and i stand at 5'7. So I decided to wash them in hot water to shrink them up. All I accomplished from washing was unraveling on just one wash, not one bit of shrinkage. What a waste of money!

I spent An hour going through all the items and got about 17 sweaters and tops in my shopping cart. Went to check out and got a message, "Oops! Your shopping cart is empty." WHAT? So I went back and AGAIN tried to put everything back in my cart. Of course I didnt remember everything so Venus lost some sales. Entered the shipping code. Went to check out and AGAIN it said my cart was empty. I'm done shopping on this site. Too much trouble to place an order so I'll spend my money elsewhere. This site is awful!