Exhange is bloody!

Long wait + Customs Fee!
I was happy the first time I ordered, by i had to exchange one of the items so i shipped it back. And when they had the exchanged I had to pay another customs Fee, plus waited 2 weeks + unhelpful customer service (i can imagine their poker faces, it seems that they don't really like their job, you can feel the negative vibes! Please listen to all the recordings of my call Venus people).

This was my first time ordering online and what a horrible experience. I took my time looking through many items and found a coat and dress, with hope it would be on time for my Christmas party, but two days later received an email saying the order couldn't be processed. The card shows it has been charged. I called three different times, first time the lady was so rude to me and sounded exasperated and annoyed, put me on hold for a long time then transfers me and I ended up having to explain the situation all over again to a woman who could barely speak or understand English. Second time I called I thought the situation had been handled finally and would be getting my things according to their rep, however two days later still no confirmation email which prompted my next call to the company. After one final attempt to get my order shipped and or get my money back, was yet again treated like an invalid by a snotty, annoyed sounding woman ( lots of sighs and talking slowly and repeating herself). So my advice is do your research about companies like this so you don't have a similar experience. How unfortunate that this is what you can expect these days. Side note: I had a great experience with Lulus and got a great dress for my party!

I bought a swimsuit I really wanted and I immediately paid my duties for it to come across the border to Canada. I haven't received my order in 10 business days when they said it would come in 3-5. I have a holiday coming up and had to last minute go out and buy a different NOT AS NICE suit because I couldn't rely on them to deliver in time. Really sucks and I'm incredibly disappointed. I will not buy from them again ever, but there customer service has been responsive.

Going on vacation and it was myBirthday week, saw the swimsuits on line. Thought to myself so cute soooo i told my boyfriend thats what i would like for a present and to wear on vacation in Mexico. Bathing suits arrived twice wrong. Third time, They said they would over night the suits since we were leaving the next day and they would come that Morning. Wrong again! They sent them across the United States. HELLO! Where Im trying to get is i just had a really disappointing experience. Thank you Venus now i have no bathing suit!

I've only ordered from this business twice and both times my order has been a mess! The customer service have no care or regard to the errors that are made. I've ordered a product that cost $50 they sent me a complete different item of much lesser value or no item at all in both situations. When calling customer service they are aware of the many schemes the business is making and have no care on correcting it. I am appalled on the way they do business! They may have nice things but don't expect to receive them! Such schemers!

First of all I waited over three weeks for it to arrive, the shipping cost was insane. I paid roughly $25 for the bikini top and $25 for the shipping (something I wouldn't normally do but so many people were recommending it and the website said 90% customer satisfaction, yet I can't find anywhere on their to place a review). It arrived and was way to big. US sizes are always bigger than AUS but because it goes by cup size I thought it would be alright. No. On top of that my first order went through and it was confirmed by the Venus employee I called that it had failed. I ordered again and confirmed it went through. Later the first order also confirmed no I'm going to have to wait for that order to arrive as well and return both of them! Can not stress enough that bikini shopping online has been the biggest mistake

I made one purchase from Venus and I am not going back. It is a legitimate company. It take more than a week to ship but they live up to their promise i. E. you pay they ship.

I ordered just one item, a long pleated skirt. I used their size chart and ordered a size up compared to what I usually buy. I understand I am not like one of their models but I am size small and I am tall. The skirt hangs like a sack on me. Nothing like on the pic. I decided not to bother to return. Just will donate and happily forget.

The quality while being OK doesn't justify even their "clearance price". The fabric gets wrinkled easily and this is not acceptable for pleaded skirt that cannot even be ironed.

As a bottom line, I am not a fan of buying cloths online. Tried with Venus and it didn't work. Their catalogs look presentable so get a free catalog, enjoy and recycle, and then go to a store where you can try things on :)