I have ordered from Venus 4 times now and each order has been for several items. I am very happy with the quality of their products and they have held up well. The size have been true to size as well. I recently had a glitch with a package delivery however Venus stepped up and treated me very well and I felt valuable to them. They shipped by UPS and UPS subbed it out to USPS. In tracing the delivery of the package it showed as delivered but I had not received the package. I submitted a lost package form with USPS and then called Venus to report this to them. They actually processed my same order of 7 items and it was delivered to me the next day and they waived the charges. Now this is good service. Luckily all my items were still in stock and I am a very satisfied Venus customer! I will continue to be a dedicated Venus shopper!

I've ordered from Venus more times than I can count. I've never had issues with returns when I have received something that didn't quite fit right. The online chat reps are very helpful if you have questions. LOVE the items I get from Venus. Much more trustworthy than those awful foreign companies that advertise on Facebook. Not even in the same category! (photo is of me in a dress purchased from Venus for a formal event)

I have been ordering from Venus for years and will continue to do so. They are a US company, NOT ONE OF THE SCAM CHINESE COMPANIES. I get a lot of my sweaters for work from here and have ordered from Venus before you had to start worrying about where you were ordering from. I have never had any problems with returns. Have been refunded to their terms for any returned product. Have never waited longer than a normal amount of shipping time to receive product.

If you would like to order a bathing suit in May and receive it in December due to ongoing back orders, this is your company! I have chatted on-line to be told that the arrival dates are subject to change. Subject to change 5 times!?! I called and the supervisor refused to offer any kind of refund or assistance. When asked to speak to a manager, I as told there was not a manager on the floor. Um, worked in call centers, been there, done that and there is ALWAYS a manager available. RIDICULOUS! If they continue to run the company with poor customer service and out of date web pages the company VENUS will no longer be in business. Heads up; If it says "back ordered" it means unavailable... you will not get your item on or even near the back ordered until date.

I ordered from this store 3 separate times and about 8 items overall. Everything fit perfectly and I thought the quality was good. I get compliments each time I wear one of the items. I have not had any bad experience at all and I hope to continue. I did not have to go through the returns process, so I cannot comment on that.

Got addicted to the clothes on this site. If you are not purchasing for a specific deadline, you can get great prices- the sales rotate. The online inventory is extremely accurate. You can stalk sizes they're out of and returns will pop back into inventory. If you're paying attention, you can grab them. Dealt with customer service three times- no issues. They were able to help me twice. Once was me trying to add an item to an order placed several hours before- once printed they aren't allowed to edit after that point. Timely order received and shipping emails. From FL to NY, I receive in 7-10 days. Some fabric is thinner than expected. Cable knit sweaters are a nice quality. Boots are nice. Sizing seems a little big, but I order around it... if it's a fitted item, order a size down. Overall a great experience. Mistakes happen. Be polite to customer service and you will get the same in return.

I occasionally shop on that site; one should browse through items for a long time because the clothes are way too "fancy" to my testing, or to be more precise- simply tasteless, with weird insets or cuts in the wrong places, or too much embellishments etc etc. Some items however are good. The quality depends... you should really read description carefully. I would say, the quality is somewhere between WMart and Target. What bothers me is that customer service. If you push the button "To Place An Order" -they'll be there for you from beginning to the end. But if it's about questions- good luck! They cut on you, even when you are already with representative, discussing your order status. It happened 4 times to me, so if you want them to stay with you, press 1 to participate in survey.
Also, they list back-ordered items as "shipped" in your order status ( which never happens with other companies) and I consider it misleading. I would never knew it but decided to check my orders online, since I was wondering where are items I ordered 3 months ago! VENUS, poor management! And you should do better training on people you hire. I am now questioning whether should I stop shopping here

Ive been ordering from Venus for years, Ive had to return an item or two with no hassle. And their merchandise is what you see is what you get unlike some of the other sites.

I purchased multiple items from Venus and several needed to be returned. It has been 10 days and they still have to travel across the state. If I would have known that the USPS label isn't really USPS but that they end up handing it off to UPS I would not have taken it to the post office because it sat there for 3 days. VERY disappointed. I would like my refund and it still has to go clear across the state of Florida. And then lord knows how long it will actually take them to process it. I love Venus but that will be my last time purchasing from them.