I've made 6 separate purchases from them in a course of 3 years, and I've never experienced a problem. The size chart is always spot on, they have an excellent selection to choose from, and the quality of the clothes has exceeded my expectations. This is my all-time favorite place to buy clothes online.
People have mentioned the shipping costs, and I'm a little bit confused? Shipping usually costs a lot... That's the deal with ordering almost anything. But it's not hard to qualify for the free shipping, because these are high quality clothes and therefore a little pricey-- but worth the cost.

I have no experience dealing with their customer service, however, so I can't give any feedback about that.

I bought 8 items from this site. I got a belly chain, pajama set, 2 bikini coverups, and 2 bikinis. I did actually really enjoy one of the bikinis, the pajama set, and one of the cover ups... but there is just way too many bad things to say about this site to really be happy about my purchase. First of all my belly chain broke just from casually moving it around to look at it. The other bikini looked nothing like pictured, it was awful. And they gave me a completely wrong item! I ordered a pink wrap dress and they gave me a blue paisley patterned slip dress! After paying over $100 just in taxes and duties to Canada, there is no way im going to even try to exchange or refund a single thing. So upset after spending so much on the items and to get it here. I will never buy from this site again.

I ordered several swimwear items before vacation. One of the bathing suit bottoms changed colors after being in a non chlorinated pool once and the top didn't change the same color. That was an $79 waste of money. I returned 1 coverup because it was hugely off size (maybe 4 sizes off). I returned another coverup because it looked like someone made it in "Sewing 101 in junior high" AND the fabric was poor quality and wrinkled really bad. The $6.95+4.95+... return fees sealed the deal for me on this company. I will unsubscribe to email list and any thoughts of ordering from the again.

I bought a dress didn't like it and since I live in Jacksonville I decided to drop it off rather than pay the $6.95 fee. 1st call I was told it takes up to 5 business days for refund now today I'm being told it takes 7 business days for refund. I told the rep, I will wait until Tuesday but if I don't see it I will be going back to their office. I know of no other company these days that takes this long to refund your money.
I have not ordered from them in years an this will be the last order... EVER!
It's a disservice to the customer!

Backstory, I was on my way to Philly for a long waited vacation. I haven't been on vaca for over 10 years. I ordered 3 dresses and applied the free shipping over $100. Paid the extra for two day delivery, hoping it would arrive on time. I even had a back up plan for one extra day. I received an email- stating they were processing my order. After not receiving on Day 3, I called only to find out my order hadn't gone out... they had a question and I they were waiting on my reply. $#*!! There goes my fabulous evening out.

I've had my Venus credit card for almost a year, just recently they started to charge me a late fee EVERY MONTH. I wrote and mailed my check on July 13th... due date was July 18th. That's 5 days to go from Pensacola Florida to San Antonio TX... WHEN WAS 5 DAYS NOT ENOUGH TIME TO MAIL A CHECK? I called customer service and they were unwilling to help me said I needed to change my due date time, how ridiculous is that? So I closed my account! I'm going to get in touch with the BBB and anywhere else i can get this info out

I return 3 orders in the same package and venus refund me just one. The customer service told me wait 14 days but when you treat the package, you treat the whole package. Doesn't make sense and venus turn in circle and doesn't want to refund me. I send 5 emails and nobody want to do his job. I asked to my bank the refund, I think its more easy. Don't buy something because the customer service is horrible and the clothes are very expensive because its bad quality. Venus is just big thief.

I am agree with all reviews. The clothes are so cheap looking!. Nice in the pictures but totally different in the reality. I returned a blouse that cost me $29.99 and my refund was $15. Really? They apply all kind of fees, they only tell you about the return label fee but they charged me with shipping again and $3 for something so my advice is "keep the ugly clothing" if you don't want to loose your money. Very disappointed with this place!

First of all their sizes are messed up. All the shirts I have ordered run super small so u usually have to order ex large and I normally wear a medium. Well I ordered an ex large tank top and when I got it the thing was way to big so I sent it back. My card was charged 15.94 but i only got credited 4.04. Guess I should have read their return policy cuz they charged me 6.95 to return it with the ups label and I dont get the shipping I was charge back when I made purchase. Not buying from them again.

Items I have ordered have not been equal to what was advertised, very flimsy for the materials used. Also, the site showed one of my items back ordered, when I phoned to find out how long, I was told the item was out of stock and my order had been cancelled. Low and behold, they had it back on the site as available at full price a short time later. Not cool. So, no, for the price, the quality does not match and cancelling an order on a sale item then making it available at full price a very short time later is shady at best. Never again.