Don't order from here ever. It has been such a NIGHTMARE. I ordered a package three weeks ago and was really excited to receive it the other night. When I opened it I discovered that inside was none of the products I had ordered and actually contained someone else's name and order form! Yet my name and address were on the outside of the package. How does that even happen? I called customer service and they were super understanding or so I thought. The man told me had upgraded my package to overnight shipping for free so that I would get it the next day... two days go by and nothing. I call again and the woman says that despite what that man said he never submitted for another package to be sent and that she could send one out to me and have it there a week later. Furious I said no I was told it can be upgraded to overnight shipping for free and she responded oh yes I can do that as well. Three days later and I still have not received my package. Cute suits for good prices but it is not worth all of this I will never order from here again. Here's to hoping I receive my package at some point!

I ordered some dresses then several swimsuits. The dresses were not impressive. I also had a very hard time finding. A bikini top that fit me. I ordered my bra size and they were huge. I combined the 2 orders into one package to return. I kept each order separate and sent paperwork with each. I used their return postage and expected the deduction from the returns. Although I was hoping they would only deduct from one order, no such luck. But what was unexpected was they ADDED shipping charges for shipping the items to me in the first place! I used a free shipping promo and they made me pay shipping when I returned. That is a deal breaker for me. They sell overpriced, ill fitting polyester, add deceiving practices and I am gone.

Horrible shipping practices and customer service is clueless. I'm still waiting for a dress i ordered for a wedding that never arrived. Customer service said "the order shipped on the 21st, but it's still in Jacksonville..." That's not quite shipped is it now?
Either way, the items I ordered are now useless and I now anticipate a refund request nightmare. What happened Venus?... I've ordered from you guys a few years ago and orders were received in the time frame expected, and in Canada too! I see this company going out of business soon because you can't keep their commitments to their customers. I definitely won't be falling for this trap ever again. Make it right Venus!

I ordered 3 items back in January for a trip in Feb. My three items arrived however one was wrong and a size 3x (Im a size 10). I called and the really nice man said keep the item and donate it to charity and they would ship me the correct item immediately within 3 business days in time for my trip at no charge. That same day I had to pay $17 in duty fees as I live in Canada before the item would be shipped. Well lo and behold nothing ever arrived. So numerous emails later they refunded my duty fees but not the refund for the dress. So I emailed again and again. They are prompt in returning emails Ill give them that but terrible at issuing refunds. I felt like they were hoping I would just go away and let them keep my $36 US dollars. In any event after hounding them I finally got my refund. This was my first experience with Venus and although I loved the two correct items they shipped me I dont have the patience to ever go through this again. Ill keep shopping Canadian!

I purchase clothes online and have for years. This is the first time Ive had so much trouble! Ive been waiting for my refund since May 4 th and they still respond with this 3-5 days bs! Its May 17th and Venus owes me 156$ which I doubt Ill ever get back. Their customer service reps sound awful. I asked her if my refunded was processed she said uhhuh. No consideration no manners just awful. So I asked to speak with a supervisor and the supervisor told me on May 11th that the refund had been processed to wait 3 business days. That was Friday and its now Thursday. When I emailed customer support just now they told me to wait 72 hours... I can tell time but can they? Just an awful experience.

After writing this they asked for my customer number and replied with the number..., still waiting.,.

I emailed them again and still the same bs... they must have prewtitten rebuttles because its literally the same thing.

Its friday the 18th now and still no refund... STAY AWAY!

Ordered something for my wife and paid for expedited shipping to arrive by mother's day. 2-day shipping, which has turned into 5 day shipping because they delayed shipping my order. I paid for 2nd day air, and tracking clearly shows it's being shipped via ground. Should arrive today so I can't review the product, but don't be in a hurry to get your order. Also, customer service has been less than accommodating in getting at least a credit back for the expedited shipping.

It's been a month, and I did not get my refund on my return. When I contacted customer service through the online chat system, the agent simply just copied and pasted a generic answer, and said "We have not received your return, sorry for the inconvenience. Is there anything else I can help you." I know she copied and pasted because she pasted it twice.

Well, she did not even try to help. I know I typed in my name and email before the chat started, with which she probably could have looked up my order, but she did not ask about anything, and simply pasted her answer. Her answer made me feel like she just wanted me to go away. I guess I am just going to pretend it's lost money. Do ever shop here.

HORRIBLE COMPANY, THEY DON'T CARE FOR THEIR CUSTOMERS OR THE QUALITY OF THE PRODUCT. THE CUSTOMER SERVICE IS AWFUL. THEY HAVE SENT ME WRONG ITEM, INSTEAD THE ONE I HAVE ORDERED, BY THE TIME IT GOT TO ME, THE ITEM I WANTED WAS SOLD OUT IN MY SIZE, ALL THEY SAID "SORRY" AND I HAD TO SEND THE WRONG ITEM BAC AND WAIT FOR TWO MONTHS FOR THEM TO GIVE ME MY MONEY BACK FOR THE MISTAKE THEY'VE MADE. THIS HAPPENED TO ME A FEW TIMES WITH VENUS. SO I SWITCHED THE STORES AND DON'T SHO[P THERE ANYMORE. THE CLOTHES 50%50 QUILITY SOMETIMES YOU GET LOW QUALITY JUNK AND THEIR REFUND POLICY IS HORRIBLE. I'VE BEEN SHOPPING THERE FOR 4 YEARS AND I GOT SO TIRED AND FED UP WITH THEM, SO I FOUND ANOTHER GREAT ONLINE STORE. THIS IS WHY I WOULD NOT RECOMEND VENUS TO ANYONE