On one order they claimed I ordered a top that I did not order but sent a dress instead. When I sent the dress back and asked for the correct item I heard nothing back then they charged me for the top I originally ordered but never received. One month later, still no refund.
Second order I placed among other things, I returned a top that was too big. One month later, I still don't have a refund. Their sizing chart is off on some items. Mostly too large. I can no longer do business with this Seller.

I've been ordering from Venus for 2 years. Almost everything I have ordered Fit as expected using their sizing charts and reviews. If reviews says order size down I always do and never have a problem. I would rate the quality of the cloths as great. They use a lot of viscose, elastic etc material which requires special laundering ( gentle cycle/ line dry) which if tag laundering is followed the cloths maintain their shape, size and color. I feel they represent their items well in the photos from quality and look. I have placed over a dozen orders and they were always shipped within 3 days with their free shipping. Yes on a couple occasions I ordered back ordered items that were canceled but that happens with all stores and it's not a regular issue. If you follow the size charts and read reviews I think you will be satisfied and don't forget to sign up for their text alerts of their sales for coupons! One thing I wish they would change is to allow anyone to write a review for their purchases. With the 60-100 items I have ordered I have never been invited to write a review which surprises me since if you buy that much clothing from them you must like what your getting. Just a thought.

I absolutely love my hoodie. I ordered it 3 days ago and I didn't expect it to come so fast.
It came in today and I put it on and it fit me like a glove. The color and the style are exactly what was shown on the model.
I was afraid that it wouldn't look the same as in the picture, but it looks and fits perfectly. I am so impressed and happy with the purchase and with the company. Thank you so much Venus for taking such a good care of your customers!
I will definitely buy here again.
Irina

So until now I loved Venus. Good quality clothes. I placed an order first thing in the morning.(8am) after reading that they can process same day orders if placed before 1pm on business days. So i placed my order and paid $15 extra to get the items next day on my $140 order. No big deal. I check online to see any updates hours later and nothing. I then reach out to online chat and the girl was so rude. She wouldn't answer any of my questions directly about my order so it was canceled. I called customer service to see the misunderstanding because I am aware that COVID has caused delays in many areas. When I spoke with another woman to see if she could reverse the order and have it placed but accommodate me with the extra money i paid on shipping that won't come in time. She said no. All they can do is re charge my card and hope in 5 days i get my money back from the other order. I will not order from here again. IN THE FUTURE PLEASE NOTIFY YOUR ONLINE SHOPPERS OF DELAYS

During this Co-vid pandemic I have been on the front line working 10-12 hours shifts since March.

I ordered a dress final sale, sadly I had lost weight and the dress was too big. The company REFUSED to refund me, return it to me or give me at the very least a credit for it THEY basically just took my money and said so sad to bad... and we will not allow you working yourself to death to return a dress and get your money or even a credit back to use at another time... Will NEVER EVER but another thing from them.

My Aunt Ordered some items in late September. She called and told them that the items never came and was told that they "would look into it." After several months they are now refusing to take the items off of her account and are trying to force her to pay all types of interest for clothes she never received. She is on a fixed income and happy to pay for what she has gotten but not the items she never got. The calls in October were recorded but they do not care and are saying it is too late to do anything but send her more clothes for the amount of what was never sent. She does not want them and they are all but terrorizing her about owing them for what she never got. She is has been sobbing to me for the past several days. I am so angry at this so called company that prides itself on 30 years of good service. Good con is more like it.