VenmoReviews 92

Venmo supports the crook and does NOTHING for the honest person. Crooks are making a great living off your hard-earned money. We made a phone call to the service rep the minute it happened and filed the paperwork right then. We were told to call our bank and stop our payment. We did and now we are in a roundabout email chain that NO ONE will help. Drop and DO NOT use the wasteful company.

Venmo made it impossible by giving error codes during bank account and routining number input which was copy and paste. The account being selected for the transfer was already approved.

Out of frustration I tried the instant transfer with a fee and like magic the very same account t which wouldn't work for the free transfer worked for the instant with fees.

When I masked for a refund, Venmo provided a list of documents and verifications before Venmo would consider the request.

Sent money via VENMO to the wrong person. Immediately realized and did everything I was supposed to do but the jerk wouldn't send the money back. Couldn't cancel once it went through. They did nothing and the person got to keep my $250. Beside just being a dishonest jerk it was 9 days before Xmas. Merry freaking Christmas. What a way to make a living. Just open as many acct. As you can and wait for someone to make a mistake, they won't do anything about it. I will never use them again.

I have been making purchases on instacart with my Venmo debit card only to find out after multiple purchases that the preauthorized amount and the difference is not being returned to my account. Emailed Venmo just to here them lie and make excuses and will not put my money they STOLE back on my card! BEWARE Venmo are CRIMINALS! If you use them do not do a purchase that requires pre authorization because they will steal your money! Never trust a company that you cannot speak to a customer representative by phone which is the reason they don't have a phone contact because they are criminals! If you have had this same issue please continue to watch for the contact for an upcoming class action lawsuit against Venmo!

So my friend gets me to download venmo app because he wants to pay me for work I'm doing on his parents house and venmo ends up being a total pain in the $#*! to even get signed up on that it took me over an hour to do it, then venmo was such a pain in the $#*! for my friend who already had it to be able to send me the money he wanted to pay me and was unable to do so at all. After 3 days of headache dealing with venmo my friend decided to suck it up and find another way so we both killed our venmo account and have uninstalled the application.
As to their customer service, it doesn't exist because the people running venmo don't seem to care anything about the customers to give any type of serviceability to their representatives. So that sucks for everyone, their employees and attempted customers.
Now that I've gotten rid of their $#*! I've tried cash app but I don't know if it's going to work for my friend, so there may be another review coming soon.

They froze my account and want to bill me for service that was canceled by the merchant who claims they never even took any money from Venmo. So in essence Venmo is trying to bilk me for money to pay some business that never even took money and already canceled the service I signed up for. Lame across the board. They use their lame tech and don't go in to review what actually happened. Suck on it. I refuse to pay for service that was canceled just because your system claims it sent digital funds to a company that says they never even got the funds and canceled the charges. So where does the money go? Venmo and then they send the consumer to collections and blame you for it. LAME. SUCKS. NEVER USE VENMO again.

Venmo is ok for sending /receiving/ cash and purchase of items. However if you use Venmo to book a hotel that holds a blance for incidentals, Venmo will continue to hold your money 14 days after the hotel has released your funds.
Another dissatisfaction...If you transfer money from your bank account as opposed to your debt card Venmo will hold your transfer 7 days before you can have access to your money. Both of these negative examples allows Venmo to obtain interest from your money. In my personal opinion CASH app or ZELLE or better options.
Venmo customer service is a joke to put it cordially.
The end.
A very dissatisfied lady.

Horrible they lock your account and won't let you speak to anyone who will unlock it. I was told they don't have phones. Venmo are just like scammers who who won't give me my money.

Venmo is supposed to be speedy transfer of funds? Not if there is a problem. November and December rent payments could not go through. Venmo had no idea why. Have used it previously numerous times. Now my account is cursed! I was contacted sometime in November after my first fiasco that everything was taken care of. Then when I went to send payment December 1 - same thing. What a crock!

I was transferred to live agent and all I could hear was a baby crying in the background and nothing got fixed.

I worked hard, completed a job for my client, my client sent my $500 payment with Venmo.

I go to instant transfer it, and they denied the transaction. Now, due to their "security protocol" it will take up to 15 F-ING DAYS to get my money….MY MONEY! 15 F-ING DAYS. A business' funds are the lifeblood of the business.

And to make matters worse, you could not understand a thing the reps were saying which caused even more frustration!

I WILL NEVER use this service ever again and tell as many people that care to listen!

I encourage others to do the same!

Venmo is a complete joke and worthless if you have a problem. Works good if there are no snafus, but I recently had my account locked and am told it would take 7-10 business days for support to resolve the issue. What is the point of an immediate money transfer site if it takes that long to resolve an issue that I have NO idea why my account is frozen.

Please stay away from this site, they are full of scammers with deceit, if care is not taken, you will lose fortunes to them and they will block you afterwards. I lost so much to these scammers and they thought they could get away with my funds but i took actions on them after i reported my issues, i was able to get back my funds back and brought them to justice.

I received $50 loan from friend. Well I thought maybe I would go ahead and add a back up card. I have been using my original card for at least a year. Well when I tried back up card to put $50 on, they froze account. At first I was told 7 days, then up to 10, then up to 14 to get straight. Emailed Specialist over 20 times with no answer. Long story short. The app said I couldn't use back up card. But Venmo still wanted stmt from this account. Then they wanted stmt from the card I have used for year. Then they tell me I can't use that card. I told them that they needed to refund the 50 back to friend we ho sent it. No answer, no response. What they just put that in an account with others money, so they can get interest? How many customers money are they holding. This 50 was a loan to help me get food and needless to say... It's BS. After using them a year and they do this. I've already been a victim of Identity theft. What are they trying to do?

I have been in line for a card a very long time and still no card. Venmo is so unprofessional. If you aren't ready to send cards then why lie to customers about a so called waiting list?

The app is terrible and everything about it is horrible they take money from you when you put it in there and they take money when you refund somebody I've been trying to get my money for 2 weeks and get a knife that got it on they got everything froze it's a bunch of crap oh they get their money but you can't get theirs and every time you call somebody they hang up on you it's a bunch of s*** and I'm done with it I'll never use this app again and I will tell everybody I know how horrible backup happiness I do contract work and you better believe it they will lose a lot of customers sorry son b******

Held my money for days and day... they are worthless somers...