VenmoReviews 92

Mediocre taking care of customers! Worst service I have ever seen. Took over 45 days to be able to transfer $1887 to my bank account. Over 50 emails and 15 calls with customer service. I will not be surprised if Venmo run out of business in 2 years.

When not being able to make a payment, after three phone calls, two days in a row, totally over 2 hours and finally getting a supervisor to address why I could not make a payment to someone, I am told it's the system and he really has no reason why! When asking what to do after trying deleting my bank info and reloading, trying different amounts, etc, I am told for the second day in a row to wait 24 hours and try again. When asked it this will resolve the problem, I am told it's "pot luck" if it will work, blaming on the system! When ask for another solution or someone higher to talk to, to both I am told no. Pot Luck! Is this any way for a banking service to work?

Venmo has held my $50 bill was deposited by friend who owed me money I even went to activate their minimal car that they gave me and when I went to do so they realized I was going to be able to get my money so they freeze my account and now it's been 4 months long story short this company has nothing but a scam if you use this you will be taking advantage of do not music app this company will be out of business within less than a year because they will all be in jail and arrested for stealing from people I've been waiting 4 months for $50 and they've been asking me for personal information that no company should ever have they're trying to get more stuff out of you it could be answer those questions they're asking for my bank routing numbers and everything else horrible questions that it never be asked from a company

My recent experience with Venmo and Synchrony Bank has left me utterly frustrated and disappointed. Both companies have shown a complete lack of transparency, misleading practices, and a disregard for customer satisfaction.

The primary issue arose when I attempted to deposit funds onto my Venmo credit card. Despite being assured that the process would take 1-3 business days, my money seemed to vanish into thin air. The balance on my Venmo credit card remained unchanged well beyond the promised timeframe, leaving me feeling cheated and taken advantage of.

What's worse is that Venmo failed to adequately disclose the potential risks associated with these deposit transactions. Nowhere in their terms or during the transaction did they bother to mention that deposits could be subjected to review, leading to potential freezing or removal of funds. This is a blatant breach of trust and a demonstration of their willingness to manipulate their customers' hard-earned money without proper warning.

In a world where financial transactions should be seamless and straightforward, the behavior of Venmo and Synchrony Bank is inexcusable. I strongly advise against using their services, as they have shown a blatant disregard for their customers' well-being and financial security. Seek out more reputable and transparent alternatives that actually value their customers and provide honest, accurate information. Don't fall victim to the misleading tactics employed by these companies; your hard-earned money deserves better treatment than this.

I just signed up for a venmo card my husband was using it for his business so I decided to use it for mines. I signed up and received a payment. I tried to transfer to my bank it didn't work. Okay so I order the card. It takes a week or so to come. I called customer service they are saying my acct is frozen and under review? This makes no sense! I waited for the card because customer service said I'd be able to use the card when it came. Got the card tried to activate now my account is restricted? I have to wait for a specialist to unfreeze my account and they also only answer emails. BS Venmo… I WILL NOT ADVISE ANYONE TO USE THIS SERVICE!

My son recently died and I've had people want to send donations. EVERY single person has had difficulty finding me by phone number or email. If they sent a friend request that worked on some of them. I chatted with Venmo this morning and was given a laundry list of things to try, how can some people get through but now I have to share a QR code, change this setting, change that setting, oh, and they can try by your user name. I find this embarrassing, disgusting and unacceptable. It shouldn't be this much work, especially in my time of grief, and more so that they claim how "easy" it is. I have one more person trying to send a donation and if they can't get it to work I am shutting this ridiculous app down and will NEVER use it again.

Venmo has an Outdated model and the worst ever Mobile Experience.
After weeks of repeated bad results I learned they can care less about Customer Retention.

After months of repeated unlawful charges they addressed a Security Breach of the monthly charges to my account. This should have been addressed immediately after filing a complaint not permitting it to re occur monthly.

In the meantime they suspended my account, my balance of funds for the last six weeks.

I called and emailed and responded to the request for uploading my government ID (( several times)).

I emailed called and complained and Keep experiencing a
Circular response to send them an ID, and change my password. This is 6 weeks and Venmo customer service acts like this is Everyone's problem but nobody's job.

Venmo's conduct is harmful to me and to customers. First a breach of security then repeatedly monthly unwanted charges, now a long suspension. This has negative effects on credit profiles, and the loss of control over personally identifiable information.

I have to waste time and energy trying to close Venmo. I fear future unauthorized charges and miss trust them to resolve, including seeking refunds for improper charges and breaches.

Venmo just robbed me if $375 I desperately needed. They blamed "my bank." Lies. Now I have to open a fraud case and pray I get my money sometime.

I bought Crypto through Venmo thinking I would be able to transfer it to my wallet. Nope. Venmo had not set up a way for all of their customers to transfer crypto out of their site yet. I talked to a customer service representative and they told me the only way to get the money out was to sell the crypto back to cash. So I did. I asked them to reimburse me the $60 I had to spend selling the crypto and they refused to reimburse even though they had no way of letting me get the crypto out and no way of knowing how long it would take for me to be able to transfer it to a wallet.

On May 31, an acquaintance sent me $399 and when I tried to transfer my money to my bank I had trouble opening my account (with a total of $436 because I had money I had never transferred to my bank account) and never had access to it. Venmo froze my account of until they could investigate and every time I called they just gave the story "will contact in 5 to 7 days". Eighteen days later, they closed my account because someone (a scammer) proved to be the owner of my email I had for 15 years! I asked them to reimbursed my money, but every time they said it had to be investigated by a different department! I'm going to sue them in small claims because they have been everything but sincere and honest. It seems the scammer is in their own company! How can they believe what a scammer says? They were played by him/her and Venmo needs to have better a better scammer policy not naive, inefficient investigators! I'll give Venmo a 0( ZERO)!

In June over $1000 was stolen from my Venmo account due to my account being compromised. Venmo did absolutely nothing to stop it or help me. Makes me wonder if it might be one of their employees. Andrew Kortina the creator of Venmo cares more about padding his half billion dollar networth than investing a small fraction of that to upgrade their very flawed and, in my experience, ineffective security protocols which make any money held in the platform at an extreme high risk for theft. In addition, their so called customer service clearly has no interest, as a matter of policy, to assist their customers when a security problem exists. As a matter of fact, my own experience I was more or less blamed for transactions that I never approved nor I was aware of them taking place in the middle of the night.

I paid someone using Venmo and they never got paid even though all the payment systems are working according to the bank. I paid them again and they put me in debt 1000 for the transaction which is so unscrupulous they should have refused the transaction. I realized that I don't have enough money in the bank account to cover the transaction so they made me owe them the whole amount I was to pay. I contacted the person I was paying and they never received the money at all. Extremely unscrupulous to steal 1000 from someone just because they owe someone else money. Now I am owing 2000 for this month and half is going to thieves.

I rarely use Venmo. Occasionally to pay a vendor. I've been verified on the app. I've spend weeks trying to send my grandson money for his graduation. He's a verified user as well. The app continues to tell me that there is a problem. I've contacted CS via email and was TOLD, I have the wherewithal to send this money to the recipient. It doesn't work. I called Customer Service and even spoke to a "Supervisor." They said try adding a debit card. Regardless of whether it is a direct debit from my checking account, debit card or credit card - it doesn't work.

They cannot tell me why, nor can they override the block. Their best explanation is that I don't use the service enough. FU. I will not use it again. It is useless. All I want to do is send $5K to my grandson. Have nearly $2M in cash.

When a company doesn't let a supervisor really assist, then they don't trust their employees and they don't trust the users of their service.

I had a Venmo debit card and they would constantly charge me "overdraft fees" when there was literally no evidence of an overdraft. I contacted them countless times and received a different nonsensical excuse everytime. I eventually ended up deleting my account after I tried a hundred times to get my money back. This happened at least five times and they stole over two hundred dollars from me. Get a real bank account and stay away from this company.

I signed up for venmo because a friend wanted to be paid that way.
I did a test run with a relative, sending $12.00. And I had venmo use our credit card. There was a 3% fee, so it was $12.36. The credit card company tagged on a $10 processing fee. The test run cost $22.36 to send $12!
I was unaware of the credit card charge until 2 days after I made the $12 transaction.
Being unaware of that charge, I tried to send my friend the $2000 that I owed him. Venmo rejected the payment. When I called customer service, they said it was a security thing and to try another method of payment. I tried a withdrawal from my bank and venmo rejected that payment also.
My identity was verified under venmo for the credit card and my bank was also approved. Our credit is excellent and there is enough money in our bank to cover the amount. There is no clear explanation on why this did not work. It would have been easier and faster to send a check!
By the way, the credit card company refunded the $10 because they understood that most people don't understand how venmo operates.

Please believe the negative comments this bank is ridiculous at first it was fine until I sold a product to someone they called Venmo and said they never received it just to try to get their money back. They freeze my account and tell me to send my photo i.d which I did then never heard back from them so I thought everything was good 30 days later they tell me I'm permanently deactivated which is nutssss I have proof of the person received the item and they didn't even want to hear my side I have money in my Venmo account I can't even access it could take up to 190 days what joke this company is absolutely disgusting.

This guys are the worst kinds of of business matt in the dispute is rude dont even look at or help I didn't not make the payment and he said I did wow then I call customer service and they hang up on me how bad they are they don't have a yelp this company not good at all

Pending payment with Venmo since 2.16 and they will not release my funds back to my card, even after the Merchant has given authorization to release the funds as the transaction has posted over 2 weeks ago now. Customer service and I use the term loosely is useless. Merchant has called Venmo on a 3 way call advising to release the funds, with me on the line and they still refuse to release the funds back on my card stating today that the funds are lost in transition whatever that means. BBB here I come.