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Vbridal

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Vbridal

3.7
vbridal.com

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Vbridal Reviews Summary

Vbridal has a rating of 3.7 stars from 146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vbridal most frequently mention customer service, wedding dress and good quality. Vbridal ranks 247th among Wedding Dresses sites.

service
30
value
32
shipping
26
quality
27

We monitor reviews for authenticity

GB
1 review
6 helpful votes
Follow Joanna K.
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The wedding dress I received is Absolutely the best dress I have ever received with online shopping.The quality was great and the size was very good. I love the dress and now I am very happy with my choice. Highly recommended. Thank you so much

Date of experience: April 26, 2016
Illinois
1 review
11 helpful votes
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Being on a tight budget, I ordered from this site. After I ordered it, my gut instinct told me to look up reviews... my stomach fell as I realized I may have fallen for scam. I expected the wedding dress to be poor quality and I set my expectations low. I then arranged for a back-up dress and told myself I was only going to be 'out 145$'... Well, the dress came in the mail and I opened it up expecting the worst... BUT, I was surprised. It WAS what I ordered, and even though it was very long for a size 10, I was happy with the dress. I hung it up and wrinkles came out. I will take it to get altered and hopefully it will fit perfectly.

Date of experience: April 25, 2016
Texas
1 review
6 helpful votes
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Update 05/18/2016: I received the dress yesterday (5/18/16). I didn't find out it had arrived until I got home from work in the evening. I was nervous and excited. Honestly, I didn't open the packet right away as I did not want to be disappointed, but after my workout, dinner and shower, I braved up and unpacked it. My first thought "what the heck" as it arrived inside-out lol. I flipped it over and right away noticed the silver color (which is the color I ordered), the beats and silky material (so far so good). After inspection, I felt relieved the dress looked as what I saw on the model on their website. I tried it on and... I LOVE IT!. It fits perfect. Other than needing alterations on the length (which I was expecting and wouldve had to do with any other dress) and removing a few wrinkles the dress is GREAT and I am VERY pleased with the quality of the material. I can't wait to wear this dress at my daughter's (Jessica) wedding! Thank you Vbridal! So glad I decided to take my chances.

PS... Also, I was kept informed via e-mails, throughout the entire process, from the time I placed my order to the time it got shipped with anticipated arrival date.

Update 5/12/16: I received a notice saying the dress got mailed on May 10th, so I should be receiving it soon. Can't wait. Excited and nervous at the same time.

Date of experience: April 22, 2016
Vbridal V. — Vbridal Rep
over a year old

Hi Rosie,

Thank you for your review. It is a shame to know that you'd not like to order from us. We respect your choice. Every coin has two sides. Also different people have different standard on judgement. Although you noticed that there are some negative reviews on many websites, there are still many positive feedback from customers.

Our goal here is to exceed our customer's expectations during each shopping. We'll do our best to provide our customers with pleasant shopping experience.

Kind Regards,
Vbridal

Australia
1 review
28 helpful votes
Follow T L.
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Fully refunded
April 16, 2016

I ordered a dress online. Total came up to A$350. After reading negative reviews I quickly cancelled my order and followed up with an email asking for full refund. They responded by offering freebies which I declined. Then they ask for my reasons for cancelling eventhough I have stated it when cancelling order. I was assured of "quality-guarantee" but still I insisted I did not want to proceed with my order. Finally they agreed on my full refund. I received it 2 days later in my account.
I'm one of the lucky ones. To have paid A$350 for a dress made out of regular fabric would not have been acceptable.

Date of experience: April 15, 2016
Vbridal V. — Vbridal Rep
over a year old

Dear TL,

We are very sorry that you are not satisfied with your experience. Would you please kindly send an email to [email protected] with the subject "TrustPilot+Your Order Number" to confirm your order information? Then we can assist you further and faster.

Please accept our most sincere apology again. Your satisfaction is of vital importance to us. We will spare no effort to rectify the situation with care and efficiency. Please rest assured.

Thank you for your feedback. We are looking forward to hearing from you.

Best regards,
Vbridal

Washington
1 review
26 helpful votes
Follow Nataly B.
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Of course this isn't going to be high quality so don't have your expectations to high. I had a sequin bridesmaids dress custom made and it turned out gorgeous. I paid $150 that could of been $350 if I would have ordered it from another website. There customer service is outstanding! They helped me find the dress. I recommend risking it if you are on a budget.

Date of experience: April 13, 2016
Singapore
1 review
6 helpful votes
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I bought my wedding dress from this website and it turns out great. The quality and the workmanship are superb. Love my dress.

Date of experience: April 2, 2016
Texas
1 review
5 helpful votes
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They went above and beyond to make my situation correct and the quality of the dress is amazing! We need more good companies willing to go the extra mile for their customers!

Date of experience: March 27, 2016
GB
1 review
3 helpful votes
Follow Nikki Z.
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Wedding Dress
March 25, 2016

I ordered my wedding dress through Vbridal's website and chose the made to measure option to be sure the dress would fit me well. The communication with them was excellent they double checked the measurements with me before started to make my dress to be able to provide the best fitting. I was nervously waiting for how my dress will turn out to look. I shouldn't have been worried. The dress I received was perfect! Beautiful, had a good weight to it and I could tell it was carefully made. Very good quality! I cannot wait for my big day to arrive so I can finally wear my dress :)) )

Date of experience: March 25, 2016
Ohio
1 review
8 helpful votes
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Good stuff, delivery on time
March 23, 2016

I hestitated if should I buy wedding dress by Internet, but I can recommend Vbridal.com for sure. Delivery was on time, custom size has been sewed according to my measurements, good quality fabric. Unfortunately, Vbridal didnt meet my request when it comes to additional features such a loop to hung up the train and marking the shipment as "gift"(eventhough I was talking about that with Vbridal representatives). Additionally, it is necessary to order also a petticoat, it doesnt matter what dress model you want to have. I was not aware of that and I had to buy a petticoat at different store. So if you are going to order any wedding dress, just remember about petticoat:)
Whatsmore, my country imposed some extra duty (tax) on shipment and Vbridal.com shared with me the cost which is great and I really appreciate that.
All in all, I am satisfied of my purchase and soon I will upload photo of my dress.
Can't wait for my big day!

Date of experience: March 22, 2016
Belgium
1 review
2 helpful votes
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Vbridal wedding dress
March 19, 2016

I ordered a A-Line/Princess wedding dress with Vbridal and the dress i received yesterday was very beautiful. The quality was pretty upstanding and the manual work done with a lot of care. Client service was very helpful and all my requirements (im not an easy client) have been taken into account. The team gave good advice on the right petticoat for me and always was fast in replying to my emails. Thank you Vbridal for such a lovely wedding dress!

Date of experience: March 19, 2016
Japan
1 review
1 helpful vote
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I love your website
March 18, 2016

A good place to shop! The dress received is in perfect conditions. LOVE the dress!

Date of experience: March 17, 2016
China
1 review
0 helpful votes
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Tolles Kleid!
March 18, 2016

Tolles Kleid! Ich bin sehr zufrieden und empfehle die Seite auf jeden Fall weiter!

Date of experience: March 17, 2016
Singapore
1 review
1 helpful vote
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Fantastic dress!
March 15, 2016

The dresses on this site are really amazing and it is really difficult for me to make a decision. The girls there helped me a lot and gave me suggestion to find the right dress. The result turned out a best dress for my party. I'm a loyal fan here now.

Date of experience: March 13, 2016
NL
1 review
3 helpful votes
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I received my dress and found it very lovely. I am very happy with this purchase. The customer servce was also very helpful. Thank you so much!

Date of experience: March 12, 2016
California
1 review
2 helpful votes
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Totally satisfied
March 9, 2016

I am totally satisfied with the dress as well as the services I received. Very kind and fast. I am so happy that I ordered from here. The dress is beautiful. Have recommended you to everyone I know!

Date of experience: March 9, 2016
Singapore
1 review
1 helpful vote
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Amazing!
March 7, 2016

Absolutely the best dress I've ever received with online shopping. This dress is for my birthday party and once I opened the package, I was even shocked by the amazing quality. The fitness of this dress is wonderful with custom size and I'm satisfied with both the style and color. Everything for this dress is perfect!

Date of experience: March 6, 2016
Sweden
1 review
24 helpful votes
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The weddingdress I recived didnt look like the one I actually ordered. The fabric doesn't look the same as the picture and thats make the dress. Also the shoulders and sleeves are different.

This is not okey. I was reading some blogs on the internet and found out that this dress I did order 3 months ago is totally fake. This is the one I was ordering http://vbridal.com/Sheath-Column-V-Neck-Sweep-Train-Lace-Wedding-Dress-g*******

And today I found this dress and girl in a blog and wedding pictures by a girl called Amber. http://www.barefootblonde.com/2012/12/wedding-pictures-2-2/
The dress Amber is wearing on her wedding day was made by Penelope.
FAKE, STAY AWAY FROM THIS!

Date of experience: March 5, 2016
Vbridal V. — Vbridal Rep
over a year old

Dear Malin,

We are very sorry to hear your experience. We are ready to help you if you would kindly inform us of your order information. You can submit a request via this link https://www.vbridal.net/contact-us.html or via SiteJabber.

All messages will be replied by our customer service within 24 hours. If you do not see our replies in your Inbox, please check your Spam box too. You can also log into your account on our website and check our replies in "My Inquiries".

Thank you again for your feedback. Looking forward to hearing from you.

Best regards,
Vbridal

Singapore
1 review
1 helpful vote
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I ordered a dress for my friends wedding. I am the maid of honor. Because the bride is on a small budget, we decided to shop online. But we were worried about the quality. So we decide to order mine first to lower the risk.

Last week I received an email saying the dress was shipped, which is faster than we expected. That was a good sign. When I received the package and opened it, I was amazed! The color was just what we wanted! And it got even better. The quality was great for the price and the size was very accurate. The bride is also very happy with the result. Now she is going to order her wedding dress from Vbridal too!

Date of experience: March 4, 2016
Japan
1 review
0 helpful votes
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Fabulous!
March 4, 2016

This is really a great shopping experience here and the dress received is fabulous! I was recommended by one of my friends, and definitely I'll recommend my other friends to shop here. Before the purchase, it is better for you to contact the customer service for some color and size problems. After the communications, I really got an amazing dress in my favorite pink color and the size fits perfectly. Also the quality of the dress is amazing and the fabric is nothing cheap. Thanks to Vbridal for such a perfect dress!

Date of experience: March 3, 2016
Pennsylvania
1 review
22 helpful votes
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Update on My Review
March 2, 2016

After I posted my review with the difficulty I encountered with the return policy I was immediately contacted by a very helpful representative of the company. I was give several options & have chosen one that worked best for me. Thank You for your prompt & courteous resolution to this issue. I am a WELL SATISFIED CUSTOMER!

Date of experience: March 2, 2016
Vbridal V. — Vbridal Rep
over a year old

Dear Janice,

Thank you very much for your updating. We are glad to hear that your case was resolved to your satisfaction.

Customer satisfaction means the most to us. We will spare no effort to provide better product and service for your in the future.

Wish you all the best!

Yours truly,
Vbridal

From the business

Founded in 2011, Vbridal is dedicated to the offering of the largest selection of wedding dresses, wedding party dresses, and special occasion dresses. With size and color customization available, you can always tailor our dresses to your taste and have them flatter your figure at any time.