Vayama

The customer service is completely unprofessional. I needed to change my ticket and lady including her manager were lying to me one hour, that they cannot send me the confirmation email, even though they are charging $100 for change fee, but cannot send you one email and expect you to pay for change without any confirmation. I called 3 times with wait time more than 3 hours, and still has not received my confirmation of ticket change((. Never use it! It will be your headache!

Booked international flights and received all travel info, but they had all names double spelled. Called many times to correct and was first told it was a glitch in the system, when issued. They never corrected and even went personally to the airport to try to correct to names in passport. Still no results. We're finally told we could cancel with a surcharge and rebook or pay $25 per ticket to correct. Didn't have time to rebook, therefore left with paying the $25 or lose the flight. The worst experience of our lives trying to get corrections on documentation that was their error. Would never use this site and hope the word gets out that their whole operation is a scam!

Trying to respond to their reply for for information! Can't get in touch!

After responding in attached reply from Vayama stating that I would receive a refund within 24 hours, I haven't seen a refund or heard from them since!

It is legit, but not worth the headache. I purchased tickets to Venice, Italy to go on a European cruise. The cruise moved up the boarding time thanks to a regatta happening in the port. I tried excessively to rebook my flight with a willingness to pay the exchange fee. You can only rebook from their inventory, which does not exist. I was then told by an agent to cancel and rebook while receiving a refund. I called Vayama to cancel and was told they would take $400 per ticket to cancel. $100 of it was the poor customer service I received every time. I tried to resolved this through them and tried to pay for the change. I WILL NEVER use them again!

We paid for the more expensive flight from Sydney to Orlando for family to visit Florida, with a short stopover in LA, a few weeks ago this gets changed to an almost 10 hour stopover. Vayama have been hopeless, they are clearly gouging the customer, their call center are utterly useless, poorly trained, the team leaders will not let calls be escalated to them.
The rep in my case lied, sad. Blamed us, the airlines, then us, and so on.
I fly every week around the USA and internationally on a fairly regular basis, we made a mistake here, I usually book with my app direct with the airline, my fault I suppose.
I will never recommend Vayama apart recommend don't use them. It makes me feel ill to even call them now.

I got a ticket on behalf of someone! They did a huge mistake on my e-ticket. My payment bill shows right name, however, they wrote it down wrong surname on E-ticket When I called them every customer representatives were rude, nasty! And even they don't listen to you! Waste of time on the phone 2 hours and they don't take responsability to solve their own mistakes. If you don't want to get risk and have stress don't buy ticket via them. If you do, you'll get regret like me!

Company is a fraud and will scam you. I paid for insurance and had to cancel my trip to Colombia last minute due to a family emergency. They would not honor it even though on their website I had the basic plan (so I was willing to eat their fees to cancel I get thats how business works). I documented that as well. I would wait an hour just to get someone on the phone. My friends and I (who also lost money), would call in and be told to wait on hold only to be hung up on. When I asked the name of one of the reps he said "Santa Claus".

I also recorded all of these conversations so if you would like footage contact me on Facebook at Haider Bashir. Just pay the extra couple of dollars for someone that is reliable. Do not make the same mistake my friends and I made.

The kicker is I reached out to their management in Linkedin too and no response.

I booked a flight from the USA to Europe thru Vayama a few years ago after having gotten referred to them by Kayak. I can see why other people had horrible reviews because customer service is a little messed up. I called Vayama, the booking airline and my carrier airline asking them to please process payment on the flight. I called Vayama more than once and they assured me they would get around to processing my payment. Well, long story short, they never did process my payment. That is why I gave them four stars - because free is free. However, the whole process did make me a nervous wreck.

I WISH there were negative stars for this company. I have never worked with such an incompetent group of people. Booked a trip about 5 months before, and roughly 2 months before they cancelled my flight to my destination without telling me why- then I had to call them to re-issue. This started about 2 months of drama down to the last day of calling them over 20 times in order for them to re-issue a flight. They cancelled, re-issued and booked the wrong flights about 8 times. I asked once to speak to a manager to which they replied "that's not possible" and hung up the phone. I would NEVER recommend this company to anyone and intend to spread the word. Horrible company, even worse customer service. Not worth the time or effort, you will not be compensated for the time and energy you take out of your day to do THEIR job.

Don't book with them! Customer service is very rude and irresponsible. It took 10+ days to process a cancellation request. And the penalty they promised to waive (due to medical reason) was still charged. Called again and waited 1 hour just to be connected. And then a rude guy said they cannot make change now. "You need to waive it when you cancel." I said I did, but how can I verify it at that time since the invoice was only sent 10 days later. He said whatever happened before, he cannot do anything now. And then he just tried to deceive me to hang off after that. Saying I need to contact the airlinse. The penalty I was talking about was totally from Vayama. And he refused to connect me to his supervisor or anyone else. For the whole call, it was totally lies. Waste of time! Will never use again!