Vayama

I am in shock by reading all this terrible things that Vayama did to hundreds (probably thousands of people! Same thing happened to me. Two weeks after receiving my e-ticket, Vayama cancelled my flight. Tried to call them because the new flight they offered was unacceptable for my family. A few times, after being on hold for 25 min -they hung up on me, stating that their system was down. Finally they promised to fully refund me and email my confirmation. However, there was no confirmation of anything! I could not get in touch for almost a week. Finally some one sent me a confirmation that the payment will be processed in 45-60 days. That is a scam. I work at the bank and in todays banking industry it could take maximum 10 business day. The thing is, that if you do not claim a fraud with your bank within 60 days of a transaction - you are done, there is nothing you could do about it later. So, obviously Vayama is praying on that policy, that is why they give those 45-60 days. I already contacted my bank and they give me a temporary credit, while they will now deal with the scammer Vayama. To bad I did not read reviews first. It happened to me first time! After this lesson - first find out who are you dealing with!

Hi,

I bought a ticket and bought two forms of insurance on the ticket in case I needed to change the ticket. I needed to change the ticket and none of the insurance was applicable they decided, so then said they'd give me a refund minus $300. I agreed but they said my refund wouldn't come to me for 45 days. I also told them I was going to buy two additional tickets and they gave me no consolation.
I waited on hold for 45 minutes and they couldn't get me a receipt for my cancellation.
Terrible, stay away.

When everything is straightforward, and the flights happen as planned, Vayama sometimes gives you a price discount. However, when an airline cancels a flight, and you need the flight re-scheduled, Vayama is terrible. If you deal with the airline directly, they will fix the problem right away. Vayama mishandles it and will tell you "this is all the airline offered" when that is NOT the case. After a conference call with Vayama and China-Airlines (because numerous prior calls to Vayama accomplished nothing), I actually received an e-mail from China-Airlines stating that Vayama was not following up with them to fix the problem. Just unbelievable. Vayama does more to hinder than help. And unfortunately, you apparently have to sue Vayama in California, so not good to do business with them if you are in another state.

Stay away from this ''ghost company'' Vayama. Today april 30th i bought a plane ticket from Bucharest to sacramento california, the plane ticket was for the date of may 22nd. As soon as they (vayama) charged my card and took the money they did not send me any e-ticket confirmation number... nothing at all but a made up VUS nr... whatever that is. It's a scam company, probably from India(i called them at least 7-8 times trying to solve the issue), i got different answers every time... different info from different scammers working for this BS company. PLEASE GOOD PEOPLE STAY AWAY FROM THEM! They say the air carrier cancelled the flight, then they come up with more lies saying they will refund the money back within 3-5 days. It is all a scam. My mistake was i did not check the forum reviews about VAYAMA. IT IS THE WORST THIRD PARTY COMPANY ONLINE. STAY AWAY FROM VAYAMA
I CAN NOT GIVE THEM NOT EVEN ONE STAR BUT IF I DON'T THE WEBSITE WON'T LET ME POST THIS.

They offered me Deal and I was waiting for the E-Ticket two days later they tell me it was cancelled just like there body's at justairticket.com 100% pure SCAMMERS Bait and Switch.
Never again vayama I used them before but not anymore RipOff.

I booked a refundable ticket in November, 2017 with Vayama and cancelled it a week after. I was charged multiple fees for cancellation, which I paid over the phone to the Customer Support team and received receipts for the same. It is now April 2018 and I have still not received the refund. Vayama insists that the refund had been issued but refuses to give me a receipt or an authorization code. Moreover, they've stopped responding to my mails and customer care puts me on hold and then hangs up when I tell them the problem.

Clearly they've made some type of administrative error and are now refusing to refund the money. Stay away from these crooks!

I'm the type of person that is always prepared with band-aids, a swiss army knife and a flashlight, so it was my own wherewithal that saved me when I decided to call the morning of the day before my 12 AM flight. Guess what? That flight got changed to a 10:40 AM flight for the same day, which in itself wasn't the problem.

The problem was I GOT NO NOTIFICATION in the form of an email or courtesy call, not from Vayama or the airline. Good thing I decided to check, or else I would've been stranded at the airport for 8 hours for no reason. Folks, if you're gonna be cheap and use this site, make sure you keep yourself in the loop, because they certainly won't.

Also, the phone number they have on the footer of their website is wrong. It goes to a dead line. Their real number is listed on the emails you get from them (but who goes to their EMAILS to look for a phone number when you have the internet? Get with the times, Vayama!) After I called the correct number, I had to wait 8 mins with an exceedingly annoying automated wait tone that told me every 2 seconds "please stay on the line and we will be with you shortly." I was disconnected after I connected with an agent not 2 mins into the call and had to call AGAIN.

The patience of sloths is required when dealing with vayama, trust.

Very bad customer service. They don't know how to behave with the customers. When tried calling them to get some help on changing the itenary and they went offline and din't get back to me. I was in an impression that they are working on my itenary. After 45 minutes, I disconnected and tried calling again. Same thing repeated with another agent. Again waited for 2 hours and no response. Called third time and finally able to respond and I want to complain about the previous situation to supervisor, they said no superviser in the weekend. All non sense. Don't trust this website and my humble request, please don't buy tickets from them.

I booked a ticket for SLC-FRA ($300 cheaper than usual), and although Vayama accepted my card and took a dollar from my account, they never took the full amount from my bank. After waiting a few days, I called them and they said that the tickets were not accepted by the airline. They did not alert me to this before I called them. They were completely unable to help me get the tickets I purchased, and I will probably have to pay $300 more wherever I buy them, but it certainly won't be with Vayama.

I spent HOURS booking overseas flights through KAYAK (and maybe this review is about KAYAK, too), finally being told I had a flight confirmed, then receiving an email within hours of my flight confirmation telling me my flight had been cancelled. I called customer service, and the representative had absolutely no explanation why the flight was cancelled, and absolutely no recommendations for what my alternatives were. Vayama sucks big time, they're completely useless, they're absolutely horrible in every conceivable way, and I hate them and everyone who works for them, including their relatives and friends (not that they'd have any friends, because frankly, anyone who'd work for a company like Vayama is just awful and certainly wouldn't have any friends), and if I were allowed to swear profusely about them in this format, I would. Come to think of it, please let me know if swearing about them profusely in this format is acceptable, and I will. Profusely.

We used Vayama for our trip to Mexico. Total incompetence and negligence and, if that was not enough, very rude.
They messed up my husband's name. They used my first name twice!
We wrote asking Vayama to correct my husband's name and got a standard answer going nowhere. So we wrote back and got exactly the same answer so, this time, I was not as nice.
We got an answer - Vayama does not make manual reservations so does not make errors... Basically, it was our fault - but if we sent our passports, they would get the tickets corrected.
We sent copies of our passports but received an answer that customer service does not take care of these changes. We had to write to a travix.com and, again send copies of the passports.
Did it work? No. They said the changes could not be made because the tickets were on Aero Mexico and the flights were operated by Delta! No excuse, nothing - and they did add that the tickets were not refundable. Basically, they did not care!
I wrote again asking them who I should contact to get the issue solved. Their answer? It was all my fault I had given them the wrong name and had waited more than 24 hours to let them know of the issue!
The series of messages took over a week and we were within 5 days of our flight. So I called Delta, stayed on the phone for a very long time but Delta did get it straighten out. It may have helped that I am gold with them. They even apologize for Vayamas attitude!
I will never again use Vayama and highly recommend no one does. Such poor customer service!
Vayamas reference - KUSW-*******