Vayama

Bought insurance for cancelling, and after going through a hurricane they never wanted to help to give back money or use credit for future trips. While American Airlines gave us full credit to use it for future trips even though we didn't buy the cancelation fee. They understood the situation and showed empathy. Thank you american airlines, And Im sorry for Vayama, terrible human service. Vayama charged 200$ to cancel our trip too. Terrible.

I bought 4 tickets for my family trip on 16 th January then 17th of January ı have to cancel 3 of tickets in a 4. ı called them and they sent me a cancellation e-mail. I asked them e-mail to me the cancelled amount (because ı want to see what is coming back). For sure they wouldn't, because instead of refunding 2200 $for 3 tickets, they did only refund 849 $. They said it takes 5 days fully completed. Today is the 6 th day still telling me the same stories. Where they found those guys to hire as a customer service please keep away from that company never ever use to buy ticket from them

Booked a ticket through Vayama.com. I did it in the past and there never been any additional luggage charges. Traveling overseas there is always one luggage included in the ticket, not with Vayama. Dropping my luggage at SAS counter I was unpleasantly surprised that there is $120 additional for each way. Never was disclosed anywhere during the booking process, What a scam! Will never book through Vayama again! Customer service was horrible as well keep telling me that there are their luggage policies online which are always changing and I should check them... Seriously? Why nowhere during the booking process there was no indication that luggage will be not included. Stay away from this scam save yourself nerves and money! If I could I would give zero stars...

I just bought a ticket from Chicago O'hare to Mexico City one way flight and it was $142 I purchased it just to find out they took the money out of my account then cancelled my flight. I need to be gone on Wednesday January 9 and they said i have to wait 4-5 business days for the money to be placed back in my account. I DO NOT RECOMMENED YOU BUY FROM THEM. Now I do not have money for my flight and I have to leave in two days. So disappointed and do not recommend to anyone AVOID THIS WEBSITE.

I work with a small non profit so I always look for the best flight deals and found one on Vayama. I booked the flights through their site because it advertised a 24 hour free booking cancellation policy. Ultimately, after speaking to over 7 customer service agents, sending multiple emails with proof of cancellation policy and phone calls, the supervisor explained to me that the cancelation is at the airlines discretion, not Vayama's and that I was the rare exception that he could not honor the 24 hour cancellation policy free of charge. I asked him how this was my fault and why I should be charged for a service Vayama could not provide and he simply apologized and said I was the rare exception. Had I known that I was not guaranteed the 24 hour free cancellation policy, I would not have booked with this site. Worse off, Vayama would not wave their booking fees for changing the flight. So I ended up having to pay $300 to the airline, $20 difference in flight fees and $75 to Vayama for the change in booking. After all of the inconvenience, I thought the least they could do was wave the $75 fee but instead he told me I should be thankful he wasn't charging me the full $100 fee.

Additionally they have very poor customer service. I sent an email requesting to cancel the flight and they responded that they could not help me because the departure date was in 4 days however the departure date is over a month away. I'm not sure they even looked at my request or the booking. When I called, the calls dropped or I was hung up on multiple times. I waited about 10 minutes to speak with someone and when I thought I had been connected, the call ended. I called back and the same thing would happen. On a few occasions, I would get connected with someone and they would ask me to wait for a moment while they looked into my request then as soon as they put me on hold the call ended. I only spoke with one agent who was helpful and tried to assist me but the others were defensive from the start and refused to put me through to the supervisor when I asked.

I will not book with them again in the future and I wouldn't recommend them to others.

Booked a flight from Vayama.com on 11/15/2018 from Jeddah to Hyderabad for the travelling date December 24,2018. It was for 2 passengers for the amount $510.52. I received en eticket from vayama with a booking reference number. On the day of travel (12/24/2018), i went to checkin my bags in Jeddah Airport and i got to know that my tickets were cancelled. I don't know why and how they got cancelled, then the check in counter guy told me that my agent (Vayama.com) did not update some details to them because which it got cancelled.

I reach to Vayama.com for 2 hours every customer representative speaks to me and put me on hold and they ends my call. And no one knows what happened. I then went ahead and booked my flight for $880. I had to wait in airport for 18 hours with no accommodation. Vayama did not book another flight on the same day, they said that it will be costlier if they book my ticket on the same day.

I asked them to provide me the full refund of $510.52 but they only approved partial amount of $350.52 which is the airline refund. This is pathetic, i went through all the pain with moving forward and booking a flight for double the price. All i expect from them is to GIVE ME MY MONEY BACK.

Please do the needful and provide me full refund.

Update(01/24/2019): I got my full refund. Phew!

On 9/21/10 I purchased a ticket to Costa Rica leaving 11/10/10 & returning 1/8/11. Upon receipt of the confirmation, they changed the leave date to 10/6 & return 10/13. I called & they advised a ticket change will cost me an additional $1,214. On top of the $1,036. They already collected. I called Continental direct and got the ticket changed for $955. Total cost $1,991. Continental online special at that time was only $1,556. Thanks to using Vayama, instead of saving $520, I paid an additional $435. Above Continental's price. Researching on the Web for Vayama Reviews indicates this is a consistent practice of theirs, changing dates and/or adding additional fees.

My flight was cancelled by the airline company because of drones at GATWICK airport.

Norwegian airline issued a refund which it had to be processed from the scam company Vayama.

VAYAMA DENIED to process the refund after 5 days telling me that they do not have any information from the airline company and they offered me another flight instead which I didnt accept! Their customer service is a NIGHTMARE! NEVER NEVER NEVER book from them!

I booked a flight from Vayama from US-India (Turkish Airlines). It was non-refundable flight worth $845. But due to some reason I had to cancel my flight and now the story starts:-

I called Vayama to ask how much my refund would be. They gave me a classic answer, that they can't give me amount till I cancel it or I can check with Turkish Airlines (TA). After checking with TA, they said I am going to get 20-25% i. E. tax amount as refund but had to cancel with Vayama. So I went ahead and cancelled ticket with Vayama and guess what i got a refund of $3. They further said this is what I am eligible of. After going through receipt I found that Vayama did not give me any break-up of amount on my receipt. After exchanging more than 25 mails and threatning them with complaint, they refunded me $63 and still not giving details of amount on my itinerary.
Vayama have some business ethics. You would not sustain in market with this review and rating.

We booked five overseas tickets 8 months ahead of time. Unfortunately my brother who is the caregiver of my 95 year old mother passed away. I can no longer leave the country because I became the caregiver by default. I contacted Vayama two months before the flight, I was advised that the ticket is non refundable, I asked if there is any exception to the airline policy (All Nippon Airline) because of family emergency, I was asked to provide a death certificate and proof of relationship to my brother which we complied. They said it will take about 4 weeks for the airline to comply, this is back in Nov. 1,2018. We made the follow up after 5 weeks and they said they submitted the request and the Airline have not replied and they will contact us if there is any response from the airline. We called ANA Airline and was advised that they cannot help us because VAYAMA is supposed to contact them. The Airline said there is a separate customer service for travel agency that VAYAMA can call but they cannot provide the phone number to me. Various calls were made to VAYAMA customer service, each time I called I have different answers. Here are the response from VAYAMA: (1) We are working on it, we submitted the request. (2) We are waiting for Airline decision. (3) We will contact you within 5 -7 days by e-mail. (4) The Airline made the decision we will send the response via e-mail today Dec. 13,2018. This is the Supervisor's advised named Sona. (5) Today Dec. 15,2018, I called, the response was we made a mistake there is no decision by the Airline. The flight will be on the 26th of this month and I still have no response from the airl; ine. Can they make a
5. I called today because there were no e-mail receive, ther response was we made a mistake we are still waiting for the response from the Airline. They don't even call the Airline, I assumed that they are not contacting the Airline because it will affect their commission. The ticket cost more than $900.00. VAYAMA's Customer Service sucks, if they cannot convince you with brilliance they will convince you with bull$#*!. We will never again buy tickets from this travel agency. I will tell all my facebook friends and my Instagrams to stay away from VAYAMA. I'm still grieving the death of my brother and I have to go through this B. S. VAYAMA have mercy on your customers, my message to customer service, please put yourself in the customer's position, the frustration that you made added more stress to me. HAVE CONCIENCE, YOU CANNOT TAKE ALL YOIUR PROFITS TO YOUR GRAVE.

Hello... i think you have the worst customer service ever, will open case against you guys,, I order cancellation within 24 hours after my booking as i made sure i can't get a route through Ukraine, i called you guys many time, the team told me you can't help me at all, and there is no manager in the office, and you can't help me although you mentioned that is cancellation is free within 24 hours! I will open a case with ABTA against you and i will call my credit card to complain about fraud and i will write the so bad review to show all people that you're a scam company.
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TERRIBLE CUSTOMER SERVICE.
Their customer service is off-shored, answered by some Indian people with terrible accent. I could barely understand.

I canceled my ticket back in June. They charged me a $300 cancelation fee right away and said they will refund the ticket... NOW is 12/14/2018, STILL NO REFUND.
I have called SO SO MANY TIMES. Some of the times i were put on hold for like 45 mins with no warnings what so ever.
They said they "processed" a refund back in August, but I didnt receive anything. I even went to my bank and they said they cant find it. I called them back and and they said they they will initiate another refund, and its been more than 5 days and still nothing.
Unprofessional customer service. Kept giving me the wrong information.

The ticket was $1100 and they charged me $300 cancelation fee when I canceled the ticket and every time I asked how much is my refund, they would say $800... then I argued with them and they back-peddling...